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Old 04-13-2009, 05:24 PM   #81
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http://www.homebrewtalk.com/f19/online-ordering-rant-100024/

i ordered January 13th, and this past thursday April 9th i got my single keg. and to top it off it doesnt have a pressure relief valve in the lid, so i dont have an easy way of purging the CO2. i think the only reason i got my keg was because i ended up contacting my credit card company to get the charge removed.

i understand Tom (owner) is busy, but it took what like 4 months for me to get my full order, 2 months in he told me he was going to refund my money and never did. and to top it off, he is just this busy busy busy guy if you talk to him, but i get my AHA emails everyday and he is always responding to people, he even started his own forum on his webpage. i really dont like the guy or the company. i went with them because i always use AHS or Northerbrewer and figured it wouldnt hurt to expand and see who else is out there, and i thought some of his prices were pretty good. so now i use AHS or NB, and also a new place opened up here in Louisville, and the owner is great and its a mile from where i work.
Yeah after finally getting my two kegs, both of them didn't have pressure relief valves also. I probably would't have ordered them knowing that, but my major issue is that I'm stuck with a broken regulator that I cant return and not returning my calls and emails is more than just bad customer service.
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Old 04-13-2009, 05:43 PM   #82
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Yeah after finally getting my two kegs, both of them didn't have pressure relief valves also. I probably would't have ordered them knowing that, but my major issue is that I'm stuck with a broken regulator that I cant return and not returning my calls and emails is more than just bad customer service.
Personally, I would give him one more chance to respond -- give him a deadline of a few days before which you are going to dispute the charge with your credit card company. It sounds like you got a defective kegging system all around, and I believe that was what you paid for. A problematic regulator is one thing, but with multiple problems like this, there is no way that kegging system is going to work as is. I would be seeking a full refund or get the charge reversed by your CC company.
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Old 04-13-2009, 06:47 PM   #83
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What he does is get enough orders to so he can have the minimum quantity needed for him to order.....It may take 1 week or 4....Tom seems to be a pretty good guy, but he runs Kegkits part-time....

i would not recommend ordering from him unless you live in Huntsville and can pick your order up in person....

Sad, as he has decent prices, and most of the time a wide variety of products...

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Old 04-13-2009, 09:31 PM   #84
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But in a forum setting there is too much risk in calling someone out that it is over the top, emotion filled, and not always justified and the damage done to the vendor cant always be repaired.


Isnt that what joining a forumis about? Getting the scoop on vendors(good and bad) ingredients ideas etc... Besides, customer service in america sucks anymore! I travel alot and get to sample other countries customer service, ours sucks!!!! We are rood, inconsiderate and in some cases just turds. So i say when one screws ya on a deal get on here and give him a bashing, hell even ruin his business, most of them dont deserve customers because of the crap we have to do to spend our hard earned dollar with!!!

Just my humble opinings

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Old 04-13-2009, 11:22 PM   #85
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What he does is get enough orders to so he can have the minimum quantity needed for him to order.....It may take 1 week or 4....Tom seems to be a pretty good guy, but he runs Kegkits part-time....

i would not recommend ordering from him unless you live in Huntsville and can pick your order up in person....

Sad, as he has decent prices, and most of the time a wide variety of products...

if thats the case about getting enough orders so he has a minimum, he should say on the website that keg orders could take ___ weeks. i'd been fine knowing that and wouldnt have been upset if my order took 2-5 weeks if i'd know that. rather it took 4 months! plus i emailed him a question before my order and it was answered within 24 hours, after the order...well you just had to catch him on the phone. i'm sure its hard to run a business part time when you have a full time job, but if he has time to answer AHA questions and send out emails with news/updates he should have time to answer why after a month i haven't seen my order yet i'm looking at my credit card bill and having to pay it. at first i thought the order might have been yanked off the front porch by some punk kids. He told me it shipped yet could never give me a UPS tracking number, and it turned out it never shipped. personal that right there told me what kind of person he was.
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Old 04-13-2009, 11:54 PM   #86
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Originally Posted by HillbillyDeluxe View Post
But in a forum setting there is too much risk in calling someone out that it is over the top, emotion filled, and not always justified and the damage done to the vendor cant always be repaired.


Isnt that what joining a forumis about? Getting the scoop on vendors(good and bad) ingredients ideas etc... Besides, customer service in america sucks anymore! I travel alot and get to sample other countries customer service, ours sucks!!!! We are rood, inconsiderate and in some cases just turds. So i say when one screws ya on a deal get on here and give him a bashing, hell even ruin his business, most of them dont deserve customers because of the crap we have to do to spend our hard earned dollar with!!!

Just my humble opinings
I respectfully disagree with this. I dont think this is a place to unduly "ruin his business". That was my point. There is a big difference between offering constructive advice on vendors to fellow members and actively trying to ruin a guys business.

I think you will find all the vendors that support this site helpful and accommodating to the members on HBT. If we resort to baseless emotion and vengeful retribution we wont have such great vendors we can turn to on this forum.
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Old 04-14-2009, 12:48 AM   #87
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I respectfully disagree with this. I dont think this is a place to unduly "ruin his business". That was my point. There is a big difference between offering constructive advice on vendors to fellow members and actively trying to ruin a guys business.

I think you will find all the vendors that support this site helpful and accommodating to the members on HBT. If we resort to baseless emotion and vengeful retribution we wont have such great vendors we can turn to on this forum.
+1. In a case where a vendor is notorious for bad customer service, its worth warning people. Some people are too quick to jump the gun. Take the slow shipping incident during AHS's storewide 10% off sale. Forrest's sales went through the roof. He (admittedly) didn't anticipate the influx of orders. In that case people should have just inquired to the vendor about the slow shipping instead of the many "AHS WTF SLOW SHIPPING *&@***&*" threads.
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Old 04-14-2009, 06:41 PM   #88
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Originally Posted by HBRunner View Post
What he does is get enough orders to so he can have the minimum quantity needed for him to order.....It may take 1 week or 4....Tom seems to be a pretty good guy, but he runs Kegkits part-time....

i would not recommend ordering from him unless you live in Huntsville and can pick your order up in person....

Sad, as he has decent prices, and most of the time a wide variety of products...
Kegkits is not only slow with kegs..... I will not buy anything from this place again either. Prices are great....but you know the saying....you get what you pay for. Customer service is not included in the price, nor the bare minimum in speed. Took several calls and a month to get one regulator actually shipped to me. Always..."going out tomorrow..."......not til a nasty message (stopped answering my calls) did the item finally show up. As far as bringing this up on a forum.... I usually don't bad mouth companies...(having owned one and worked for several other small businesses) but this place just annoyed me and if my experience can help someone else....I'm all for it.
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Old 04-14-2009, 08:39 PM   #89
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Unfortunately, this seems to be his regular way of handling business. There have been several threads about his customer service and the way he handles transactions.

Great customer service until you pay him, the he won't answer emails or the phone messages.

I for one will not use him unless I go by the store personally.

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Old 04-14-2009, 09:20 PM   #90
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Where can you get a keg kit fast?

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