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Old 10-10-2012, 02:50 PM   #1
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Default My computer has a virus

I am using my laptop now, but the virus has my computer locked. I went online, on this computer, and I found a site that for $100 bucks or so the tech will remotely log into my computer and clean it up. Well, since it has already been attacked I am leary letting someone I don't know log in remotely.

Anyone else use a service like this? Any suggestions? I cannot download software online due to the block. Virus says I was downloading child porn, which I was not, and says it is FBI and unless I pay $200 in 48hrs they will report me to local authorities. But it says it is the FBI...really? When did the FBI take bribes for child porn?? I did a search and it is a scam.

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Old 10-10-2012, 02:55 PM   #2
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Its a scam, but its a virus. If you can boot from another drive, you should probably wipe the drive and reinstall the operating system. I hope you have backed up your data, because you will lose it all with this plan. good luck.

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Old 10-10-2012, 02:58 PM   #3
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Well, yes I can default my computer to default but I don't want to do that. Do you really think a service would not be able to save my files?

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Old 10-10-2012, 03:00 PM   #4
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I have no problem taking it to a shop and have them do it, or geek squad to the house, I have no child porn on it, but I was wondering if having someone log in remote the easy way. Can I buy a CD software in a store? I have to admit, I only have the virus software that came with it and that has probably expired.

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Old 10-10-2012, 03:04 PM   #5
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Quote:
Originally Posted by jgln View Post
I have no problem taking it to a shop and have them do it, or geek squad to the house, I have no child porn on it, but I was wondering if having someone log in remote the easy way. Can I buy a CD software in a store? I have to admit, I only have the virus software that came with it and that has probably expired.
I dunno about the remote hookup, but I would imagine they would need to have the computer booted up and on the internet to access it. If the virus doesn't let you get that far, you will either have to do it yourself or take it to someone.
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Old 10-10-2012, 03:04 PM   #6
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Download malwaybytes from another computer, start your pc with the virus in safe mode install the malwarebytes and you should be good to go 99% of the time. Don't allow the remote login. Many of these viruses are written specifically to hold your pc hostage so they can go in with an easy fix.

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Old 10-10-2012, 03:05 PM   #7
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It sounds like a malware scam. If your computer is also slow, sluggish, and acting crazy then I suggest the following advice.

Back up your information on flash drives or CDs. Then restart your computer, and before Windows starts, enter BIOS by pressing the appropriate "F" key. Change your boot priority to CD-ROM first, Hard Drive second. Then using your original Windows CD, perform a full reinstall of Windows, which will erase everything and restore your computer to how it was on day one. The entire process will take a couple hours. But it's easy enough to do yourself and you won't have these problems any longer.

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Old 10-10-2012, 03:08 PM   #8
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What I don't get is if my computer has been compomised, why would I enter my credit card # on it to download a cleanup software?

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Old 10-10-2012, 03:09 PM   #9
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What I don't get is if my computer has been compomised, why would I enter my credit card # on it to download a cleanup software?
you wouldn't...what are asking exactly?

edit to add: I'm assuming that when you said that remote fix is an option, is that you had a reputable one in mind and that you could access them without using the comprimised computer. If you can't do that, everything is moot. I'd attempt a backup and wipe/reinstall OS.
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Old 10-10-2012, 03:09 PM   #10
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Use your laptop to make a bootable disc/usb for offline scan with Windows Defender. Then run Malware Bytes off a USB while in safe mode. Then run the Resplendence software 'Sanity check' for rootkits.

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