Kegconnection Complete Starter Kit and More Giveaway!


Home Brew Forums > Home Brewing Beer > General Beer Discussion > northern brewer

Reply
 
LinkBack Thread Tools
Old 11-02-2011, 08:05 PM   #1
twanger1994
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2007
Location: New Jersey
Posts: 123
Liked 1 Times on 1 Posts

Default northern brewer

Ordered some hops from NB. They sent 3oz. of the wrong kind. Not a big deal. I like to keep a supply so I had what I needed for the brew.

Sent them a friendly email to let them know, they immediately responded and sent me the the correct hops. got to keep the wrong ones too..


THNX NB!!!!!

__________________
twanger1994 is offline
 
Reply With Quote Quick reply to this message
Old 11-02-2011, 09:09 PM   #2
birvine
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2010
Location: Cochrane, Ontario, CANADA
Posts: 1,512
Liked 10 Times on 10 Posts
Likes Given: 4

Default

Sounds like great customer service.

__________________
Manager & Head Brewer
Swan Lane Brewery
birvine is offline
 
Reply With Quote Quick reply to this message
Old 11-02-2011, 09:22 PM   #3
makomachine
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2011
Location: Tuttle, OK
Posts: 981
Liked 18 Times on 16 Posts
Likes Given: 3

Default

NB is tops for customer service! Never once left a transaction unsatisfied.

__________________
Kegged: Waldo Lake Amber, Notty as Helles, Vanilla Porter, Sweet Stout (nitro), NB Surly Furious Clone, Petite Saison D'ete, Le Seigle Belge Saison, BM Cream of 3 Crops, Edworts Apfelwein
Bottled: Nada!
In Process: Braggot
Upcoming Brews: Surley Furious Clone, Uintah Wyld
makomachine is offline
 
Reply With Quote Quick reply to this message
Old 11-02-2011, 09:22 PM   #4
alaskana
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2010
Location: Anchorage, Alaska
Posts: 43
Liked 2 Times on 2 Posts
Likes Given: 8

Default

While you're on the topic of great HBS customer service I thought I would recount a great experience I had recently. A few weeks ago I ordered a dual body C02 regulator from Austin Homebrew Supply. After a week or two I discovered that the regulator had a leak (or at least that is what I thought after much spraying/leak testing).

I emailed them to see if I could exchange it for a new one and within a few hours received an email response stating that upon getting my exchange request they immediately (as in same day) sent out a new replacement with free shipping (To Anchorage, Alaska no less!). They also included a prepaid UPS sticker so that I could just stick the old one in the box and send it back free of charge. There was also NO restocking fee. Note that when I ordered the initial regulator, shipping was about 45 bucks due to it being mailed to a non-contiguous state. So for them to go the extra mile and foot the bill for the replacement/return shipping AND send me the replacement regulator without any hassle simply blew me away. By the way, the replacement regulator works excellent.

I will most certainly be doing business with Austin Homebrew Supply in the future. Highly recommended!

__________________

Last edited by alaskana; 11-02-2011 at 09:36 PM.
alaskana is offline
 
Reply With Quote Quick reply to this message
Old 11-02-2011, 10:44 PM   #5
subliminalurge
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2006
Location: Moline, IL
Posts: 472
Liked 9 Times on 9 Posts

Default

Been brewing for many years, and as such I've dealt with most of the online suppliers out there. Here is my list that I keep going back to with 100% confidence:

1. Midwest Supplies
2. Austin
3. Hmm... There is no three, everyone else, as great as they may be, has let me down at least once....

That's not to say that the others are "bad", just that they've had some issues from time to time. Maybe slow shipping, slow response to customer service inquiries, or whatever.

The two I listed have always gone above and beyond to take care of a customer, even when the customer was a jackass like me who was clearly in the wrong. No argument, no hassle, just a quick "no problem, we'll send that right out"...

There are plenty of others who are "good", but the two I listed are absolutely top notch.

__________________
subliminalurge is offline
 
Reply With Quote Quick reply to this message
Old 11-02-2011, 11:28 PM   #6
malador
Feedback Score: 0 reviews
Recipes 
 
Join Date: Apr 2010
Location: Oregon
Posts: 165
Liked 6 Times on 6 Posts
Likes Given: 6

Default

Quote:
Originally Posted by twanger1994 View Post
Ordered some hops from NB. They sent 3oz. of the wrong kind. Not a big deal. I like to keep a supply so I had what I needed for the brew.

Sent them a friendly email to let them know, they immediately responded and sent me the the correct hops. got to keep the wrong ones too..


THNX NB!!!!!
once they sent me pilsner malt instead of wheat. One phone call and no hassle, the wheat was on the way.
__________________
malador is offline
 
Reply With Quote Quick reply to this message
Old 12-17-2013, 11:56 PM   #7
ledhead72486
HBT_SUPPORTER.png
Feedback Score: 17 reviews
 
ledhead72486's Avatar
Recipes 
 
Join Date: Mar 2013
Location: Chicago, IL
Posts: 388
Liked 81 Times on 50 Posts
Likes Given: 66

Default

They have done the same for me with yeast.

__________________
ledhead72486 is offline
 
Reply With Quote Quick reply to this message
Old 12-18-2013, 07:56 AM   #8
Brewmex41
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2013
Location: Vancouver, Wa
Posts: 816
Liked 94 Times on 71 Posts
Likes Given: 29

Default

Maybe they should just send the right stuff the first time. Hahahaha

__________________
Brewmex41 is offline
 
Reply With Quote Quick reply to this message
Old 12-18-2013, 08:14 AM   #9
Billy-Klubb
Capt. Floccin' Awesome
HBT_SUPPORTER.png
Feedback Score: 5 reviews
 
Billy-Klubb's Avatar
Recipes 
 
Join Date: Nov 2012
Location: Windom, MN
Posts: 5,626
Liked 2051 Times on 1359 Posts
Likes Given: 4106

Default

Quote:
Originally Posted by Brewmex41 View Post
Maybe they should just send the right stuff the first time. Hahahaha
but then how would you get free stuff?
__________________

There is a difference between pride and arrogance. Which do you hold in your heart?

Quote:
Originally Posted by andycr View Post
If it's worth doing, it's worth overdoing...
Billy-Klubb is offline
 
Reply With Quote Quick reply to this message
Old 12-18-2013, 09:07 AM   #10
craigger64
Feedback Score: 0 reviews
Recipes 
 
Join Date: Apr 2011
Location: Bangor, Pennsylvania
Posts: 155
Liked 39 Times on 18 Posts
Likes Given: 68

Default

Did you get a free Brewing TV pint glass for your trouble? I recently received the wrong hops from NB and when they sent me the correct hops they included a free pint glass. NICE!

__________________
craigger64 is offline
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
12.3 AA on Northern Brewer! Ralelen General Beer Discussion 7 07-04-2011 06:02 PM
Northern Brewer Breck09 General Beer Discussion 4 04-09-2011 12:28 PM
Northern Brewer JasonToews General Beer Discussion 9 10-24-2010 08:46 AM
Northern Brewer Kass_Brauhaus General Beer Discussion 18 10-02-2009 05:01 PM
Thanks Northern Brewer Bytor1100 General Beer Discussion 2 04-03-2008 04:50 PM