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Old 11-07-2006, 07:17 PM   #1
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Default WORST Home Brew Store experience ever!

I've just returned home from the worst LHBS experience of my life. I am so upset I had to calm myself down for 10 minutes before writing this. NEVER in my life have I been treated so callously by any store owner. I will give a brief description now of what happened.

I live in Orlando and Heartshomebrew.com (my LHBS) is the only LHBS one I know of around here. I've been in there about 10 times and the man knows my face I'm sure of it. Today I walked into the store and here went my conversation with the owner.

Me: "Hey buddy I'd like to talk to you about your Brown Ale recipe"

Owner: "OK"

Me: "I wanted to kick it up a notch and add a pound of honey. What do you
think?"

Owner: "I think it will be too sweet"

Me: "Yea I thought I would add some more hops to balance this out. Do you think that would work?"

Owner: "You have to look that kind of stuff up on your own. We dont give recipe advice here."

---------------------------BREAK-----------------------------------

This was their own recipe BTW and on the wall they have nothing but awards, ribbons, and trophies for their brews. The guy knows how to give recipe advice.

--------------------------BACK TO CONVERSATION--------------

Me: "Isn't that what these stores are supposed to be all about, helping your customers brew beer?"

Owner: "We are mostly mail order so we don't care about local business."

Me: "Are you saying you dont care about making your customers happy and helping them out"

Owner: "Our local ones, nope. Thats not the kind of business we're in."

Me: "Well buddy you just lost a local one."

Owner: "Ok see ya"

I will stop here because anyone reading this should at this point be as flabbergasted as I am. I've never once in my LIFE heard a store owner say he didnt care about his local customers. This place is set up for retail for sure. Its not like I was walking into a garage were he just ships his supplies out from.

To speak to someone like that, especially someone who you know is a beginner in the awesome hobby of homebrewing, is just downright evil and cruel. If it was might first time in there I would probably be pretty heart broken and not even try to make beer. As it is now I know I can order supplies from online stores and continue my hobby.

This is a vent post but also one to get you'alls thoughts.


Has anyone had experiences like this at their LHBS?

Thoughts please, to make me feel better and not go hurt somebody...



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Last edited by gonzoflick; 07-27-2007 at 01:39 AM.
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Old 11-07-2006, 07:19 PM   #2
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What an asshole. What a ****ing asshole.

Honestly, I don't really feel like discouraging you from hurting someone (as long as it's him).



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Old 11-07-2006, 07:31 PM   #3
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Wow! That is crap. Note to self "never order anything from those assholes".

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Old 11-07-2006, 07:32 PM   #4
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Wow, that is a bad one. I know you probably don't want to hear this, but everyone has bad days. You may want to give him one more shot. Its likely that he was in a bad place and vented, I'd bet he regretted it immediately.

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Old 11-07-2006, 07:36 PM   #5
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By posting his website on a brew forum, you just INCREASED his pagerank. You should remove them, all you're doing it promoting him by posting it.

If you really want to get back, look for sponsored search results and click on them. He pays per click (if he pays at all).

Better yet, Google Bomb him in this way:

NAMBLA

That points to his site, not NAMBLAs, but it will place him on the list of search results when someone queries NAMBLA.

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Old 11-07-2006, 07:38 PM   #6
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In the 10 times Ive been in this store they have been nothing short of rude. I have given them plenty (way more than I should have) of chances to make this right. They continue to act this way. BTW both owners act the same.

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Old 11-07-2006, 07:47 PM   #7
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That is just awful. What a prick!

I disagree with Cheesefood, I think you should keep it on here just because it's bad publicity for him. Your complaints will influence other homebrewers in your area who read that review and maybe they will also choose to boycott. Actually, if I were you, I would post that on as many homebrew forums as you can find. Hurt his local business AND his online business. He'll care when he starts losing more and more customers.

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Old 11-07-2006, 07:55 PM   #8
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Im posting this on brewboard.com as well as writing to my local BBB. Also going to be sending emails to the officers of our local HB clubs.

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Old 11-07-2006, 08:06 PM   #9
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Wow just found this

http://www.ratebeer.com/Places/ShowPlace.asp?PlaceID=1365

seems Im not the only one troubled by this company

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Old 11-07-2006, 08:19 PM   #10
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OK, who wants to go in on opening an HBS in Orlando?? I'm in.



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