Well, I see this thread went off on quite a tangent. Not only am I going to dredge it back up, but also bring it back on topic.
First the good:
I ordered an all-grain kit and a 16 oz bottle of Star San from Northern Brewer. I received a box coated with about 8 oz of Star San, yes half leaked out. It looked like the top of the bottle was smashed against something, puncturing the foil seals and unseating the threads enough to allow leakage.
I spent 3 minutes using the online chat, explained what happened and told them I only needed an 8 oz bottle since half was still in the original bottle. The customer service rep said she could send either an 8 oz or 16 oz, I told her to surprise me. UPS drops off the box 2 days later, 16 oz bottle. I have enough sanitizer for 2 years
Now the bad:
It looks like they are still having the same problems with crush. I received my grain and it looked only very lightly crushed. It had the slightest amount of flour in the bottom of the bag, all the husks were still intact. I have two kids under 3, so my brew days are planned well in advance so working in a 2 hour trip to the LHBS is out of the question. I brewed. . . . . . and got 50% efficiency. I discovered this thread after brewing so I did not take pictures, but the grain looked exactly like the pictures in the first post. I hope Mr Farley is still reading this thread.
In the future I will certainly add comments to the remarks section of my order asking for double milling or set the mill at 0.020" or both.