Yeah, I see those a lot. They are also never somebody you actually want to talk to. I called back one time and got a person who didn't want to hand me to a manager. It turned out to be a contracted call-center. They did collections, sold satellite TV and a few other things as well.
You can't be a real country unless you have a beer and an airline - it helps if you have some kind of a football team, or some nuclear weapons, but at the very least you need a beer. --Frank Zappa