Please do not interpret what i say wrongly. Extracts make great beers. many awards have been given to extract beers. But extract is expensive. Perhaps your suppliers have been shaving mighty close on thier kits. When you do an extract beer and they say the OG should be thus and such, you have no control over that. It is the supplier that is responsible for you reaching the stated OG, not you. Your supplier appears to be cutting you short. I personally find it abhorent that suppliers consistantly cut their patrons short on recipes. One should, in my opinion, contact the supplier and clue them in on the shortfall. After all in an extract brew, the OG is the supplier's responsibility, not yours.
I agree....NB kits always hit the OG...other kits...not so much!
__________________ South Mountain Brew...East of the Shawangunks; West of the Walkill...
On Tap: Nugget Niner (Troeg's clone) Secondary: Dead Guy clone