Read this before you buy from Kegkits.com - Page 33

**bendavanza** · 09-29-2009, 06:59 PM

He continues to advertise "new" products, one of which is a square sided lid O ring for corny's designed to help with less than perfect sealing kegs.

McKBrew · 09-29-2009, 08:18 PM

Quote:

Originally Posted by jaapie

Anyways, I talked to the owner, and he told me he was really busy and he never ripped anyone off. He felt bad about the negative press. .

He is a liar then. It's one thing to have a few dissatisfied customers, totally another to have a 24 page thread dedicated to you. And not once has Tom had the BALLS to come here and defend himself or apologize. He has tried it a couple of times through other people, but can't man up and admit that his business sucks and people have lost money to him.

DO NOT ORDER FROM KEGKITS.

**Edcculus** · 09-29-2009, 08:56 PM

Quote:

Originally Posted by McKBrew

He is a liar then. It's one thing to have a few dissatisfied customers, totally another to have a 24 page thread dedicated to you. And not once has Tom had the BALLS to come here and defend himself or apologize. He has tried it a couple of times through other people, but can't man up and admit that his business sucks and people have lost money to him.

DO NOT ORDER FROM KEGKITS.

I agree. We don't make this stuff up. Search for places like KegConnection.com, BrewmastersWarehouse.com, AustinHomebrewSupply.com. All of these business have pages of threads dedicated to how great their customer service is, how fast the shipping was and how they can't wait to do business again.

dazed · 09-30-2009, 04:40 AM

Well Since Filling with The BBB back around 10 MONTHS AGO...they just sent me an update (actually my case was closed with a no response from Tom)...appearantly he is blaming his problems on June and July months...but they have been goin on longer that that Mr Hargrave....Oh the Lies...here take a looksee

Our records show that you filed a complaint through the Better Business Bureau of North Alabama this year regarding an order from www.kegkits.com (also known as Tom Hargrave Sales) Unfortunately at the time we attempted to assist you, we did not receive a response back from the company regarding your complaint. The good news is that since that time we have heard from the business with an explanation as to why we received a number of complaints stating that the company had not fulfilled the order, which I've listed below:

What happened:

We started getting seriously behind with shipments by mid-June and were pushed over the edge in July. This created a rash of chargeback’s, then we started getting BBB complaints. Our issue has been simple, we have been trying to do too much with too little then we launched a new product – our new stir plates. And being an Engineer & not a CPA, I did not understand what impact this would already have on our already tight cash flow. The chargeback’s only made the situation worse and honestly, if I weren’t a consultant with a second income, we would not be having this conversation. I would be out of business.

Over 90% of the customers who have issued complaints have received their product, but they received the product late. Also, most who filed a claim with the BBB also filed chargeback’s to the sum of over 10K. Those who had not shipped yet when the chargeback’s were filed were used a full refund.

As you can see above, Mr. Hargrave has indicated to the BBB that he is catching up on orders and cancellations and that most people who had previously filed a complaint with our office should now either have their product or their refund...unless you had already chosen to dispute the fees with your credit card company and in that case he says you would likely have a credit to your credit card that your bank was able to secure for you.
Prior to Mr. Hargrave's response, we did hear back from approximately 10 customers (out of approximately 40 complaints) who have verified that they received their product or refund after we had already attempted to contact the company on their behalf. We are hopeful that the same has taken place with your order.

Sawdustguy · 09-30-2009, 04:28 PM

They have quite a bit of bad press out on the net. I am quite surprised that people don't research a little about the company they are buying from.

**WortMonger** · 09-30-2009, 05:57 PM

Wow, and they still haven't shut him down... 10 out of 40.... I guess 25% is good enough huh?

chumprock · 09-30-2009, 06:12 PM

Stir plates? What a f-ing liar...

He'll keep getting business though, he's often listed at the top of google searches when looking for homebrew keg equipment.

dontman · 09-30-2009, 07:28 PM

Quote:

Originally Posted by WortMonger

Wow, and they still haven't shut him down... 10 out of 40.... I guess 25% is good enough huh?

Does the BBB have any kind of real power? I thought they only served as a consumer advocacy group.

I did find that story kind of frustrating though as I was thinking the same thing. 10 out of 40 as satisfactory results?!? I'm reading that and thinking 40 complaints should have this guy up on criminal fraud charges.

Seriously, this guy is making money by taking orders and hoping that you don't get a forced refund from your cc. That is consumer fraud by even the most lenient definition.

And in at least 1.5 years (based on the start of this thread) he is succeeding in perpetuating the fraud onto new dupees all the time.

It is time this was taken to the state's Attorney General office. They are charged with prosecuting fraud of this nature.

**WortMonger** · 09-30-2009, 08:03 PM

I meant "they" as everyone in general. They are only an advocacy group, but they do have power of persuasion if the state bothered to listen to their recommendations based on complaints. I have a feeling it will take the state getting pissed that it keeps coming up to do anything about him. He will probably just do enough to keep them off his back, and as for the BBB... he obviously doesn't care what they think. They have no teeth unless the state asks them, or if individuals ask them before buying from this guy. That is all they can do. I have a feeling this forum is doing him a great bit of damage, and it will only be a matter of time before his business becomes a coslty burden. Having 10K removed from your account swamps a lot of smaller businesses. His new product focus is something we happily show how to make here for almost free. Stir plates anyone?

**masonsjax** · 09-30-2009, 08:14 PM

Anyone that has a complaint against this fraudster should file a complaint at both:
Internet Crime Complaint Center (IC3)
www.ic3.gov

and

Alabama State Attorney General http://www.ago.state.al.us

The more people that complain, the more likely something will be done to stop him. Also, be sure to file complaints with your own State AG office as well.