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-   -   More Beer Customer Service (http://www.homebrewtalk.com/f14/more-beer-customer-service-30919/)

Reverend JC 06-01-2007 04:35 PM

More Beer Customer Service
 
I ordered some rhizomes from more beer and received 4 stick looking things with no buds or any root structure. seriously looked like large tooth picks. I called them and they said no problem they will grow.

They didnt, but some giant healthy looking cascade rhizoms a friend gave me did.

So as i was looking through their site yesterday and say they had more rhizoms i thought perhaps i should buy a few more. Then i thought hey, the other ones i got from them didnt grow even one inch. So i sent them an email detailing the situation and received a prompt reply about how they do not give refunds or credit on rhizomes as it is up to me to make them grow but since mine arrived and looked like toothpicks they would be more than happy to replace them.:)

I even told them the intent of the email was not to get anything for free but to let them know about the product the hop farms are sending out to their customers.

Right there, an excellent example of customer service at its finest!

highly recommend B3

the_bird 06-01-2007 04:37 PM

Good to hear. I'm shocked that they still have rhyzomes for sale, though; most other places seemed to be out of stock months ago.

Vermicous 06-01-2007 11:02 PM

I've had several nightmare shipments from them; things missing, broken, or the wrong type. But every time, one call fixed the problem with no cost to me.

DeathBrewer 06-01-2007 11:17 PM

i go there and get drunk sometimes so i know why they screw up orders :D but they're good folk

Bobby_M 06-02-2007 03:00 AM

My experiences with them says they suck. The orders are never right, mixed up item, broken, short. I mean, I wouldn't want be known as the store that fixes things after they consistently screw up. Get it right the first time at least 90% of the time. Nothing like waiting up to a week for the replacement items.

the_bird 06-02-2007 03:09 AM

I really don't think I'd buy rhizomes this late in the season; weren't they probably cut months ago?

Ryanh1801 06-02-2007 03:23 AM

They have been great with my orders and very good customer service.

Bobby_M 06-02-2007 04:23 AM

I guess it only takes two bad orders to send a new customer walking. They've easily lost $500 of my money for not getting it right twice in a row.

Cheesefood 06-02-2007 04:42 AM

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Yuri_Rage 06-02-2007 08:05 AM

I think their concept of customer service is a little skewed.

They won't ship an entire order worth several hundred dollars if a single small item is backordered. That's garbage. They often make mistakes with orders and ship things like dead rhizomes. That's poor customer service if you ask me!

However, if you call them, they are usually very courteous and quick to correct mistakes. They'll even send the bulk of a big order that is on hold for a backordered item if you call and specifically ask. But...if their customer service was good in the first place, I wouldn't have to make any phone calls to make corrections.

As a result, I avoid More Beer if I can.


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