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Old 06-16-2008, 01:21 AM   #11
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Oh, how I wish I would have seen this post before ordering from kegkits. I ordered on June 4th. Thinking that a week and a half would be plenty of time as I wanted to have my kegerator completely setup by this weekend. Got my credit card charged on the 7th and still no products on around $250 in merchandise. Can't get any responses from any of the emails I send them. Just plain bad service. I could stand if they gave you an email or response that said they are waiting on something but this is ridiculous.
I got a hold of Tom on Friday afternoon the 13th, after two weeks of full voice mail boxes and dodging emails. Supposedly, my order was to go out on Saturday the 14th, fifteen days after I ordered because they were waiting for regulator bodies that "should be delivered from the supplier today."

I've yet to receive a shipment notification or any return emails from Kegkits as of June 15th. I ordered on the 30th of May.
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Old 06-16-2008, 10:24 AM   #12
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I finally got in touch with Tom on Sunday morning through email. Gave me the same response, waiting on items that should be coming in on wednesday. Should ship Thursday.

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Old 06-16-2008, 03:25 PM   #13
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you may also be able to find Tom at: thargrav@hiwaay.net

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Old 06-16-2008, 04:09 PM   #14
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you may also be able to find Tom at: thargrav@hiwaay.net
Yup, that's the email I used. No response. sales@kegkits.com as well.
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Old 06-16-2008, 10:55 PM   #15
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Evenings after normal business hours are sometimes good too. If he has shipments to do you can catch him then.

From my limited experience with Tom I wouldn't peg him as someone that would run off with your money. I think sometimes he just gets stuck with more orders than he has inventory to cover. Combine that with it being, at least in my mind, a part time business and you can see how it causes issues. He is likely plagued with minimal leverage to put on suppliers and minimal time to mess with them.

All of this my opinion only.

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Old 06-17-2008, 02:31 AM   #16
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If not, go to Adventures in Homebrewing in Dearborn. He helped me get set up for a keg.
I have to agree. Adventures in Homebrewing is a great store. The owner is very nice and very reliable! If you havnt visited his site yet, you all should check it out.
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Old 06-17-2008, 08:43 PM   #17
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Ordered May 16. After numerous calls/emails (emails were never responded to), finally delivered June 6.
1 item missing. Emails still not being responded to and I still don't have my missing item. Time to start up the daily calls again.

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Old 06-20-2008, 09:29 PM   #18
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Just bumping my own thread, because I'm like that.

Previously was told that my order would go out June 14th because they had to wait on items from the supplier.

Riiight.....

Items apparently never shipped on the 14th because I called back today (June 20th) and when I asked what the status was on my order I was told that "uhh that went out earlier in the week." When I asked about a tracking number I was told "uhh we sent that priority mail" and that "it should be delivered today or tomorrow."

I'm just praying that IF the package was actually shipped this time, that all the parts ordered are actually IN the box shipped. I can't imagine trying to fix a botched shipment at this point.

Unbelievable. Twenty days later I'm still waiting.

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Old 06-20-2008, 09:36 PM   #19
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Too bad you guys are having so many issues, I had the easiest transaction with them. I had a question which was answered the same day. I placed an order and it was shipped shortly after. I didn't have any problems. I thought I had found a place with great prices and good service, but now I am nervous to return or recommend others to order from there.

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Old 06-20-2008, 09:40 PM   #20
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Not to add fuel to the fire, but I ordered quite a few kegging parts from Tom a while back. I received my order in a reasonable amount of time, but I had ordered a couple of o-ring kits for kegs and did not receive the small o-rings for the dip tubes. It took several emails and phone calls to finally get through to Tom and when I did, he said he'd have to look into it and find out why they weren't shipped. I thought, why not just ship them instead of first trying to find out why they weren't. A few days later I got a message that his son had packed those orders and they were out of the small o-rings so he just went ahead and shipped the order without them! In the end, I did get the o-rings, but it was a bit frustrating and delayed my kegging a batch because I needed the o-rings to rebuild a keg. It seems like Tom is trying, but it's pretty obvious this isn't his main priority.

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