Spike Brewing 12.5 Conical Fermenter Giveaway - Enter Now!

Home Brew Forums > Home Brewing Beer > General Beer Discussion > A Problem at the LHBS

Reply
 
LinkBack Thread Tools
Old 01-01-2010, 07:24 PM   #1
Ravenhead
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2008
Location: Colorado Springs
Posts: 79
Liked 1 Times on 1 Posts

Default A Problem at the LHBS

Soooo... I brewed beer on Wednesday, as I posted in another thread about a good experience, this is a thread about a bad experience in the same brew session. I just got a little scale to measure hops in an attempt to be more accurate and more consistent. I had rushed to the LHBS that morning to get the ingredients for this brew because I had people coming over to be introduced to AG brewing techniques, so I was in a hurry.

After mashing, sparging, and starting the boil I went to measure out the first hops addition. Well here's where it gets sad... I had bought 2oz. of Northern Brewer, which at the brew shop the sales guy had told me was actually North Down because "It's practically the same stuff." I was in a hurry so I didn't respond to that bit of subterfuge but when I was weighing out the first addition, 1.5oz. of the above hops, it turned out that neither of the 1oz. bags of pellets actually weighed 1oz. They weighed out at .67oz. and .68oz.

So now not only had they misrepresented the hops but they had sold me 2 x 2/3 of an oz. for full price. I didn't even have enoough hops for the hops addition they had been purchased for! Now I have been going to this LHBS for a while now and 2yrs ago they opened they're own brewery. The service has gone down in quality since then. If they are out of something they don't really care... I mean it's one thing not to have Saaz but not to have Notti or S-04... that's just plain ridiculous!

In a shopping session a few months ago I was getting ready to make pale with Maris Otter. I got half way into weighing out ingredients and the bin of Marris ran out. I asked for more and was told they were out and I would have to use American 2 row. I wanted Marris, I didn't want to substitute.

I guess what I am looking for here is a little guidance. I have helped brew at thier brewery. I consider the owner a friend but I am getting tired of being disappointed when I go to get ingredients. Recently I have been going up to Denver and shopping at one of the brew shops, a shop which has a brewery attached to it (a hint to those that live in the region). They seem able to keep it together.

Any thoughts?

Oh by the way. Happy New Year to all the HBTers' and their family!

Todd

__________________
Ravenhead is offline
 
Reply With Quote Quick reply to this message
Old 01-01-2010, 07:28 PM   #2
Baldy_Beer_Brewery
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2007
Location: Behind You
Posts: 997
Liked 10 Times on 8 Posts
Likes Given: 11

Default

Quote:
Originally Posted by Ravenhead View Post
Any thoughts?
Perhaps your scale or the lhbs's scale is off. Check your sale against a known good weight to find out.
__________________
Baldy_Beer_Brewery is offline
 
Reply With Quote Quick reply to this message
Old 01-01-2010, 07:33 PM   #3
northernlad
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2009
Location: NW
Posts: 1,602
Liked 18 Times on 17 Posts
Likes Given: 7

Default

If you have not had this conversation with the owner, tell him your frustration. There may be an acceptable explanation, or not.
As far as the underweight hops go, I would make sure to bring that up and allow him the chance to make it right. If he doesn't jump at the chance, ask him to make it right. If he does not, take your business elsewhere and tell him why.
Give him the chance to fix it.

__________________
northernlad is offline
 
Reply With Quote Quick reply to this message
Old 01-01-2010, 07:35 PM   #4
ChshreCat
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
ChshreCat's Avatar
Recipes 
 
Join Date: Aug 2008
Location: Camano Island, Washington
Posts: 11,258
Liked 457 Times on 363 Posts
Likes Given: 17

Default

Since the amounts of both bags are so almost exactly off by the same amount, I'm guessing a scale problem rather than an intentional act. Sounds almost like someone forgot to tare the scale after putting on the container they measured the hops in.

__________________

"Science + beer = good!"
-Adam Savage

ChshreCat is offline
 
Reply With Quote Quick reply to this message
Old 01-02-2010, 02:29 PM   #5
davefleck
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2007
Location: Edgewater CO
Posts: 623
Liked 24 Times on 18 Posts
Likes Given: 2

Default

Tell the owner face to face. Call ahead to find a time. More then likely he/she has no idea the lack of attention that is translating into a bad customer experience. If he/she is worth your business you will be thanked for your past biz and for voicing your concern. If not... it's a drive but the new Stomp Them Grapes has both great service and is well stocked. It's also right off I-70 so easy access.

__________________
davefleck is offline
 
Reply With Quote Quick reply to this message
Old 01-02-2010, 03:18 PM   #6
Airborneguy
Adjunct of the Law
HBT_LIFETIMESUPPORTER.png
Feedback Score: 1 reviews
 
Airborneguy's Avatar
Recipes 
 
Join Date: Sep 2009
Location: Isle of Staten
Posts: 10,856
Liked 838 Times on 621 Posts
Likes Given: 1105

Default

My friend in Colorado Springs had this same problem with the shop (I knew which one you meant as soon as you said they opened a brewery). He hasn't been back since. He started using Rebelbrewer and swears by them. I'll actually be brewing in the Springs with him on tuesday, can't wait!

__________________
Airborneguy is offline
 
Reply With Quote Quick reply to this message
Old 01-02-2010, 04:09 PM   #7
Willy Boner
Feedback Score: 0 reviews
Recipes 
 
Join Date: May 2007
Location: Drain OR
Posts: 529
Liked 4 Times on 4 Posts

Default

A nickel weighs 5 grams if you want to check your scales. A memory of my dope smoking days.

__________________
In pursuit of my next one!
Willy Boner is offline
 
Reply With Quote Quick reply to this message
Old 01-02-2010, 04:17 PM   #8
david_42
Feedback Score: 0 reviews
 
david_42's Avatar
Recipes 
 
Join Date: Oct 2005
Location: Willamina & Oak Grove, Oregon, USA
Posts: 25,651
Liked 133 Times on 126 Posts

Default

A newly minted nickel is 5.000 gms, per the spec.

__________________

Remember one unassailable statistic, as explained by the late, great George Carlin: "Just think of how stupid the average person is, and then realize half of them are even stupider!"

"I would like to die on Mars, just not on impact." Elon Musk

david_42 is offline
 
Reply With Quote Quick reply to this message
Old 01-02-2010, 07:16 PM   #9
jjones17
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2009
Location: Nanaimo, BC, Canada
Posts: 617
Liked 7 Times on 7 Posts
Likes Given: 3

Default

Quote:
Originally Posted by Ravenhead View Post
Soooo... I brewed beer on Wednesday, as I posted in another thread about a good experience, this is a thread about a bad experience in the same brew session. I just got a little scale to measure hops in an attempt to be more accurate and more consistent. I had rushed to the LHBS that morning to get the ingredients for this brew because I had people coming over to be introduced to AG brewing techniques, so I was in a hurry.

After mashing, sparging, and starting the boil I went to measure out the first hops addition. Well here's where it gets sad... I had bought 2oz. of Northern Brewer, which at the brew shop the sales guy had told me was actually North Down because "It's practically the same stuff." I was in a hurry so I didn't respond to that bit of subterfuge but when I was weighing out the first addition, 1.5oz. of the above hops, it turned out that neither of the 1oz. bags of pellets actually weighed 1oz. They weighed out at .67oz. and .68oz.

So now not only had they misrepresented the hops but they had sold me 2 x 2/3 of an oz. for full price. I didn't even have enoough hops for the hops addition they had been purchased for! Now I have been going to this LHBS for a while now and 2yrs ago they opened they're own brewery. The service has gone down in quality since then. If they are out of something they don't really care... I mean it's one thing not to have Saaz but not to have Notti or S-04... that's just plain ridiculous!

In a shopping session a few months ago I was getting ready to make pale with Maris Otter. I got half way into weighing out ingredients and the bin of Marris ran out. I asked for more and was told they were out and I would have to use American 2 row. I wanted Marris, I didn't want to substitute.

I guess what I am looking for here is a little guidance. I have helped brew at thier brewery. I consider the owner a friend but I am getting tired of being disappointed when I go to get ingredients. Recently I have been going up to Denver and shopping at one of the brew shops, a shop which has a brewery attached to it (a hint to those that live in the region). They seem able to keep it together.

Any thoughts?

Oh by the way. Happy New Year to all the HBTers' and their family!

Todd
Yeah, the scale could be off... but at the same time, it sounds like it has gone downhill. Try living where I do, where the closest thing to a LHBS:

- Does not carry ANY hops
- Carry's only Cooper ale yeast
- Does not carry ANY grains... NONE
- Only has light DME, and only has 1.5 KG in stock at one time.
- Will not do bulk orders at ANY discount
- Thinks using hops makes beer 'stronger', and has only put them in the primary before filtering into a secondary.

I did one of those "Festa Brew" kits at this place, and out of curiosity I wanted to see how many bottles I got (understand, I am the complete opposite of an anal customer... I am pretty much the most easy going bloke in person you will ever meet). The guy says something along the lines of "The last guy who was so picky to count all his bottles I told to go somewhere else next time".

This is the typical backwoods crap I deal with in my area. I have to order from the US for a decent price on hops, even AFTER shipping! The only local place I can get my grains from is a small brewery (bless their hearts), but god forbid if they ever go under/move I willl have to order my grains in the mail also.

I feel your pain, I really do. It almost sounds like a swell place compared to my choices, though

Oh well! I love brewing beer, thats for sure!
__________________
jjones17 is offline
 
Reply With Quote Quick reply to this message
Old 01-02-2010, 07:47 PM   #10
krkelly
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2009
Location: Ontario
Posts: 35
Default

Quote:
Originally Posted by jjones17 View Post
Try living where I do, where the closest thing to a LHBS:

- Does not carry ANY hops
- Carry's only Cooper ale yeast
- Does not carry ANY grains... NONE
- Only has light DME, and only has 1.5 KG in stock at one time.
- Will not do bulk orders at ANY discount
- Thinks using hops makes beer 'stronger', and has only put them in the primary before filtering into a secondary.
That sounds awful. Have you tried online suppliers like this one?
__________________
noobus perpetuus
krkelly is offline
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
I'm done with the LHBS tarheels General Chit Chat 19 07-25-2009 12:12 PM
Rower with a brewing problem or brewer with a rowing problem ajrows Introductions 2 05-30-2008 05:05 PM
Problem with LHBS recipe. Anyone have this kinda stuff happen? Anthony_Lopez Recipes/Ingredients 12 03-18-2008 02:53 PM
$16.25 at my LHBS... Jeffro All Grain & Partial Mash Brewing 11 03-08-2008 12:40 PM