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Old 12-06-2012, 03:38 PM   #11
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I would have to pay for the shipping back to NB so not worth it. Bottom line, I get items price adjusted all the time when something goes on sale. In fact I just had a bookshelf price adjusted at Target. It is really about the fact that I would have spent way more at NB with the 20$ gift card and the excellent customer service would have continued my business with them. As it stands now it will be taking my business elsewhere. Over the long run NB will lose much more $$ from me than the meager $20 gift card for a purchase which I had known was going to offered on special I would have waited a week for to order. It's all about keeping the customer happy and keeping their business isn't it?
It's all about being a successful business. They shouldn't dump money to you when you aren't entitled to it. That's a pretty poor business model, really. Companies say, "the customer is always right," but if you've ever worked in retail, you know that isn't remotely true. In your case, it isn't true. Just a simple example.
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Old 12-06-2012, 03:44 PM   #12
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I bought a Blichmann floor burner in 2010; I want my $20 gift card.

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Old 12-06-2012, 03:47 PM   #13
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Eh, not to be harsh about it, but if you're one of those customers that expects retro-active discounts, I'm guessing you're high-maintenance (especially since you say you do this all the time). Companies in general do whatever they can to get and keep good customers who like the company's products and services at the prices they offer. I'm guessing they're not really going to lose all that much profit from you.

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Old 12-06-2012, 03:49 PM   #14
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You've given me an idea. I'm gonna call the gov't in January and see if they'll honor 2012 rates.

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Old 12-06-2012, 03:50 PM   #15
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Originally Posted by BigRedHopHead View Post
I would have to pay for the shipping back to NB so not worth it. Bottom line, I get items price adjusted all the time when something goes on sale. In fact I just had a bookshelf price adjusted at Target. It is really about the fact that I would have spent way more at NB with the 20$ gift card and the excellent customer service would have continued my business with them. As it stands now it will be taking my business elsewhere. Over the long run NB will lose much more $$ from me than the meager $20 gift card for a purchase which I had known was going to offered on special I would have waited a week for to order. It's all about keeping the customer happy and keeping their business isn't it?
This is extremely lame!!!!
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Old 12-06-2012, 03:56 PM   #16
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I think it all depends on what the policies are of the company. I know a lot of companies have a policy that if you bring in a receipt that shows you purchased a product at a higher price, and then it went on sale, then they will refund the different between your purchase price and the new sale price.

This is more of an offered service, not a required service.

I do agree with you, that it is frustrating, but I don't think I would let it deter me from using them for future business.

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Old 12-06-2012, 04:27 PM   #17
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Wow. So you asked, they said no and what...you immediately post this? Take a great vendor that supports this site and blast them for not giving you something you were not entitled to in the firest place. You sir, are awesome! Your mother must be so proud.

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Old 12-06-2012, 04:39 PM   #18
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High maintence customer that NB does not need. I never once had an issue with their products or service. I understand your frustration with the unit going on sale shortly after you bought it, but bite the bullet and enjoy your burner. I think the post needs to be deleted.

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Old 12-06-2012, 04:43 PM   #19
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Default OP almost correct

I just read 2 pages of posts blasting the OP. What he describes is VERY common. Most retailers will honor and adjust a sales price for retroactive purchases. In fact one online retailer I buy from automatically sends "store credit" adjustments.

Why? Each new customer has a real and measurable cost. In most industries it is actually quite high...$200 - $300. For this reason the most important marketing is done to keep proven/existing customers happy. This is particularly true when the customer is a proven buyer of profitable or high end products.

A $20 credit to keep a customer happy is a wise marketing expense.

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Old 12-06-2012, 04:53 PM   #20
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Quote:
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A $20 credit to keep a customer happy is a wise marketing expense.
Most would agree with your analysis. But that's NB's call, not the OPs. What is under the OPs control is his response.
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