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Ravenhead 01-01-2010 07:24 PM

A Problem at the LHBS
 
Soooo... I brewed beer on Wednesday, as I posted in another thread about a good experience, this is a thread about a bad experience in the same brew session. I just got a little scale to measure hops in an attempt to be more accurate and more consistent. I had rushed to the LHBS that morning to get the ingredients for this brew because I had people coming over to be introduced to AG brewing techniques, so I was in a hurry.

After mashing, sparging, and starting the boil I went to measure out the first hops addition. Well here's where it gets sad... I had bought 2oz. of Northern Brewer, which at the brew shop the sales guy had told me was actually North Down because "It's practically the same stuff." I was in a hurry so I didn't respond to that bit of subterfuge but when I was weighing out the first addition, 1.5oz. of the above hops, it turned out that neither of the 1oz. bags of pellets actually weighed 1oz. They weighed out at .67oz. and .68oz.

So now not only had they misrepresented the hops but they had sold me 2 x 2/3 of an oz. for full price. I didn't even have enoough hops for the hops addition they had been purchased for! Now I have been going to this LHBS for a while now and 2yrs ago they opened they're own brewery. The service has gone down in quality since then. If they are out of something they don't really care... I mean it's one thing not to have Saaz but not to have Notti or S-04... that's just plain ridiculous!

In a shopping session a few months ago I was getting ready to make pale with Maris Otter. I got half way into weighing out ingredients and the bin of Marris ran out. I asked for more and was told they were out and I would have to use American 2 row. I wanted Marris, I didn't want to substitute.

I guess what I am looking for here is a little guidance. I have helped brew at thier brewery. I consider the owner a friend but I am getting tired of being disappointed when I go to get ingredients. Recently I have been going up to Denver and shopping at one of the brew shops, a shop which has a brewery attached to it (a hint to those that live in the region). They seem able to keep it together.

Any thoughts?

Oh by the way. Happy New Year to all the HBTers' and their family!

Todd

Baldy_Beer_Brewery 01-01-2010 07:28 PM

Quote:

Originally Posted by Ravenhead (Post 1777963)
Any thoughts?

Perhaps your scale or the lhbs's scale is off. Check your sale against a known good weight to find out.

northernlad 01-01-2010 07:33 PM

If you have not had this conversation with the owner, tell him your frustration. There may be an acceptable explanation, or not.
As far as the underweight hops go, I would make sure to bring that up and allow him the chance to make it right. If he doesn't jump at the chance, ask him to make it right. If he does not, take your business elsewhere and tell him why.
Give him the chance to fix it.

ChshreCat 01-01-2010 07:35 PM

Since the amounts of both bags are so almost exactly off by the same amount, I'm guessing a scale problem rather than an intentional act. Sounds almost like someone forgot to tare the scale after putting on the container they measured the hops in.

davefleck 01-02-2010 02:29 PM

Tell the owner face to face. Call ahead to find a time. More then likely he/she has no idea the lack of attention that is translating into a bad customer experience. If he/she is worth your business you will be thanked for your past biz and for voicing your concern. If not... it's a drive but the new Stomp Them Grapes has both great service and is well stocked. It's also right off I-70 so easy access.

Airborneguy 01-02-2010 03:18 PM

My friend in Colorado Springs had this same problem with the shop (I knew which one you meant as soon as you said they opened a brewery). He hasn't been back since. He started using Rebelbrewer and swears by them. I'll actually be brewing in the Springs with him on tuesday, can't wait!

Willy Boner 01-02-2010 04:09 PM

A nickel weighs 5 grams if you want to check your scales. A memory of my dope smoking days.:D:drunk::mug:

david_42 01-02-2010 04:17 PM

A newly minted nickel is 5.000 gms, per the spec.

jjones17 01-02-2010 07:16 PM

Quote:

Originally Posted by Ravenhead (Post 1777963)
Soooo... I brewed beer on Wednesday, as I posted in another thread about a good experience, this is a thread about a bad experience in the same brew session. I just got a little scale to measure hops in an attempt to be more accurate and more consistent. I had rushed to the LHBS that morning to get the ingredients for this brew because I had people coming over to be introduced to AG brewing techniques, so I was in a hurry.

After mashing, sparging, and starting the boil I went to measure out the first hops addition. Well here's where it gets sad... I had bought 2oz. of Northern Brewer, which at the brew shop the sales guy had told me was actually North Down because "It's practically the same stuff." I was in a hurry so I didn't respond to that bit of subterfuge but when I was weighing out the first addition, 1.5oz. of the above hops, it turned out that neither of the 1oz. bags of pellets actually weighed 1oz. They weighed out at .67oz. and .68oz.

So now not only had they misrepresented the hops but they had sold me 2 x 2/3 of an oz. for full price. I didn't even have enoough hops for the hops addition they had been purchased for! Now I have been going to this LHBS for a while now and 2yrs ago they opened they're own brewery. The service has gone down in quality since then. If they are out of something they don't really care... I mean it's one thing not to have Saaz but not to have Notti or S-04... that's just plain ridiculous!

In a shopping session a few months ago I was getting ready to make pale with Maris Otter. I got half way into weighing out ingredients and the bin of Marris ran out. I asked for more and was told they were out and I would have to use American 2 row. I wanted Marris, I didn't want to substitute.

I guess what I am looking for here is a little guidance. I have helped brew at thier brewery. I consider the owner a friend but I am getting tired of being disappointed when I go to get ingredients. Recently I have been going up to Denver and shopping at one of the brew shops, a shop which has a brewery attached to it (a hint to those that live in the region). They seem able to keep it together.

Any thoughts?

Oh by the way. Happy New Year to all the HBTers' and their family!

Todd

Yeah, the scale could be off... but at the same time, it sounds like it has gone downhill. Try living where I do, where the closest thing to a LHBS:

- Does not carry ANY hops
- Carry's only Cooper ale yeast
- Does not carry ANY grains... NONE
- Only has light DME, and only has 1.5 KG in stock at one time.
- Will not do bulk orders at ANY discount
- Thinks using hops makes beer 'stronger', and has only put them in the primary before filtering into a secondary.

I did one of those "Festa Brew" kits at this place, and out of curiosity I wanted to see how many bottles I got (understand, I am the complete opposite of an anal customer... I am pretty much the most easy going bloke in person you will ever meet). The guy says something along the lines of "The last guy who was so picky to count all his bottles I told to go somewhere else next time".

This is the typical backwoods crap I deal with in my area. I have to order from the US for a decent price on hops, even AFTER shipping! The only local place I can get my grains from is a small brewery (bless their hearts), but god forbid if they ever go under/move I willl have to order my grains in the mail also.

I feel your pain, I really do. It almost sounds like a swell place compared to my choices, though :(

Oh well! I love brewing beer, thats for sure! :rockin:

krkelly 01-02-2010 07:47 PM

Quote:

Originally Posted by jjones17 (Post 1779561)
Try living where I do, where the closest thing to a LHBS:

- Does not carry ANY hops
- Carry's only Cooper ale yeast
- Does not carry ANY grains... NONE
- Only has light DME, and only has 1.5 KG in stock at one time.
- Will not do bulk orders at ANY discount
- Thinks using hops makes beer 'stronger', and has only put them in the primary before filtering into a secondary.

That sounds awful. Have you tried online suppliers like this one?


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