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-   -   Customer Based Statical Reporting (http://www.homebrewtalk.com/f19/customer-based-statical-reporting-116515/)

Ryan_PA 04-28-2009 08:10 PM

Customer Based Statical Reporting
 
So I am in charge of this project that has top level executive viability, and the CIO has asked me to look into creating a section of the report that focuses on depicting the customer experience. I am sure he means from a Six Sigma perspective, even though we no longet follow this methodology. The basis of this measurement is from an IT ticketing systems, and tracking the overall min/max/mode of completion during a given period. Based on the conversation with him, I am confident I cannot do what he wants with Excel. Does anyone know of an add in or other software that can create these types of charts?

c.n.budz 04-28-2009 08:14 PM

Why can't you use Excel?

Maybe check out WinCross Executive, it's a data tabulation program.

Ryan_PA 04-28-2009 08:19 PM

I have not found anything in excels out of box functionality that meets the need yet. I would welcome any suggestions.

Ryan_PA 04-28-2009 08:46 PM

Gah, nevermind. I figured it out in Excel.

menschmaschine 04-28-2009 08:46 PM

It could probably be done with Excel and VBA, but unless you have some VBA experience, that's probably not helpful.


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