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Old 01-20-2010, 08:31 PM   #1
rynd96
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Default Kegconnection customer service

Been going at this hobby for several years and the only down side is bottling, so I want to make the jump to kegs. I have been reading a lot of posts about who to buy from, what to look for etc. I was going to buy from Midwest but saw kegconnection was having a superbowl sale and would like the taprite regs. I sent several emails to them, about a week ago, with questions about several of the packages and have not heard from them.

Have any of you had problems with their customer service?

Is this a real small company with only a couple employees and that's why I haven't heard back yet.

I would like to know your experience with them, I would gladly pay more somewhere else as good customer service is worth every penny to me.

I've got a Belgian Pale and American Wheat waiting and I really don't want to sanitize 100 bottles.

Thanks

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Old 01-20-2010, 08:35 PM   #2
Rick91981
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They are very well regarded around here. Maybe your emails are not getting through, or they have not have a chance to get back to you. Try giving them a call and I am sure they will be happy to answer any questions

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Old 01-20-2010, 08:41 PM   #3
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They were great to me. Do you need something custom? I'm very happy with my "off the rack" 2 keg with dual regulator setup. No need to email for that, just order from the site.

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Old 01-20-2010, 09:29 PM   #4
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No problems here, and I'm into them for about 3 billion dollars by SWMBO's estimate.

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Old 01-20-2010, 09:37 PM   #5
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Quote:
Originally Posted by shortyjacobs View Post
No problems here, and I'm into them for about 3 billion dollars by SWMBO's estimate.
LMFAO!!! You and half the world brother!!
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Old 01-20-2010, 09:38 PM   #6
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They are probably just slow responding to emails because of tons of questions from the sale. If you need a quick response just call them.

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Old 01-20-2010, 09:47 PM   #7
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When in doubt, pick up the phone.

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Old 01-20-2010, 10:09 PM   #8
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Yeah they've always been helpful and reasonably responsive, though I have had some issues actually getting in touch quickly (even by phone). I emailed to ask about getting the super bowl discount b/c I ordered last Friday before seeing it on the site. Haven't heard back. They're knowledge is really good, and they have always been helpful (giving me a discount on a Thanksgiving sale that ended early on the west coast), but that took a while too.

On the other hand, I did get a super fast and helpful response on my question about keg posts and poppets.

As best I can tell they are really small, so I would say have some patience if you can.

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Old 01-20-2010, 10:42 PM   #9
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I am new to kegging.

Order #1:
2 keg system with dual body reg. High pressure gauge and bottle of starsan crushed during shipment. I noticed the starsan first, called, and they sent a replacement no questions asked. A couple of days later I noticed the gauge. They replaced no questions asked.

Order #2:
Wanted to add a keg and split one of my gas lines. I called to discuss and Todd went thru the pros/cons and we agreed on a plan and he put together a custom order for me. Everything arrived as we discussed and it is up to me to find the time to put it together.

Both of the above are the pros of working with them. I will definitely go to them first when the next need arises.

The con if it is: the gauge that was crushed is not exactly robust or high quality. Still, I believe that I still got more than I paid for.

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Old 01-20-2010, 10:49 PM   #10
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I got a 4 keg setup in Dec with reg and valve bank. I could not be happier everything came as ordered I had to call them and I spoke with Ben. Very helpful and everything worked right out of the box. good luck and good by bottles. Also I second being in this a Arm and a leg!

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