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Old 10-26-2009, 08:25 PM   #141
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Interesting read. I'll just say that I avoid of lot of this headache by buying full sacks of grain, full poundage of hops, and do most of my equipment purchasing through Mcmaster.com. Every online HBS should just hire the Mcmaster supply chain gurus to implement their systems.



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Old 10-26-2009, 09:53 PM   #142
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Quote:
Originally Posted by BrewGuy View Post
Well good for you.. but anyway too stay on post topic more Beer has been great to me..
Yes, morebeer was great to me when I've ordered, too. There was an issue (can't remember what it was) the last time, and it was resolved to my satisfaction. I don't know if it's morebeer or not now (my memory sucks) but there is an online homebrew store that sent me an email giving me a credit on a future order because of an issue I had. I'm pretty sure it is B3, now that I think about it. I'll have to dig up that email!

I order online often, because there aren't any LHBS within 150 miles of me. I order most often from austinhomebrew.com and now brewmasterswarehouse.com. I just ordered from midwest, though, because they had a false bottom I needed. I often go to AHS and Brewmaster's Warehouse first, because I have always received good customer service, plus I "know" the owners from here.

I think it's good that we can talk about our experiences, both positive and negative. I also think it's important for us to do what we can to resolve issues before posting it on the internet, and that was done here.

I think it's important that we also talk about GOOD customer experiences. So many times, we forget to do that!
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Old 10-26-2009, 10:05 PM   #143
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I have ordered from them a few times and never had an issue. The only complaint I have is they are almost always out of their SS QD's and valves (noone carried their SS QD's). My whole system implements these. I have a few more to buy but again they are out.

I've called there and have always been treated respectfully. Not trying to be a dick but I don't know what you are referring to in regards to terrible customer service.

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