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Home Brew Forums > Home Brewing Community > Company Reviews > Rogue and there customer service.
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Old 01-15-2013, 06:37 PM   #1
spongerob
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Default Rogue and there customer service.

Recently I purchased a growler of Dead Guy Ale from a local store here in NH. To my dismay when I got home to open it, it was flat. Not a single bubble. But being who I am and I'm sure a few of you would to, I still drank it. well most of it.
I decided I would let Rogue know through there contact us link on there home page. I was very up front and honest that I still drank. And that it would still not turn me away from drinking there products in the future. I really just wanted to share.
After a kind apology and a couple more questions from there VP of Beer Sales. (Who was very nice if I may add) The email just ended with "the man in brown will visit soon".
A couple weeks went by and last night in the mail i recieved my payback. With a kind hand written post card apologizing again hoping this made it right.
Well I must say it certainly did.
I am a Rogue fan for life. First I loved there beers and now they have shown me that they truly care for there customers.
I told them that I would continue to spred the good word, so here I am.
Just thought I would share something positve.

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Old 01-15-2013, 11:41 PM   #2
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As long as they didn't send you any of that voodoo maple bacon beer, it's all good!

Good to hear a positive report like that. It's not what you expect today.

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Old 01-16-2013, 12:30 AM   #3
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I love the vodoo maple bacon! best thing to start your sunday.

And rogue is one of my favorite breweries. consistently excellent.

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Old 01-16-2013, 12:34 AM   #4
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I like their beers also. And their Pacman yeast kicks ass too!

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Old 01-18-2013, 12:03 AM   #5
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Their. Their

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Old 01-18-2013, 12:16 AM   #6
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"the man in brown will visit soon" Genious

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Old 01-20-2013, 11:02 PM   #7
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It took me a few minutes to figure out "the man in brown will visit soon". But it was a good play on words.

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Old 01-21-2013, 09:50 PM   #8
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Don't play coy, what did they send you?

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Old 01-22-2013, 02:09 PM   #9
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They replaced my Growler with another and also gave me a 22 oz. of Dead Guy. Plus some swag.

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Old 01-22-2013, 11:40 PM   #10
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Time to contact Rogue... I've got flat beer also!

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