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02-28-2011, 10:15 PM
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#1
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Senior Member
Join Date: Sep 2009
Location: Fleetwood, PA
Posts: 931
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Two thumbs up (more if I could) for Thermaworks!!
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I couldn't find any customer service issues/posts for Thermoworks, so I figured I'd post my experience. I ordered a splash proof Thermapen about a month ago. When I first got it, I checked the calibration in some ice water and was thoroughly impressed with the unit. Saturday I went to use it for the first time making a Nugget Nectar clone. It worked fine for about 3-4 dips in my strike water, then went crazy. If you turned it off then back on, it would go from 70ish and climb to 500+ before saying "Hi" followed by "Err". I was not happy to say the least, but glad I had some back up thermometers. I checked Thermoworks information and saw they weren't open weekends and figured I would e-mail them lastnight. I also left them my cell phone number with my signature on the email. This morning at 11:00est I received a call from Thermoworks. I can't recall his name (horrible with names) but he was extremely apologetic and said this is a very rare case. He shipped me out a brand new Thermapen with a return label enclosed to ship the old one back, no questions asked. I was learly about spending that kind of cash on a thermometer, but after seeing how it works when functioning correctly and getting that kind of customer service, I'm glad I did!
tom
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03-01-2011, 12:16 PM
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#2
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Awesomeness Award Winnner
Join Date: Apr 2010
Location: Germantown, MD
Posts: 885
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Thats good to hear! I just bought one as well and have used it on one brew session, no problems so far! I don't think I have heard any other problems about these thermapens on the forum though, so you must've gotten a lemon - stinks that you couldn't use it for the Nugget Nectar Clone, but at least you are getting a new one free of charge.
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03-01-2011, 12:54 PM
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#4
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Senior Member
Join Date: Aug 2010
Location: Indy-Madison (WI)
Posts: 658
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I don't understand why people get thermapens...
This thermo is as precise and fast and good quality as a thermapen but a fraction of its price:
http://www.amazon.com/RT600C-Super-fast-Water-resistant-Digital-Thermometer/dp/B002GE2XF8/ref=sr_1_2?s=home-garden&ie=UTF8&qid=1298987448&sr=1-2
Compared to...
http://www.amazon.com/Splash-Proof-Super-Fast-Thermapen-Thermometer-Professional/dp/B002GE640S/ref=sr_1_1?s=home-garden&ie=UTF8&qid=1298987448&sr=1-1
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03-01-2011, 02:11 PM
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#5
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Senior Member
Join Date: Aug 2006
Location: Piscataway, NJ
Posts: 19,419
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Thermapen is to stainless conical as everything else is to plastic bucket. Some people get tired of buying the cheaper units over and over. With that said, I recently started selling the CDN proaccurate digital because it was the thermo that finally got me to stop hating the cheapos. Big numbers, hold feature, waterproof, recalibration button and reasonable enough price that I wouldn't mind buying a new one ever two years (not that I think I would need to).
__________________
BrewHardware.com
Sightglass, Refractometer, Ball Valve, Weldless bulkhead, Thermometer, Decals, Stainless Steel Fittings, Compression Fittings, Camlock Quick Disconnects, Scale, RIMS tube, Plate Chiller, Chugger Pump, Super Clear Silicone Tubing, and more!
Personal Website, All Grain Primer, Keg Polishing, etc... | Youtube Channel
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03-01-2011, 02:19 PM
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#6
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Senior Member
Join Date: Dec 2007
Location: Sparta, Tn
Posts: 9,055
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Quote:
Originally Posted by Indyking
I don't understand why people get thermapens...
This thermo is as precise and fast and good quality as a thermapen but a fraction of its price:
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It's not as precise or fast. Your argument has no merit.
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__________________
Just because you're offended, that doesn't make me wrong.
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03-01-2011, 02:21 PM
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#7
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Senior Member
Join Date: May 2009
Location: Los Angeles
Posts: 6,189
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Quote:
Originally Posted by Indyking
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It clearly says 6 seconds in the former and 3 seconds in the latter. I have one of the cheaper models, too and I am not happy. In fact I was considering writing an email about it so thanks for reminding me.
I will be honest it's not as good and it is NOT as accurate in my experience. It was OK for the few batches I did last year, but a few weeks ago I tried using mine to check mash temps and it was reading all over the place. I was checking the temp in the same spot a few times and it would vary by +/- 10 degrees between readings. Thermapen was consistent and accurate.
So it may be as precise, but it is NOT as accurate. Which is more important to you? I would rather hit my mash temps than guess. |
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03-01-2011, 02:25 PM
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#8
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Tactical Prattlarian
Join Date: Jan 2008
Location: Oblivion
Posts: 38,056
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Quote:
Originally Posted by Indyking
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Because god forbid we don't hit our mash temps to within 1/100th of a degree our prize IPA's will only become pale, & bitter. |
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03-01-2011, 02:29 PM
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#9
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Senior Member
Join Date: Dec 2007
Location: Sparta, Tn
Posts: 9,055
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Quote:
Originally Posted by GilaMinumBeer
Because god forbid we don't hit our mash temps to within 1/100th of a degree our prize IPA's will only become pale, & bitter.
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Say's the tool with a sabco brewing system. 
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__________________
Just because you're offended, that doesn't make me wrong.
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03-01-2011, 05:10 PM
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#10
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Senior Member
Join Date: Aug 2010
Location: Indy-Madison (WI)
Posts: 658
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Quote:
Originally Posted by wildwest450
It's not as precise or fast. Your argument has no merit.
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It is actually pretty close... at least, that's what the 5-star reviews at Amazon suggest...
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