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Old 04-06-2011, 09:03 PM   #1
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Default Terrible customer service from the brewing network!

I ordered some stuff from the brewing network store like 2 weeks ago, they took my money and I haven't gotten my stuff. They won't respond to my emails or anything. All I want to know is whats going on, is it on back order, lost, something else???

Its pretty pathetic that they cant respond to 2 emails within 7 days!

Anyone else have a bad experience with them?



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Old 04-06-2011, 09:12 PM   #2
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I'll bet they respond when you call your credit card company and reverse the charges.



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Old 04-06-2011, 09:16 PM   #3
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I Just want my &^%!. Its not like I'm asking for much. All they need to say is "we are out of stock it will be in in _____ wks"

But since they won't respond I don't know what to think. I've never been known as a patient person ha.

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Old 04-06-2011, 09:16 PM   #4
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From listening to the show it sounds like it takes quite a while to A. Receive your stuff and B. To get a response to emails. I've never ordered anything from them so I can't personally comment. However, I agree with Weirdboy. You can always dispute it and you can also go online and trash them. Well, I guess we can check the second option off.

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Old 04-06-2011, 09:19 PM   #5
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Haha ya I'm working on that one, but the moderators on their forum wont post anything I write.

Eventually I'll sneak one through

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Old 04-06-2011, 09:27 PM   #6
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I got a hop grenade shirt a while back and it was 2-3 weeks at the earliest with no word on if it had shipped just that the order placed

Sent from my iPhone using HB Talk

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Old 04-06-2011, 09:40 PM   #7
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I saw those guys on BrewingTV and was not impressed. The guy who runs the show had never done a first wort hop... and he runs a brewing show.

In my opinion they are lame. But I'm just some loser on the internet.

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Old 04-06-2011, 09:40 PM   #8
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So it sounds like its not just me, their service sucks

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Old 04-06-2011, 09:45 PM   #9
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Ya I saw that too, it was pretty funny watching him fumble around trying to figure out how to use his brew rig. He can't measure hops, maybe the internet is way beyond his capabilities.

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Old 04-06-2011, 09:50 PM   #10
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I wish I had a 20 gal Tippy dump system even if it was an old used system. Unlike him I would know how to use.

May be it was all beer they drank or the goofing around they were doing, but I was not impressed one bit.



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