Wow! Championship move, NB.
Northern Brewer's customer service is definitely what all companies should strive for. Thanks for sending the new grains and complimentary glass, I look forward to brewing your Denny's Wry Smile Rye.
My question is if Chris Farley is still alive, why is he running a homebrew supply instead of making more movies with David Spade?
He's in a van.... Down by the river!
WOW!! The top dawg replying to a customer thats impressive!! Wonder when he was informed about this? I'd hate to be the person that sent out that crush!
This thread reminds me when I posted in an Apple forum what makes an Ipad worth $800 when there are other tables for half that and double the features.
Way to step to the plate and park one in the cheap seats! What a concept, owning up to a mistake, and outlining solutions to prevent it's reoccurence. My hat is off sir.