Spike Brewing 12.5 Conical Fermenter Giveaway - Enter Now!

Home Brew Forums > Home Brewing Beer > Fermentation & Yeast > be careful when ordering yeast culturing eq. from cynmar

Reply
 
LinkBack Thread Tools
Old 09-09-2009, 01:41 AM   #1
hexmonkey
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
hexmonkey's Avatar
Recipes 
 
Join Date: Dec 2007
Location: Hunterdon County, NJ
Posts: 377
Liked 9 Times on 8 Posts

Default be careful when ordering yeast culturing eq. from cynmar

You will be charged extra shipping if you order agar plates, and their site has no inventory control to show if an item is in or out of stock.

I placed an order from cynmar.com recently for agar plates and a few other things. It took them an extra week to ship, because they were out of an item that never showed as out-of-stock on the site. I finally got tired of waiting and had them cancel the one out-of-stock item and just ship the rest immediately.

The plates came the very next day, marked "refrigerate on delivery". I was surprised, because I didn't ask for overnight delivery. It also would have been nice to know that they would need to be refrigerated so I could plan to be home to receive them. The rest of the order was shipped separately, and isn't due till a few days from now.

Today I got the invoices in the mail from them, with an extra $20.56 charge for shipping on the $10.25 agar plates! I didn't remember any indication of extra charges for any items in the confirmation when I placed the order.

On further investigation, there is this notice in the "shipping and returns" page of their site:
Quote:
Chemicals, preserved specimens, and some media and furniture orders are shipped direct from the factory and are shipped separately from any other items ordered from Cynmar®. Additional shipping charges may apply, and will NOT appear on your order confirmation! (Note: As of January 2005, we no longer sell chemicals to individuals.) Chemicals with the "H" notation are considered hazardous and a $13.00 fee may be added to shipping by the carrier. Businesses ordering hazardous chemicals must provide FEIN Number.

Internet orders placed between November and June will be shipped within three business days, as long as the items you ordered are in stock. During our busy season, July through October, orders placed on the internet may have an in-stock wait time of seven to ten business days. You will be notified if items are not in stock and when the order has shipped.
__________________
hexmonkey is offline
 
Reply With Quote Quick reply to this message
Old 09-09-2009, 02:30 AM   #2
Schlenkerla
Feedback Score: 0 reviews
 
Schlenkerla's Avatar
Recipes 
 
Join Date: Apr 2006
Location: Decatur, Illinois
Posts: 6,337
Liked 82 Times on 62 Posts
Likes Given: 7

Default

I ordered all my culturing stuff from Morebeer. They have everything you could possibly need. Thats to bad....

__________________
Success is getting what you want. Happiness is wanting what you get. - Dale Carnegie

BS Nano-Brewery

Primary: SNPA Clone, Apfelwein
2ndary: Empty
Drinking: Dead Ringer IPA, Ma Duece (50 caliber) - Malt Liquor, Cranberry Wheat
Next: Cali-Common, American Amber, Smoked to Helles

|Myeast 50327|Easy Hop Oast|Smoked Homebrew|
Schlenkerla is offline
 
Reply With Quote Quick reply to this message
Old 09-09-2009, 02:37 AM   #3
JKoravos
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jul 2009
Location: Chelmsford, MA
Posts: 964
Liked 18 Times on 14 Posts
Likes Given: 3

Default

Seems like a disclaimer that they might want to make more visible.

__________________
JKoravos is offline
 
Reply With Quote Quick reply to this message
Old 09-09-2009, 02:48 AM   #4
Memorex88
Feedback Score: 0 reviews
Recipes 
 
Join Date: Nov 2008
Location: Montreal, QC Canada
Posts: 536
Liked 2 Times on 2 Posts
Likes Given: 7

Default

Sorry to hear of your misfortune.

This line...
"Additional shipping charges may apply, and will NOT appear on your order confirmation!"
scares me enough to stay away from them.

__________________
Memorex88 is offline
 
Reply With Quote Quick reply to this message
Old 09-09-2009, 02:57 AM   #5
JKoravos
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jul 2009
Location: Chelmsford, MA
Posts: 964
Liked 18 Times on 14 Posts
Likes Given: 3

Default

Quote:
Originally Posted by Memorex88 View Post
Sorry to hear of your misfortune.

This line...
"Additional shipping charges may apply, and will NOT appear on your order confirmation!"
scares me enough to stay away from them.

They probably don't put it on there because they don't know what the shipping cost will be until the manufacturer ships it. They should definitely at least TELL you before you confirm your order that you are going to be hit with extra shipping charges for something you are buying.

Companies that deal mainly with industrial and commercial customers usually don't worry too much about stuff like that because commercial customers don't care how much it costs to ship it, they just want it to arrive in good shape and fast.
__________________
JKoravos is offline
 
Reply With Quote Quick reply to this message
Old 09-09-2009, 08:05 AM   #6
hexmonkey
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
hexmonkey's Avatar
Recipes 
 
Join Date: Dec 2007
Location: Hunterdon County, NJ
Posts: 377
Liked 9 Times on 8 Posts

Default

Quote:
Originally Posted by Memorex88
Sorry to hear of your misfortune.

This line...
"Additional shipping charges may apply, and will NOT appear on your order confirmation!"
scares me enough to stay away from them.
Kind of a bummer, but a learning experience. It would be nice if they made it clearer in the process of ordering, but ultimately it was my fault for not reading the terms of the site.

Next time I'll read the shipping info more carefully (or at all), and hopefully everyone who reads this will benefit from my carelessness.

Quote:
Originally Posted by schlenkerla
I ordered all my culturing stuff from Morebeer. They have everything you could possibly need.
Yep, except for when they don't. They have an awful inventory system that works like this:
- If you have 1 of the item, put item online
- Sell 2
- Remove item when the system indicates someone ordered one too many
- Tell 2nd customer "oops, we don't have what you ordered"

This is a well-known problem, even by morebeer's own admission in their reply to a complaint email I sent.

Also, even with the unexpected shipping charge, the plates are cheaper at Cynmar
$10.25/10 at cynmar versus $3.50/ea at morebeer (currently out of stock).
$10.25 + 20.56 = $30.81 / 10 = 3.08 ea at Cynmar
__________________
hexmonkey is offline
 
Reply With Quote Quick reply to this message
Old 09-09-2009, 01:06 PM   #7
Schlenkerla
Feedback Score: 0 reviews
 
Schlenkerla's Avatar
Recipes 
 
Join Date: Apr 2006
Location: Decatur, Illinois
Posts: 6,337
Liked 82 Times on 62 Posts
Likes Given: 7

Default

I guess I have been lucky. Come to think of it I only ordered once from them, but I ordered everything I needed all in one shot. I got one package and one shipping charge.

Unless its specially requested I think back orders should hold up an entire order so it can ship complete. At a bare minimum one should be asked about this if the back order will take awhile. Meaning are you willing to wait or ok with two shipping charges.

I ordered several books from Amazon and they asked me about my preference.

__________________
Success is getting what you want. Happiness is wanting what you get. - Dale Carnegie

BS Nano-Brewery

Primary: SNPA Clone, Apfelwein
2ndary: Empty
Drinking: Dead Ringer IPA, Ma Duece (50 caliber) - Malt Liquor, Cranberry Wheat
Next: Cali-Common, American Amber, Smoked to Helles

|Myeast 50327|Easy Hop Oast|Smoked Homebrew|
Schlenkerla is offline
 
Reply With Quote Quick reply to this message
Old 09-09-2009, 01:08 PM   #8
flyangler18
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2008
Location: Hanover, PA
Posts: 5,679
Liked 26 Times on 26 Posts
Likes Given: 5

Default

Regarding the plates, it's more cost effective to make your own. Agar agar is easily found at a health food store for considerably less than the commercial media, or you can use gelatin without worry.

__________________
flyangler18 is offline
 
Reply With Quote Quick reply to this message
Old 09-10-2009, 02:25 AM   #9
fratermus
Feedback Score: 0 reviews
Recipes 
 
Join Date: Feb 2008
Location: 75081
Posts: 1,189
Liked 2 Times on 1 Posts

Default

Quote:
Originally Posted by hexmonkey View Post
You will be charged extra shipping if you order agar plates, and their site has no inventory control to show if an item is in or out of stock.
Sounds like a good excuse to pour your own plates.
__________________
Adequate Mousetrap brewhouse

Batch history | yeast slants | Suspending yeast
fratermus is offline
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
yeast culturing morbid53 All Grain & Partial Mash Brewing 9 12-06-2012 06:38 PM
Ordering liquid yeast online kyleobie Fermentation & Yeast 9 09-09-2009 10:08 PM
Is culturing lager yeast from a bottle harder than ale yeast? hexmonkey Fermentation & Yeast 2 08-31-2009 05:23 PM
Ordering yeast and other products online robsauce Mead Forum 3 02-17-2009 06:39 PM
Yeast culturing tdavisii General Techniques 7 09-13-2007 05:03 PM