Cold_Steel

Recipes 

No way @!@@ I order some parts for my huge brew for this weekend. when the package showed up this week. They werent there!!! So I called them. The guys name was Kyle. OH wait, first thing im east coast so I left a message at like 6 in morning west coast time. they never called me back. Then I called 3 times and waited over 30 mins on hold and no one ever picked up. Finally on my ride home i get a hold of Kyle. OH my man Kyle. Kyle let me know that he didnt think that was poor customer service. What ever I am so angry right now I am shaking.
They are too big and under staffed bottom line!!! I will never ever be treated like that again. EVER!!

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Quote:
Originally Posted by jpc
Doesn't blowing on it when its soft cause it to get hard? It's been a while, but I think that's how it used to work...

GoldMiner

Recipes 

Did you get the parts?

Still brewing this weekend?

HOOTER

Recipes 

I've never ordered from them, mainly because of poor selection. Thanks for sharing your experience. I've heard more bad than good about them so I doubt I'll ever order anything from them. There's plenty of good on-line suppliers out there anyway.

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Primary:
Secondary:
Bottled: Lots of stuff
On tap: Hefeweizen, Centennial Blonde
Up next: Quality Beverages

HBRunner

Recipes 

Were they actually delivered at your house? Who did they use? I would call them and ask about it.....UPS or FEDEX or whoever........

If you have a tracking # they should be able to tell what driver delivered the package......

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Chad


Primary: Rogue Dead Guy clone, Sweetwater 420 clone
Secondary: Empty
Bottled: I don't bottle
Next up: IPA and something, and american ale maybe

Kegged:Chocolate Oatmeal Stoute

weirdboy

Recipes 

My impression from the OP is that he got the package, but it was missing stuff.

The Pol

Recipes 

That is my impression as well. Sorry to hear about your experience.

Baja_Brewer

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Dude that sucks. If you're East Coast and not in GA, order from Brewmaster's warehouse. You want good customer service? Ed will be there for you 110% of the time.

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Courage les garçons, et patience, vos femmes vont finir par apprécier la bière !

KayaBrew

Recipes 

Two words for you:

Brewmaster's Warehouse.

End of discussion.

Ed defines customer service.

Dalarast

Recipes 

This should be a sub-forum topic in its on. Basically bad vendor experiences to make aware of bad vendors on ebay, brew sites, etc. Could help alot of people before they make mistakes. But also working in retail I know that bad customer service can not represent the entire company; but sometime just a single bad apple. Making the company aware of this individual or whoever made the mistake to make the OP originally suffer (perhaps the shipping department).

I'm glad I have a well stocked LHBS and have not had to deal with online sources yet.

Cold_Steel

Recipes 

Thats the worst part. They ran out of the parts and didnt let me know and sent the package without it. So I waited and now I dont have the parts.
I cant brew this weekend. I have 80 gallons with no way to put o2 into it.

__________________
Quote:
Originally Posted by jpc
Doesn't blowing on it when its soft cause it to get hard? It's been a while, but I think that's how it used to work...