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-   -   ETC Supply :( (http://www.homebrewtalk.com/f235/etc-supply-356120/)

jambafish 09-22-2012 11:33 PM

ETC Supply :(
Just a friendly warning.

In June of this year I purchased the Ranco ETC-111000-000 Digital Temperature Controller for my fermentation locker. $75.00. It arrived different than what I ordered, but emails were not returned so I just used as is.

In August it stopped working. Despite reaching out to ETC I've not heard back. I reached out to them again today, but thought I'd warn other brewers about the unreliability factor with purchasing from ETC. I'm seriously bummed.

Rbeckett 09-24-2012 01:06 AM

I'm like you... I hate to slam a vendor unless I have exhausted all other means before I get to that point. Sounds like you have been more than tolerant, hope it helps. I use the much cheaper Ebay generic PID's and havent had a failure yet, but I am also running just about everything through a relay to an adquate SSR. That insures I am not trying to source too much current from the pid's output circuit. Good luck and hope you get it starightened out soon.
Wheelchair Bob

thughes 09-24-2012 01:44 PM

Sorry to hear that. I've been getting mine from Patriot....best price I've found, fast (free) shipping, and no issues with customer support (yet...knock on wood)


jambafish 09-24-2012 11:24 PM

Looks nice, and this is the same price I've paid for my past single temperature controller, but wonder what they charge for a double?

Also, I've still not heard back from ETC and the controller is just hosed. I tried it out again and it totally failed me.

FightingBob 03-01-2013 12:33 PM

I bought a Ranco ETC-111000-000 at my LHBS on Wednesday and wired it up correctly. it didn't work. Thinking it could be the 16 gauge cord, I bought a new one and rewired it. Nothing.

I know this has nothing to do with ETC Supply, but I'm wondering if others have had trouble with Ranco. I hope the LHBS will take it back.

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