Well I placed an order to AHS the other day. I ordered a Nut Brown Ale with a couple of extras.
When it arrived yesterday via UPS I opened it up to see that the lid on the malt extract had lifted up and leaked a little extract. Everything was all sticky, with foam peanuts stuck to it all. I didn't lose enough extract to make an impact on my brew I don't think...maybe an ounce or two.
Anyways, I called AHS and told them about it. They took myu information and said someone from shipping would call me back. Not long after, I got a call. I spoke with a man by the name of Mark. It is my conclusion that Mark is a good guy. He apologized for the mess, and gave me 50% off of my next kit!
I'm a first time customer and after the mess I had decided to maybe try another company on my next order. But he managed to change my mind and keep a customer. Very Cool.
A+ for customer service for Austin Homebrew Supply!