Originally Posted by Beerfly
Yes, they are sending out new crushed grains. The interesting part was the PM I recieved from another member with the exact same problem. Seems he didn't want to post in this discussion because he was afraid of being bashed. I guess when the other forum members are either employees or stock holders of a company they hamper the discussion.
I don't think it's any type of conspiracy, I think most people here just realize that it's not cool to publicly call someone out on a mistake before giving them a chance to fix it. This isn't the "Northern Brewer Customer Support" forum.
You even admitted yourself that you shouldn't have singled out Northern Brewer, so why are you bringing it up again?
The reason so many people are defending Northern Brewer isn't because we all worship them, or work for them, or own a share in the company, it's because we've all had very positive experiences with them and they're known for their great customer service.
In general I think homebrewers in general are a rather happy/positive bunch. Negativity is a buzz kill! We're all in this hobby together, let's keep it positive