Ss Brewing Technologies Giveaway!

Home Brew Forums > Home Brewing Beer > Bottling/Kegging > First keg purchase - did I get a dud? (KegConnection)
Reply
 
LinkBack Thread Tools
Old 10-13-2009, 12:46 AM   #1
ahave
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jul 2009
Location: Pittsburgh, PA
Posts: 167
Liked 2 Times on 1 Posts
Likes Given: 2

Default First keg purchase - did I get a dud? (KegConnection)

Hello there, first post yet long time lurker of these forums...

So I made the dive into kegging with a dual keg/reg kit from keg connection. I have no complaints other than one of the posts seems to have a hit mark and oring damage. I know KC sells the kegs as 'used' but this damage will actually cause it to not hold pressure if the valve does not seat correctly - which goes against their term of 'these tanks hold pressure'

For example: I can pressurize the tank, remove the gas line and all will be fine. If i press down on the valve (i have ball locks) i can get some gas to come out. When I release my finger I can still hear a slight hiss and this will continue until the keg is empty. I have also recently found out that I can get a leak if the gas IN line is wiggled - which has me concerned with a leak that can result in an empty tank!

I have attached photos.
Hmm.. cant figure out how to attach...
http://img50.imageshack.us/gal.php?g=pa120395.jpg


Is it typical to see this type of damage on KC ball lock kegs?
Should this warrant a complaint/return?

Thanks in advance

__________________
ahave is offline
 
Reply With Quote Quick reply to this message
Old 10-13-2009, 12:49 AM   #2
middleofnowhere
Feedback Score: 0 reviews
Recipes 
 
Join Date: Apr 2008
Location: Labrador City, NL, Canada
Posts: 614
Liked 3 Times on 3 Posts

Default

I would just contact them, they will make it right. They are active here as well, but send them an e-mail with the picture and this exact description and they will probably send you a new gas connection.

__________________

I know nothing!

middleofnowhere is offline
 
Reply With Quote Quick reply to this message
Old 10-13-2009, 12:52 AM   #3
lamarguy
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2008
Location: Austin, TX
Posts: 1,657
Liked 20 Times on 20 Posts
Likes Given: 1

Default

Have you changed the o-rings and/or applied lubricant?

If the dented post is causing a poor seal, I would call Ben or Todd and ask them to send you a replacement post.

__________________
Doggfather Brewery

Planned: Lambic, American IPA
Fermenting: 6 gals of 1.090 stout (Belgian) & 6 gals of 1.090 stout (English)
Tapped: Berliner Weisse, Black English IPA, German Pils, & Live Oak Primus
lamarguy is offline
 
Reply With Quote Quick reply to this message
Old 10-13-2009, 01:00 AM   #4
pdbreen
HBT_LIFETIMESUPPORTER.png
Feedback Score: 0 reviews
 
pdbreen's Avatar
Recipes 
 
Join Date: Oct 2009
Location: Mad River Valley, VT
Posts: 355
Liked 1 Times on 1 Posts

Default

+1 What jesterday/lamarguy said - post replacement is easy. And, something that you'll need to know someday anyway for cleaning or replacement on other kegs.

__________________
Atomic Dog Brewery

On Deck: Centennial IPA, Dry Irish Stout
P: Cascade Pale Ale
S: (nothing!)
K: (nothing!)
T: Carbed Crystal Light, Root Beer, Vanilla Cream Soda, Tripel IPA, Apfelwein

e^(pi*i) + 1 = 0
pdbreen is offline
 
Reply With Quote Quick reply to this message
Old 10-13-2009, 01:08 AM   #5
MBasile
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2009
Location: Sunnyvale, CA (NorCal)
Posts: 1,511
Liked 7 Times on 7 Posts
Likes Given: 2

Default

I don't get why this thread was made prior to contacting the vendor directly.

__________________

Up next: beer
Fermenting: beer
Conditioning: and more beer

Total gallons in 2012: 10

MBasile is offline
 
Reply With Quote Quick reply to this message
Old 10-13-2009, 01:17 AM   #6
jtrainer
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2008
Posts: 284
Liked 5 Times on 5 Posts
Likes Given: 5

Default

+1060 to the advice above....

Have you tried any rebuild of he keg on your own yet?

I suggest you do the build so you know how it goes together and any quirks in the parts you may see. Every keg problem I've found so far IME has been related to the age and condition of the various o-rings. I keep a number of them on hand for just such events.

KC should make it right, if not I suggest trying http://www.CHICompany.net next time....

__________________

I brew the best beer around.... don't believe me, ship me a keg of your finest and I'll email a picture of me testing your beer with a write up....

OnTap: Rocky's IPA
OnTap: Wife's Ale
OnTap: Air
Fermenter: Vanilla Porter, Riley's Smile, Mead
OnDeck: Wifes Ale, J da Arrogant Bastard, Js Pale Ale, Rocky's Bark

jtrainer is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2009, 04:26 PM   #7
ahave
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jul 2009
Location: Pittsburgh, PA
Posts: 167
Liked 2 Times on 1 Posts
Likes Given: 2

Default

As everyone mentioned, Keg Connections came through. A simple phone call fixed "made it right".

And yes, I should have just contact KC first. I suppose I was not aware of their return/customer satisfaction policy.

When the new post arrives... how easy is it to swap? I currently have 5 gals aging, should I rack to a new keg? or could I swap out the posts without risking infection.

__________________
ahave is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2009, 06:35 PM   #8
Arkador
Feedback Score: 0 reviews
Recipes 
 
Join Date: Apr 2009
Location: Fort Worth, TX
Posts: 1,722
Liked 15 Times on 14 Posts
Likes Given: 10

Default

I bet if you send that pic to Kegconnection, they would send you a replacement post for it. it is not uncommon for them to have some scratches or scuffs, or to have to replace the orings on a fresh used keg.

__________________
Arkador is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2009, 06:41 PM   #9
lamarguy
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2008
Location: Austin, TX
Posts: 1,657
Liked 20 Times on 20 Posts
Likes Given: 1

Default

Quote:
Originally Posted by ahave View Post
When the new post arrives... how easy is it to swap? I currently have 5 gals aging, should I rack to a new keg? or could I swap out the posts without risking infection.
Glad to hear Ben/Todd took care of ya! They really do go out of their way to correct any problems.

Sure, you can swap out a gas post with beer still in the keg, but I wouldn't recommend swapping a liquid post because you really need to hold the dip tube as you tighten the post with a wrench. Just be sure to vent the keg and sanitize the fittings before you install them.
__________________
Doggfather Brewery

Planned: Lambic, American IPA
Fermenting: 6 gals of 1.090 stout (Belgian) & 6 gals of 1.090 stout (English)
Tapped: Berliner Weisse, Black English IPA, German Pils, & Live Oak Primus
lamarguy is offline
 
Reply With Quote Quick reply to this message
Reply



Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
KegConnection.com bagleym Bottling/Kegging 52 11-01-2011 08:23 PM
Hello from Kegconnection.com KegconnectionLLC Introductions 29 04-02-2010 05:52 PM
Thanks Kegconnection! Dave258 Bottling/Kegging 23 12-15-2009 11:17 PM