New Giveaway - Wort Monster Conical Fermeneter!

Home Brew Forums > Home Brewing Community > Brewing Events & Local Gatherings > Great Lakes USA > Illinois HomeBrew Forum > Rock Bottom Sucks!




Reply
 
LinkBack Thread Tools Display Modes
Old 03-22-2007, 01:56 AM   #11
Sir Humpsalot
Feedback Score: 0 reviews
 
Sir Humpsalot's Avatar
Recipes 
 
Join Date: Nov 2006
Posts: 4,043
Liked 81 Times on 65 Posts
Likes Given: 22

Default

Quote:
Originally Posted by mmditter
Toot, please say how you really feel about this. I sense some hesitance on your part to really open up.
Thanks for the bump!

last night, I really wanted a beer and was driving past. I didn't stop. The thought of stopping for a beer sort of turned a knot in my stomach. I would rather go thirsty.


__________________
In Process: Mango Beer, Homebrewers Pale Ale
Bottled/Kegged:Spicy Light Rye, Rice-adjunct Pale Ale, Mild Bourbon Porter, Roasty Stout, Basic Light Mead, Bourbon County Stout Clone
Up Next: Berlinerweiss, Chocolate Raspberry Ale, and American IPA
Sir Humpsalot is offline
 
Reply With Quote Quick reply to this message
Old 03-22-2007, 02:11 AM   #12
Fingers
Feedback Score: 0 reviews
 
Fingers's Avatar
Recipes 
 
Join Date: Jan 2007
Location: Manitoba, Canada
Posts: 4,211
Liked 23 Times on 21 Posts

Default

I got burnt once by a tractor dealer. They sold me a lawn tractor that wasn't as represented. It was supposed to have had a rebuilt engine and then when it blew up, I found out it wasn't. I was just going to rebuild it myself and fume quietly. My Dad told me to go and yell at the guy in the showroom. 'Use profanity,' he said. 'Those Menonites hate that!'. I asked him what good it would do? The warranty for the used tractor had expired. His reply? He said, 'It will make you feel better at least!'

So I went down there and I yelled at the guy and called him a lying crook in the show room. They kept trying to hustle me into an office to quiet me down but I wouldn't go. The finally gave me the parts I needed at cost. Not an ideal situation, but I pissed them off almost as much as they pissed me off! Heh. Dad was right. I felt MUCH better.



__________________
If you can't fix it with a hammer, you've got an electrical problem.
Fingers is offline
 
Reply With Quote Quick reply to this message
Old 03-22-2007, 03:54 AM   #13
dblvsn
Feedback Score: 0 reviews
 
dblvsn's Avatar
Recipes 
 
Join Date: Oct 2006
Location: Ankeny, IA
Posts: 765
Liked 1 Times on 1 Posts

Default

I agree. I've been at a couple different Rock Bottom Breweries. Service is the worst of any restaurant I've ever been at, they are always out of some beer and the beers are sub-par. Funny thing is I always hear the same thing out of most people... Why do people keep going back and supporting restaurants like this?! Customer service is what I do. I'm never afraid to mention to a manager about a bad experience. The problem is most people don't care anymore. As long as the money is flowing through the door there are no cares. There's one thing we can all do about it. First off... bitch about it!! If a restaurant does not hear about the problem they can't fix it. Give 'em a little time and try 'em again. If things haven't changed, they aren't gonna. Write 'em off your list and go somewhere else.

__________________
dblvsn is offline
 
Reply With Quote Quick reply to this message
Old 03-22-2007, 03:55 AM   #14
EdWort
Feedback Score: 0 reviews
 
EdWort's Avatar
Recipes 
 
Join Date: Jul 2006
Location: Bee Cave, Texas
Posts: 11,966
Liked 242 Times on 131 Posts
Likes Given: 7

Default

The Squeaky wheel gets the grease. Besides it was the principle. You did the right thing.

If I was wanting to go back to Rock Bottom (why would they name their place such a low lying name), I'd write a nice letter to the CEO (I always start at the top, cause stuff rolls downhill much faster) and explain how disappointed I am and how much of a loyal customer I have been, and then I would tell him what it would take to keep my business. This works almost every time, cause businessmen NEED this feedback.

If you write and tell them they suck and you are never coming back, well, those go right in the trash.

If you don't care anymore, then hopefully this vent online was cathartic.

EdWort is offline
 
Reply With Quote Quick reply to this message
Old 03-22-2007, 04:57 AM   #15
Pumbaa
I prefer 23383
Feedback Score: 0 reviews
 
Pumbaa's Avatar
Recipes 
 
Join Date: Oct 2005
Location: Milwaukee, Wisconsin
Posts: 7,230
Liked 68 Times on 54 Posts
Likes Given: 66

Default

Quote:
Originally Posted by Dude
Maybe the manager of the place doesn't know this is going on. Can't fix a problem if you don't know about it.

Sounds like you are taking the 3 year old approach vs. the adult approach. Have it your way! Thanks for the rant, noted!
Then the manager sucks and saying something to him wouldnt have helped either
__________________
Quote:
Originally Posted by P.J. O'Rourke
"There are just two rules of governance in a free society: Mind your own business. Keep your hands to yourself."
Pumbaa is offline
 
Reply With Quote Quick reply to this message
Old 03-22-2007, 09:57 PM   #16
Bernie Brewer
Grouchy Old Fart
Feedback Score: 0 reviews
 
Bernie Brewer's Avatar
Recipes 
 
Join Date: Feb 2006
Location: Eldorado, WI
Posts: 7,539
Liked 106 Times on 50 Posts
Likes Given: 2

Default

Quote:
Originally Posted by Dude
Maybe the manager of the place doesn't know this is going on. Can't fix a problem if you don't know about it.

Sounds like you are taking the 3 year old approach vs. the adult approach. Have it your way! Thanks for the rant, noted!

I disagree. I worked retail long enough to know that the only way to avoid bad service to to hit'em with your wallet. We never minded when people complained about something (It happens sometimes, you can't make everyone happy) because we knew they would come back and shop again. It was the ones that said nothing but never returned, those are the ones that hurt you! So, if I get bad service once, I cut'em some slack. If twice, then bye-bye. I work too hard for my money to give it to places like that.


__________________
I like to squeeze the nickle until the buffalo craps-mt rob

"Why don't we get drunk and screw?" Jimmy Buffett
Bernie Brewer is offline
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options
Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Rock of Love Bus and Rock Bottom IrregularPulse General Beer Discussion 12 01-26-2009 07:39 PM
RECIPE? Prussia Pride IPA || Rock Bottom Brewery Travel_mon Recipes/Ingredients 1 11-03-2008 11:46 PM
Rock Bottom. Love it? Hate it? citabria Colorado HomeBrew Forum 40 07-16-2008 01:31 AM
Lumpy Dog Brown from Rock Bottom FEARDIZ Recipes/Ingredients 17 03-04-2008 01:11 PM