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-   -   Not a happy customer!! (http://www.homebrewtalk.com/f14/not-happy-customer-372336/)

BigRedHopHead 12-06-2012 03:00 PM

Not a happy customer!!
 
This morning I see that Northern Brewer is offering 20$ gift cards if you buy a Blichman floor burner during a 24 hour sale. Well I just ordered a Blichman floor burner from them 7 days ago. I called them and asked them to honor me with the 20$ gift card, and was declined. They said it was too long ago to honor. Really?! A week is too long?
I then asked the customer service guy what if I order another one today and return the one I bought last week (which has shipped but hasn't arrived yet) I would still get the gift card then right? Of course he said yes, and I said then why not save us all the trouble and just honor the 20$ gift card? Was told they still can't do that.
I am very disappointed with Northen Brewer! Last time I make any purchases from this company.

Cromwell 12-06-2012 03:07 PM

Well... really, I think you have to look at a bigger picture here. All companies, ever, only offer incentives (like sales or $20 gift cards) in order to increase sales. Giving you $20 isn't going to increase their sales, it's only going to cost them $20. Ideally, any company would prefer to make such an offer only visible to people who haven't yet purchased from them, and might. This is actually what Facebook is all about - selectively targeting customers for advertising.

The bottom line is, if you want the cheapest price you have to play the game. If everyone got the cheapest price, the cheapest price would have to be higher, or companies would lose money. Sales incentives don't work if it doesn't make you buy more stuff. Grocery stores could just mark down their products for everyone, but they make you use the coupons, because some people won't. If you're going to swear off Northern Brewer because they act like every other company in the world, then you might find you quickly have no one to buy from.

kh54s10 12-06-2012 03:11 PM

Really? All major retailers have sales. If you buy it today and it goes on sale tomorrow... Oh well.

That is your problem not theirs.

I do as much shopping as I can at establishments that consistently have the lowest prices.

pohldogg 12-06-2012 03:19 PM

What if the situation was reversed and you bought the burner 7 days before the price went up. If NB called you up and said "it's only been a week would you mind sending us an extra $20?" woud you?

Your complaint is childish. Just enjoy the fact that you have an excellent burner in route.

JordanThomas 12-06-2012 03:23 PM

You didn't buy when their offer was valid. Why do you expect to receive the promotional gift card?

I understand how frustrating it is for something to go on sale after you've purchased it, but you aren't entitled to the gift card, so why act as though you are?

Homercidal 12-06-2012 03:27 PM

Why not send yours back and take the $20 card that you earned when you bought a new burner during the actual sale period? They already said they would do that for you...

pellis007 12-06-2012 03:28 PM

Too bad you're going to stop using them for something that's not their fault. Seems kinda silly IMHO. But, there are always alternatives. To each his own. I like phldogg's analogy. It's right on.

Cpt_Kirks 12-06-2012 03:35 PM

Quote:

Originally Posted by BigRedHopHead (Post 4655289)
This morning I see that Northern Brewer is offering 20$ gift cards if you buy a Blichman floor burner during a 24 hour sale. Well I just ordered a Blichman floor burner from them 7 days ago. I called them and asked them to honor me with the 20$ gift card, and was declined. They said it was too long ago to honor. Really?! A week is too long?
I then asked the customer service guy what if I order another one today and return the one I bought last week (which has shipped but hasn't arrived yet) I would still get the gift card then right? Of course he said yes, and I said then why not save us all the trouble and just honor the 20$ gift card? Was told they still can't do that.
I am very disappointed with Northen Brewer! Last time I make any purchases from this company.


Boo Hoo.

Do you show in in January demanding stores honor Black Friday deals too?

:rolleyes:

BigRedHopHead 12-06-2012 03:35 PM

I would have to pay for the shipping back to NB so not worth it. Bottom line, I get items price adjusted all the time when something goes on sale. In fact I just had a bookshelf price adjusted at Target. It is really about the fact that I would have spent way more at NB with the 20$ gift card and the excellent customer service would have continued my business with them. As it stands now it will be taking my business elsewhere. Over the long run NB will lose much more $$ from me than the meager $20 gift card for a purchase which I had known was going to offered on special I would have waited a week for to order. It's all about keeping the customer happy and keeping their business isn't it?

JordanThomas 12-06-2012 03:36 PM

Quote:

Originally Posted by Homercidal (Post 4655401)
Why not send yours back and take the $20 card that you earned when you bought a new burner during the actual sale period? They already said they would do that for you...

He would have to cover return shipping costs because his reason for returning wasn't defective merchandise. Shipping an item that size insured would probably be about $20.


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