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Old 02-23-2009, 03:32 PM   #1
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Default Comcast Blows

Alright - so I call Comcast because working from home I need to decent internet connection and during the hours of 8AM to 3PM my internet connection is running at the speed of dialup.

They finally send someone out who looks around and makes a determination that there is a faulty signal outside the house due to a bad signal booster or whatnot. He replaces it. Keep in mind that the box he is working on serves the whole block in our home owners association. Now I call BS on his determination because signal boosters don't just decide to work and then not work on a regular schedule. I am 99% sure that their local DNS server is bottlenecked.

In any case -we just get a bill from concast and they stuck a $29 service charge on it. WTF? First - this is in THEIR box and they were not providing the service we were paying for... after complaining about it they removed it. But still...

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Old 02-23-2009, 03:40 PM   #2
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Wow... Comcast doesn't rank high on my list, but they've never been that bad to me.

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Old 02-23-2009, 04:29 PM   #3
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Anyone else feel that there is no competition anymore? Because if there were, these big companies couldn't afford to be playing **** the customer all the time!

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Old 02-23-2009, 04:36 PM   #4
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I HATE them but they are the only option besides dish

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Old 02-23-2009, 04:42 PM   #5
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To make matters worse... the comcast bill is built into our HOA fee. You pay for TV and computer whether you want it or not. The builder signed a 15 YEAR contract with Comcast.

So even if you want FIOS - or DISH - which a lot of our neighbors do, you still pay for Comcast.

Yea - competition is dead.

Living in the DC area I am a member of a professional group that has embassy events about twice a month. At the Dutch embassy the Emissary (great lady BTW) was saying how surprised she is by the lack of high speed internet n the US. She said back in the Netherlands they had many companies to choose from, the speed was over 100 mbits and she paid about $10 a month.

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Old 02-23-2009, 04:48 PM   #6
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+1, fought with Comcast for 2 years until WOW came in. The picture would tile out and lock up on the premium channels when? During the Soprano's, Deadwood and other high-demand times.
The internet connection would grind to a halt when? 7:00 a.m. and 6:00 p.m. When everyone's checking email before work and surfing porn after work.
We had techs out to the house 9-10 times replacing the line, burying it, disconnecting, reconnecting, resetting, replacing, connectors and splits. Never worked to my satisfaction.
Add to that the 20-30 min. wait each time I called unless they were really under staffed when I would get "your call is important to use and will be answered in the order that it was received. Current waiting time is 60 minutes, please use our online toolbox at www.comcast.net". Particularly helpful when the server's down.
Add to that the endless "teaser rate" game; $70/month, jumps to $130. Change package, add/delete services, getting back to $90/month. Only good for 3-months.

I took great joy in calling them and cancelling the service. Of course they had the last word by keeping me on the phone for another 20 min. as I shuffled between agents, managers and sales reps. "We're sorry that you won't have as many Hi Def channels with WOW, we can match their package and guarantee it for 2 years..." Maybe if they'd been that responsive to begin with I wouldn't have felt the need to change.
As it turns out, switching to another supplier took 15 minutes for the tech to drop off the boxes, disconnect from Comcast, reconnect to WOW and check the boxes for functionality (I trenched the line). Had I know that it would be that simple I would have switched long ago.

Chris

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Old 02-23-2009, 04:48 PM   #7
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Yeah I live in an area where the only provider is Verizon. I mean come on, did the other companies just decide to let Verizon "have" this area. They couldn't be bothered to show up to the dance or what?

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Old 02-23-2009, 04:58 PM   #8
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Quote:
Originally Posted by tony4444 View Post
Anyone else feel that there is no competition anymore? Because if there were, these big companies couldn't afford to be playing **** the customer all the time!
I agree. These scumbags have it worked out so that if you try to save $$$ by iliminating channels you dont want or dont want your kids to have access to, you cant or you'll lose most of the channels you do want. We need a competitor that will provide us with what we want and dont force us to keep package payments we only keep because of the loss we face.
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Old 02-23-2009, 05:02 PM   #9
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Quote:
Originally Posted by JVD_X View Post
To make matters worse... the comcast bill is built into our HOA fee. You pay for TV and computer whether you want it or not. The builder signed a 15 YEAR contract with Comcast.

So even if you want FIOS - or DISH - which a lot of our neighbors do, you still pay for Comcast.

Yea - competition is dead.

Living in the DC area I am a member of a professional group that has embassy events about twice a month. At the Dutch embassy the Emissary (great lady BTW) was saying how surprised she is by the lack of high speed internet n the US. She said back in the Netherlands they had many companies to choose from, the speed was over 100 mbits and she paid about $10 a month.




That alone would have been a deal breaker for me when buying the house.

When I first seperated from my now ex, the apartment complex that I moved into didn't allow satelite dishes to be installed, so I had no choice but to go with Comcast.
After one year, my bill had gone up $7.50, and I had a half dozen FEWER channels ! At one point, when I was having trouble with my service, they sent out a tech to look into it, and I showedhim the box where all of the feeds came into for the building. He looked at it for about 5 min., shook his head, and said, "I'm never going to be able to figure all this out."
When I moved out of there, I brought my converter box to one of their offices, and told them I was moving, and to close up my account. The lady there tried to talk me into moving my service to my new place, and I told her that I already had an appointment to have a dish installed, and that I was tired of Comcast raising thier prices and taking away part of what I was already paying for. The woman mouths off to me that satelite was going to raise their price soon, also.
My ex had the dish that I had installed, removed, and went with Comcast's Triple Play bundle, or whatever they call it. Their phone has gone out three times in the last couple of years, for a week at a time, their cable service is poor, and my kids tell m that my DSL is a LOT faster than their cable internet.

I've had a dish for four years now, my cost has actually gone DOWN, and I now have twice as many stations as I had with Comcast. NEVER again !
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Old 02-23-2009, 05:04 PM   #10
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I have been having some issues with comcast too. Our service would go out almost everyday. I would come home and and reset the modem and that would fix the problem. One day the reset did not fix it, I call for service on Monday. The earliest appointment they have is Saturday, but tell me to call back and maybe slots will have freed up. I call back the next day at 1:30 and they have open appointment 2-5. So, I leave work and rush home. 4:30 comes and no one has showed. Apparently they had to reschdule.

Me: "Why did you not call me? I just wasted my whole afternoon."
Operator: "Well, sir, it is our policy that a supervisor will call when they are not able to make it out. Is xxx-xxx-xxxx your current number?"
Me: "Yes, that is my home phone, the very service you provide and is not working.
Operator: ...pause...."Oh no. I am very sorry about that."
(On the original call the operator took my cell, but it was cleared when I called back to re-schedule.)
Then magically an appointment opened up the next morning.

The tech comes out the next day, but of course the service came back on the night before. He took one look at the modem and said it was recalled, blamed it on that, replaced it and left. That night the service dropped out again. I call back and the earliest appointment is Saturday. Of course on the evening before the tech was scheduled, the service came back on. The person who called Saturday morning was actually very helpful, said they had been doing a lot of work in the area, and gave me his cell so I could call him if there was a problem and hopefully he could come right over. It has been fine since, 2 weeks.

It sucks too because SWMBO could work from home a lot more but she needs a constant connection to the internet to work of a server from work. If the connection drops she loses all unsaved work.

I think AT&T are putting in "Advanced TV' near here. I will probably switch when that comes out.

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