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Old 06-20-2012, 02:03 AM   #1
BrotherInKrime
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Default Sears is ripping me off!

Last July I purchased a Kenmore chest freezer to use as my kegerator. I brewed in early August and used it initially as a fermentation chamber with a simple plug in external thermostat set to 65. Since I am going back to school, work full time, and the wife got on me about laying down some new flooring I didn't get around to kegging the beer until 3 weeks ago. I did check on brew at least once every few weeks and made sure the airlocks were topped off with cheap vodka. So after I got everything kegged and put together I set the external thermostat to 50 degrees. 2 days later I came back and she wasn't cooling down at all. The warranty said it was covered until July 8th. They sent a guy out and they gave me the verdict that the freezer was shot and the warranty was voided. I tried calling customer support but they would not connect me with someone to argue my case. They say because I didn't use it as a freezer the warranty is voided.

Buyer beware. I am sharing my story so that no one else gets screwed out of a few hundred dollars by them.

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Old 06-20-2012, 02:13 AM   #2
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That sucks. I've had mixed interactions with Sears....some good....some not so much.

Funny that they would jump to that conclusion right away, because it never worked as it was supposed to from the beginning. A freezer cool, you were cooling....just not as much....so therefore it should last longer.

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Old 06-20-2012, 02:16 AM   #3
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That sucks. I've had mixed interactions with Sears....some good....some not so much.

Funny that they would jump to that conclusion right away, because it never worked as it was supposed to from the beginning. A freezer cool, you were cooling....just not as much....so therefore it should last longer.


Exactly, the thermostat set higher means that it runs even less which should mean a longer life. I specifically used an external thermostat because I didn't want to void the warranty.
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Old 06-20-2012, 02:16 AM   #4
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Originally Posted by tojo View Post
A freezer cool, you were cooling....just not as much....so therefore it should last longer.
Except the compressor runs a heck of a a lot more when you are trying to maintain a higher temp with an external controller.
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Old 06-20-2012, 02:17 AM   #5
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Your supposed to change it back to stock before the service guy gets there.

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Old 06-20-2012, 02:17 AM   #6
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Man, Sears isn't the only one. Freezers and fridges are buyer beware once you start doing anything to them. That's why Craigslist freezers are a good idea. Or, if you are buying new, just getting a pre built Kegerator isn't a bad idea.

My friends once got a mini fridge for our bar years ago, and like idiots they drilled a hole in top (they were sure there was no risk of damaging the coils beforehand) before turning it on to make sure the compressor worked. Turned out it was a bum compressor, it the warranty was voided once they put a hole in it. They were SOL. Would have been a $300 repair to a $200 fridge. We wound up only using it when we had a party and could put a keg and bags of ice in.

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Old 06-20-2012, 02:20 AM   #7
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Except the compressor runs a heck of a a lot more when you are trying to maintain a higher temp with an external controller.


How is it working more? The compressor runs more to cool it down. The greater the differential between the interior and exterior set temperatures would mean that it has to work more.

Ex. If the external temp is 65 and the thermostat is set to 65 theoretically it shouldn't have to turn on to cool at all. If the thermostat is set to 30 then it needs to run much more to maintain that temperature.
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Old 06-20-2012, 02:20 AM   #8
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Except the compressor runs a heck of a a lot more when you are trying to maintain a higher temp with an external controller.
[citation needed]
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Old 06-20-2012, 02:22 AM   #9
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Originally Posted by mojo_wire View Post
Man, Sears isn't the only one. Freezers and fridges are buyer beware once you start doing anything to them. That's why Craigslist freezers are a good idea. Or, if you are buying new, just getting a pre built Kegerator isn't a bad idea.

My friends once got a mini fridge for our bar years ago, and like idiots they drilled a hole in top (they were sure there was no risk of damaging the coils beforehand) before turning it on to make sure the compressor worked. Turned out it was a bum compressor, it the warranty was voided once they put a hole in it. They were SOL. Would have been a $300 repair to a $200 fridge. We wound up only using it when we had a party and could put a keg and bags of ice in.


I couldn't find a chest freezer which is why I bought a new one. I have 4 cornys now but I am just going to get a cheap fridge and deal with that for not. I don't have the stomach to blow that much money again.
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Old 06-20-2012, 02:29 AM   #10
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if the external's diferential is wider than the freezer's, the compressor might run longer cycles but it shouldn't run MORE at all.
With the same insulation, heat penetration is faster with a larger temp difference. It should run LESS maintaining a higher temp.

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