I had recently jumped into ag brewing and had bought a 10 gal cooler mash tun from northern brewer. I had an issue with false bottom it wouldn't sit flat in the cooler and grains were getting underneath the false bottom. So when I went batch sparge I got a lot of grain bits clogging up the drain valve. I had too back flush several times to clear the clog and then was back in business. So I was looking for some advise and or a fix. So called up northern brewer on a Sunday no doubt, and explained my problem. He assured me that wasn't typical and that I will get a replacement false bottom. But wait there is more,,, this is why I'm a happy customer, i also ordered some grains hops and yeast for my next batch...around $45 he reversed that and is also sending that at no charge......wow! More than I was expecting. And I will be seeing my stuff this Friday.
Northern brewer rocks!
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