shroomzofdoom

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I think there are state level rules on this--but you can charge fees for ATM, but not for using credit cards. You can have a minimum charge though ($10 or $20) and that's OK with the CC companies.

My LHBS doesn't even want to talk to customers on the phone and they won't take orders on the phone either. They'd rather you come down and wait for an hour in line...and they hate taking credit cards...You hand them the card, they ask if you have cash.

So, I buy from online and plan ahead....problem solved.

I manage client relationships for a living and this is what we call in the biz 'customer confrontational'...when the policies of the business serve the business, to the detriment of their customers.

Whenever a business puts me in between them and their vendor, I take my business elsewhere. At least you have choices, I recommend you use them.

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Mike D

My electric BCS-460 build (work in progress)

Coffin cooling lessons

SpanishCastleAle

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IMO it should be: If the guy is generally a good customer, is this the hill the shop owner wants to die on?

Forrest has the right answer imo. His post also illustrates why my Credit Union-issued VISA Check Card cannot be used as 'Debit' a lot of the time (like at the grocery). They just want the bigger fee.

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Early brewers were primarily women, mostly because it was deemed a woman's job. Mesopotamian men, of some 3,800 years ago, were obviously complete assclowns and had yet to realize the pleasure of brewing beer.- Beer Advocate

HItransplant

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---I like it, what a great idea.

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Id look at the silver lining.. you still have 3 more options of where to shop.

at least you dont live in a place where you have to continue to patronize that guy's shop because

option 2: confront the guy.. let him know that this is not an appropriate way to conduct business. Maybe he is just ignorant?? ask him if $.40 is worth losing a customer?

either way, Id agree with what appears to be the consensus.. "life is too short to waste time with bad customer service."

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rtt121

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Thanks for all the replies. If he was my only guy I would probably suck it up and just bring cash... but hes not. I will frequent the other 3 establishments.

BTW, the DME worked great.. haha.

Nova5

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against most merchant agreements.

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TransGalactic Brewing. 2012+
Old Dark Tower Brewery, Est 2009.
5gal Primary #1 :
5Gal Primary #2 Empty
MRB Primary #1 : Empty
MRB Primary #2 Empty
Carbed to Beery Goodness! - AHS Lando Cascadian Dark Ale - Brewed 10/28/12, Dry Hoppin 11/4/12, Bottled 11/10/12

Carbing - AHS Clone - Southhampton DoubleWhite - Brewed 11/11/12, Bottled 1/20/13

northernlad

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If you are under $10 or so and hand me a debit card, its getting run as a credit whether you like it or not. It doesn't matter to the card holder how its run and its nice to control the bloodletting from time to time.



NOT true. By a country mile.