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Old 11-08-2006, 10:21 AM   #21
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Quote:
Originally Posted by Schlenkerla
Somebody should email him the link with all of the complaints from his customers. Nobody in their right mind would want to piss customers off unless they are wealthy and get their jollies pissing people off.
Assuming, of course, that this gentleman is in his right mind...


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Old 11-08-2006, 11:41 AM   #22
WAGNER BREWING
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Home Brew Beer Supply
See Our Great Prices
Award Winnning Home Brewers Are Available For Help
- When you need assistance, you want someone who knows the products and techniques that will help you brew beer you´ll love. We´re brewers ourselves. We´ve done our homework and we will steer you in the right direction. Our help line number is (407) 298-4103. The best times to call are before noon and after 4 pm. We want to help you brew better beer. If you don´t see what you want on this on-line-catalog, ASK FOR IT! We´ll get it for you at a terrific price. We hope to hear from you soon, and as always, we appreciate your business! Happy Brewing!



The above came from his site! F***ing losers...damn false advertisment.



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Old 11-08-2006, 01:40 PM   #23
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School me, what is NAMBLA???

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Old 11-08-2006, 01:57 PM   #24
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It stands for North American Man/Boy Love Association

edit, I don't know that by heart I had to Google It

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Old 11-08-2006, 02:15 PM   #25
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funny you mention this. I was there last weekend visiting family as I don't live in Orlando. My brother-in-law told me about his experiences there and I thought what someone did earlier in this post..."must have been a bad day." When I saw the customer service first hand I almost had to laugh. One word responses to simple questions...oh well. We picked up a fax in order form for any future purchases! maybe that's what they want...too bad.

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Old 11-08-2006, 02:23 PM   #26
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Are you sure this guy was the owner and not just a manager or employee? If he is the owner, he'll probably run his business into the ground soon anyway. If he is just a manager or clerk, I'd talk to the real owner. If I had a business and someone talked like that to a customer, I'd fire them right on the spot.

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Old 11-09-2006, 01:28 AM   #27
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New brewer here too, same experience at Heart's. He even said to me that he is not inerested in "local walk in business". I did find that on their site that there is a "call in order" or emailin order. Just fill it out and pick up order nest day, pay at the counter..... So long Dave!!!!!!!

O2phly

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Old 11-09-2006, 02:32 AM   #28
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Dave is the gentleman's name and yes he is the Owner, unfortunatly for me because there is no one higher in the food chain there to tell about the horrible service.

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Old 11-09-2006, 04:07 AM   #29
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Here's the masked email addy off the contact page:

homebrew@heartshomebrew.com, scotsman01@bellsouth.net

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Old 11-09-2006, 10:42 AM   #30
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Hmmm nasty emails...that will make his day! HAHAHA...people get what they deserve. Treat others the way you would want to be treated, well clearly he wants to be treated like $hit. Sorry, I just cant stand people like that. I was so mad when I first read about this. Rock on Homebrewers!


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Give beer to those who are perishing, wine to those who are in anguish;Let them drink and forget their poverty and remember their misery no more. -- The Bible, Proverbs, Chapter 31 verse 6 and 7

Primary #1: I'll be Bock

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Secondary: Empty

Bottled: Rengaw Leaf Stout

Up Next: Unsure...

Thinking About: Banana Spice(?), Scottish Ale
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