Get your HBT Growlers, Shirts and Membership before the Rush!


Home Brew Forums > Home Brewing Community > Company Reviews > MoreBeer.com
Reply
 
LinkBack Thread Tools
Old 10-20-2014, 01:53 AM   #51
MaxStout
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
MaxStout's Avatar
Recipes 
 
Join Date: Mar 2013
Location: Minneapolis, MN
Posts: 1,716
Liked 454 Times on 292 Posts
Likes Given: 109

Default

I've ordered from them 3 or 4 times, always a good experience. Never had to deal with customer service, as my orders were spot-on. I like that they rarely run out of stock of things. Good inventory control.

The only weird thing (and this is picking a nit), but I recently put 7 or 8 small items in the shopping cart, mostly chemicals and additives and a ss fitting. The checkout stated that it would ship in 2 separate orders, roughly half the items from CA and the rest from PA, with shipping charges for each. This, despite the fact that every item was shown as being in-stock in CA. Maybe certain items can't ship together (chemicals?). Easy solution, as I added a book to the order which bumped it up to free shipping. They still will come from 2 places, but free shipping for both. Can't complain.

__________________
If I ever go missing, put my picture on beer and wine bottles instead of milk cartons. My friends and family will find me within hours.
MaxStout is offline
 
Reply With Quote Quick reply to this message
Old 11-13-2014, 11:56 PM   #52
jahdub
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2014
Posts: 163
Liked 12 Times on 11 Posts
Likes Given: 11

Default

Made my first morebeer purchase on Sunday. Everything came yesterday, as ordered. Pretty happy to see they're decently quick and accurate. Been using northern brewer exclusively since I started brewing, but looked elsewhere due to their sketchy business practices. Very satisfied with morebeer and hope to brew many more batches with their ingredients and hopefully their keg equipment, soon.

__________________
jahdub is offline
Doctor_M Likes This 
Reply With Quote Quick reply to this message
Old 11-14-2014, 03:07 PM   #53
Gameface
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
Gameface's Avatar
Recipes 
 
Join Date: Jul 2010
Location: Salt Lake City, UT
Posts: 1,218
Liked 229 Times on 146 Posts
Likes Given: 309

Default

I continue to have poor luck with their shipping. Ordered on the 4th, ended up cancelling my order on the 11th because it hadn't been picked yet and I needed the stuff, so I stopped by my LHBS and got what I needed.

I hear great stories about people ordering with moresaver shipping and getting their stuff 3-4 days later so I let myself hope that was the new standard. But it turned out it was the same old 10 business days from date of order for me that I've come to expect from them.

Not really a slam on them. I like a lot of things about them. I just only order when I've got $60 worth of stuff that I don't need anytime soon.

__________________
Gameface is offline
 
Reply With Quote Quick reply to this message
Old 11-14-2014, 03:27 PM   #54
Kevin79
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2013
Location: Pittsburgh, Pennsylvania
Posts: 120
Liked 15 Times on 13 Posts

Default

Quote:
Originally Posted by Gameface View Post
I continue to have poor luck with their shipping. Ordered on the 4th, ended up cancelling my order on the 11th because it hadn't been picked yet and I needed the stuff, so I stopped by my LHBS and got what I needed.

I hear great stories about people ordering with moresaver shipping and getting their stuff 3-4 days later so I let myself hope that was the new standard. But it turned out it was the same old 10 business days from date of order for me that I've come to expect from them.

Not really a slam on them. I like a lot of things about them. I just only order when I've got $60 worth of stuff that I don't need anytime soon.

I guess it all depends where you live. Morebeer has warehouse on the east and west coast now so they can ship pretty fast to most places, unless you live in the central states I suppose. I'm lucky enough to live 15 minutes from their Pennsylvania warehouse so I get my stuff the next day or two days at most even with their moresaver option. I really hope they start letting you pick up from the warehouse one day, that would be awesome.
__________________
Kevin79 is offline
 
Reply With Quote Quick reply to this message
Old 11-14-2014, 04:12 PM   #55
Gameface
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
Gameface's Avatar
Recipes 
 
Join Date: Jul 2010
Location: Salt Lake City, UT
Posts: 1,218
Liked 229 Times on 146 Posts
Likes Given: 309

Default

Quote:
Originally Posted by Kevin79 View Post
I guess it all depends where you live. Morebeer has warehouse on the east and west coast now so they can ship pretty fast to most places, unless you live in the central states I suppose. I'm lucky enough to live 15 minutes from their Pennsylvania warehouse so I get my stuff the next day or two days at most even with their moresaver option. I really hope they start letting you pick up from the warehouse one day, that would be awesome.
It was a week later and they hadn't picked my order. Hard to get things in a few days if they don't pull it off the shelf and put it in a box 7 days after the order. This is my typical experience after about 5 years of buying from them several dozen times. I thought from what a lot of people were saying that they had sped things up. I suppose I'm just unlucky or they have me flagged for extra slow service compared to everyone else. I don't know.

I'm in the 2day shipping range from their CA location.
__________________
Gameface is offline
 
Reply With Quote Quick reply to this message
Old 12-07-2014, 02:59 AM   #56
Puddlethumper
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
Puddlethumper's Avatar
Recipes 
 
Join Date: Feb 2013
Location: San Joaquin Valley, California
Posts: 1,684
Liked 233 Times on 187 Posts
Likes Given: 206

Default

Quote:
Originally Posted by Gameface View Post
It was a week later and they hadn't picked my order. Hard to get things in a few days if they don't pull it off the shelf and put it in a box 7 days after the order.
Sorry to hear about your less than good experience with MoreBeer. Based on recent experience I've moderated my opinion of them a bit as well.

I am within about a 3 hour drive of their Concord warehouse. When I ordered early in the day and paid for shipping the order almost always went out that day and was delivered the next. They were shipping by FedEx.

My last order was shipped the same day but by the US Postal Service. It took an extra day to get here. Shipping charges to me were about the same.

My concern here is that, although the extra day for delivery may not seem a big deal, to me it smacks of a change in the mindset of the company's leadership. As a businessman myself, I am always keenly aware of the business practices of those with whom I do business. Far too often I have witnessed businesses who were hungry to build a reputation for unsurpassed service. So long as they were small and working hard to make their monthly revenue and profit budgets those efforts toward customer service remained paramount in their thinking. However, once they achieved a certain level of profitability the desire for customer service tends to take a back seat to profitability. I fear that may be what is happening with MoreBeer.

I know their prices on equipment are generally way out of line, but their grain prices and customer service has offset that some extent. But I have found that by joining my local brew club the lhbs gives enough of a discount to pretty well offset the cheaper grain prices.

I may continue to order from them occasionally but recent experience is pushing me to join the local brew club; buy grain, yeast and misc. stuff from the lhbs; and order equipment, fittings and properly packaged hops from other reliable on-line sources.
__________________

--------

Beer ----

--- the reason I wake up every afternoon.

------

Puddlethumper is offline
 
Reply With Quote Quick reply to this message
Old 12-07-2014, 03:11 AM   #57
bford
HBT_SUPPORTER.png
Feedback Score: 1 reviews
 
bford's Avatar
Recipes 
 
Join Date: Nov 2013
Location: Houston, Texas
Posts: 496
Liked 57 Times on 46 Posts
Likes Given: 321

Default

Quote:
Originally Posted by Gameface View Post
It was a week later and they hadn't picked my order. Hard to get things in a few days if they don't pull it off the shelf and put it in a box 7 days after the order. This is my typical experience after about 5 years of buying from them several dozen times. I thought from what a lot of people were saying that they had sped things up. I suppose I'm just unlucky or they have me flagged for extra slow service compared to everyone else. I don't know.

I'm in the 2day shipping range from their CA location.
I wonder if it was a case of something showing in stock, but them not finding or having it and having to wait...... and then holding the entire order? If that is the case of course they should let you know and still ship what is available...
Of course that probably wasn't the scenario.

I've ordered from them three times I think and everything has been shipped the next day.
__________________

Fermenting: Caramel Amber Ale

Carbonating: Apfelwein and Citra SMASH Pale Ale

On Deck: White Christmas Stout

Drinking: Lime Hefeweizen, Blackberry Red Ale and Two Moe's Pale Ale

bford is offline
 
Reply With Quote Quick reply to this message
Old 12-07-2014, 03:24 PM   #58
Gameface
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
Gameface's Avatar
Recipes 
 
Join Date: Jul 2010
Location: Salt Lake City, UT
Posts: 1,218
Liked 229 Times on 146 Posts
Likes Given: 309

Default

Quote:
Originally Posted by bford View Post
I wonder if it was a case of something showing in stock, but them not finding or having it and having to wait...... and then holding the entire order? If that is the case of course they should let you know and still ship what is available...
Of course that probably wasn't the scenario.

I've ordered from them three times I think and everything has been shipped the next day.
Yeah, I was pretty encouraged by all the reports that shipping was one or two days after the order was placed.

Then, I was pretty discouraged when my order hadn't shipped after a week.

It very well may have been an out of stock item, but they didn't contact me if that was the case.

I don't want to have unreasonable expectations and I'm not trying to bash MoreBeer. I've bought from them for about 5 years now. When I was in my first year or two they were pretty much my main source for supplies and equipment. But, when I was using them more frequently I had adjusted my expectations to match how long it was taking to get my order, which was consistently 10 working days (stress, working days) after I placed my order.

Once I started shopping elsewhere and a new LHBS opened in my area I stopped using MoreBeer as much, but they have a few items that are not available at the places I shop more often, so I still order from them from time to time and I pretty much always try to get over that $60 mark for the free shipping.

Thing is, I get that I'm getting free shipping. Whatever the deal is on that I can accept. But the free shipping is a marketing strategy to get people to order at least $60 worth of stuff...and it works on me. My orders would probably be half that or less if I weren't trying to get over the $60 mark to get the free shipping, so I don't feel like I'm being a cheapskate and expecting something for nothing when I play into their marketing gimmick.
__________________
Gameface is offline
 
Reply With Quote Quick reply to this message
Old 12-07-2014, 04:08 PM   #59
bford
HBT_SUPPORTER.png
Feedback Score: 1 reviews
 
bford's Avatar
Recipes 
 
Join Date: Nov 2013
Location: Houston, Texas
Posts: 496
Liked 57 Times on 46 Posts
Likes Given: 321

Default

I don't feel like your complaints were over the line at all......we all want our stuff as soon as possible... and truthfully.. if someone has my stuff in stock, I expect it to go out the next day in most cases.... two days if its the busy season.

__________________

Fermenting: Caramel Amber Ale

Carbonating: Apfelwein and Citra SMASH Pale Ale

On Deck: White Christmas Stout

Drinking: Lime Hefeweizen, Blackberry Red Ale and Two Moe's Pale Ale

bford is offline
 
Reply With Quote Quick reply to this message
Old 12-07-2014, 04:27 PM   #60
chawn
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jul 2014
Posts: 117
Liked 13 Times on 10 Posts
Likes Given: 8

Default

I've used MoreBeer once and had a similar experience as most - very slow shipping. I am fortunate enough to have several LHBS in my vicinity, so I use them. I no longer wait and wonder if my brew day is going to postponed because of slow shipping.

__________________
chawn is offline
 
Reply With Quote Quick reply to this message
Reply



Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
MoreBeer.com meatwad Company Reviews 35 11-11-2012 11:19 AM
For Sale - MoreBeer CPF brewtime For Sale 5 10-20-2011 09:26 PM
Just got a box from morebeer OregonNative Recipes/Ingredients 9 08-19-2008 09:30 PM
Morebeer Pro Desert_Sky General Beer Discussion 0 05-16-2008 07:17 PM
Morebeer Brewpilot General Chit Chat 16 02-14-2007 09:56 PM



Newest Threads

LATEST SPONSOR DEALS