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Home Brew Forums > Home Brewing Beer > General Beer Discussion > WORST Home Brew Store experience ever!
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Old 12-30-2010, 07:16 PM   #151
dvdanny
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Originally Posted by skinydipper View Post
I guess I still don't understand. It's obviously a web based business, it's even called heartsbrewing.com. The website has links to ask questions.

I have a Dominos pizza in my hometown. I know they are a home delivery pizza business, but I also know that I can call my order in and go pick it up. I'm sure I could walk-in and order a pizza and wait for them to make it for me. I would imagine if I walked in and ordered a pizza off the menu, then started asking them what they would think if I ordered a sausage instead of a pepporini, then started asking them questions about changing their dough recipe then they would get cranky. Especially if I expected them to stop preparing their normal call-in and delivery orders that were ahead of me walking in.

Oh well, I'm still kicking myself for reading this thread let alone posting an opposing view.
Nice try dude, but Dominos makes your pizza, not you. Now if the OP went to a brewpub and asked what he asked then your analogy has validity. It's like going to a hardware store and asking the people for help using Durock instead of Wonderboard for your bathroom and the guy giving you attitude because they prefer Wonderboard.

Lol OT but i love Dominos new marketing campaign "Hey, try our pizza's, they don't suck as much as they used to!" or "Remember how everyone said our pizza's sucked? Well, they were right!"
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Old 12-30-2010, 11:05 PM   #152
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This is such a wonderful site for homebrew newcomers. The following quotes from the first few and the last few pages of this thread are a clear demonstration of how this forum promotes homebrewing.

I still don’t understand why everyone is so upset. Their website clearly states they want you to order on line. They have a PHONE number for help line. They specifically stated that they don’t want walk-ins. They have fax in order service and on-line order service.

I think it’s very clear they don’t want walk-ins, but I guess that makes me asshole also.

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Originally Posted by Christafer11 View Post
I have to say skinydipper your a dumb ass ...
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Originally Posted by gonzoflick View Post
I've just returned home from the worst LHBS experience of my life. I am so upset I had to calm myself down for 10 minutes before writing this. NEVER in my life have I been treated so callously by any store owner.

To speak to someone like that, especially someone who you know is a beginner in the awesome hobby of homebrewing, is just downright evil and cruel. If it was might first time in there I would probably be pretty heart broken and not even try to make beer.

Thoughts please, to make me feel better and not go hurt somebody...
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Originally Posted by the_bird View Post
What an asshole. What a ****ing asshole.

Honestly, I don't really feel like discouraging you from hurting someone (as long as it's him).
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Originally Posted by todd_k View Post
That is just awful. What a prick!

I disagree with Cheesefood, I think you should keep it on here just because it's bad publicity for him. Your complaints will influence other homebrewers in your area who read that review and maybe they will also choose to boycott. Actually, if I were you, I would post that on as many homebrew forums as you can find. Hurt his local business AND his online business. He'll care when he starts losing more and more customers.
[quote=jpsloan;151101]You're right in that the greatest tragedy is for newcomers to the hobby accidentally getting stomped on by this guy. It could easily put someone right out of ever doing anything remotely connected to homebrewing again, and that would be absolutely criminal!
QUOTE]

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Originally Posted by davy View Post
i agree what an asshole. he deserves to lose any business for treating local customers that way. and did he get bad reviews from the other link you posted.
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Originally Posted by Gangsta RIB View Post
Wow!! This is bull****. The entire point of having a LHBS is to help people with their brews and achieve their desired tastes. The entire home brew community is supposed to be a friendly group of individuals willing to help. Screw hearts! Anyone else know of another LHBS in the Orlando area?
This is one of my favorites, quoting from the website where they are asking you to CALL the help line, but he’s called a loser for “false advertising”?

Quote:
Originally Posted by WAGNER BREWING View Post
Home Brew Beer Supply
See Our Great Prices
Award Winnning Home Brewers Are Available For Help
- When you need assistance, you want someone who knows the products and techniques that will help you brew beer you´ll love. We´re brewers ourselves. We´ve done our homework and we will steer you in the right direction. Our help line number is (407) 298-4103. The best times to call are before noon and after 4 pm. We want to help you brew better beer. If you don´t see what you want on this on-line-catalog, ASK FOR IT! We´ll get it for you at a terrific price. We hope to hear from you soon, and as always, we appreciate your business! Happy Brewing!



The above came from his site! F***ing losers...damn false advertisment.
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Hmmm nasty emails...that will make his day! HAHAHA...people get what they deserve. Treat others the way you would want to be treated, well clearly he wants to be treated like $hit. Sorry, I just cant stand people like that. I was so mad when I first read about this. Rock on Homebrewers!
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Originally Posted by EdWort View Post
What a dipstick. I would not buy from http://www.heartshomebrew.com at all based on their reputation of irritating customers.
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Originally Posted by IrregularPulse View Post
Regardless of personal opinion, we don't treat each other around here like this. There is no name calling. We are a civilized group who are grown up enough disagree.
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Old 12-30-2010, 11:15 PM   #153
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Originally Posted by skinydipper View Post
This is such a wonderful site for homebrew newcomers. The following quotes from the first few and the last few pages of this thread are a clear demonstration of how this forum promotes homebrewing.

I still don’t understand why everyone is so upset. Their website clearly states they want you to order on line. They have a PHONE number for help line. They specifically stated that they don’t want walk-ins. They have fax in order service and on-line order service.

I think it’s very clear they don’t want walk-ins, but I guess that makes me asshole also.

This is one of my favorites, quoting from the website where they are asking you to CALL the help line, but he’s called a loser for “false advertising”?
Ok, so what happens if you don't like to use the internet to shop (or never heard of their online store) and walk into their store? You get poorly treated because you weren't internet savvy or don't like giving your credit card number over the internet (there are people out there like that)?

There are plenty of good examples of online homebrew stores that will still treat their customers right in person, why can't we as consumers be critical of a business that doesn't?

EDIT: people are calling you an asshole because you came up with a very poor analogy not because you are defending the store. At least one other person reasonably said that maybe it was a bad day for the worker and the OP should give it another try, not an asshole comment and thus didn't not receive asshole replies.
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Old 12-30-2010, 11:28 PM   #154
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Originally Posted by skinydipper View Post

I still don’t understand why everyone is so upset. Their website clearly states they want you to order on line. They have a PHONE number for help line. They specifically stated that they don’t want walk-ins. They have fax in order service and on-line order service.
I'm looking through Hearts and I can't find anything about online ordering only. This is in their pick up though.

Quote:
We do not pre-package or pre-process any of our fresh ingredients. We crack, weigh and portion your order when you request it. In doing this for all our customers, we often have delays in getting you your product and getting you on your way. There is no telling how many customers will be waiting for there turn for the scale, mill or register when you arrive. We are always looking for better ways to get everyone the best quality products possible and keeping the waiting line to minimum in our cramped little store.
Also the OP is from 2006.
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Old 12-31-2010, 01:47 AM   #155
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Also the OP is from 2006.
I wonder how many people caught this. hilarious...
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Old 12-31-2010, 11:07 AM   #156
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So the guy was rude. Put your big girl panties on and get over it.
Didn't you just whine about this forum being rude and quoted 10 people doing it? You should go hang out with Hermit.
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Old 12-31-2010, 03:29 PM   #157
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I have to say, of all the horrible experiences I've had with LHBS in my area (and there are many) one in particular comes to mind. I go to the local place, walk in, trip over a box that was left in front of the door, and walk up to the counter. An older man sits there, seemingly staring off into space. I ask him one or two questions about beer, am told that he doesn't brew beer, only wine, and he knows nothing about it. After one or two more questions he asks if I'd like to buy the store from him, because he really doesn't want to own it anymore.

Thankfully the guys that actually did end up buying the place are some of the best around, and have made the store a destination for supplies and advice, so here's the plug Brew - Wine Hobby

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Old 11-03-2012, 09:17 PM   #158
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Okay, bummed about moving to another place where the LHBS blows. If these guys are gonna make me order online anyways I'll just keep using the bigger guys that offer better deals. Kinda sad because I want to support my local guys and enjoy having the local brewshop boss tell me my beer needs work but its getting better every time then asking about my process and temps and providing good advice. Hopefully the Orlando brew clubs do frequent bulk buys so I can get most of what I need in bulk.

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Old 11-03-2012, 09:37 PM   #159
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Wow! You dredged up an old thread. The OP was in 2006 and the last previous post was in 2010.

Not really sure what your point is either. Have you got a LHBS where you are creating a relationship or are you complaining about the same establishment as the OP?

If you can't find a good LHBS then order online and look to join a club for advise.

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Old 11-03-2012, 11:14 PM   #160
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Oh man, what an epic thread!

Rick

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