Last week to Enter the Spike Brewing 20 Gallon Sight Glass Kettle Giveaway!



Home Brew Forums > Home Brewing Beer > General Beer Discussion > Midwest = Winning
Reply
 
LinkBack Thread Tools
Old 10-13-2011, 09:43 PM   #1
BeerChef17
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2011
Location: Havre de Grace, MD
Posts: 170
Default Midwest = Winning

So Midwest missed an item in my order I received last week. I received my replacement item today and was pleasantly surprised! Not only did I get my missing 3# DME but an extra 3# DME on top (don't need the extra 3# but im sure I'll find a use ). The extra DME was nice but the icing on the cake was a hand written apology note - now that's customer service! Needless to say Midwest just won my next order

__________________

Primary #1: Empty
Primary #2: Empty

Secondary: Empty

Bottled: Bonanza Weizen, Coffee Stout, Flying Dog IPA Clone, Momma K's Kream Ale

Next up: Smokey the Bear Honey Porter

Planning: Godzilla IIPA (Citrillo IIPA)

BeerChef17 is offline
 
Reply With Quote Quick reply to this message
Old 10-13-2011, 09:45 PM   #2
Ace_Club
Legendary Influential Brewer
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
Ace_Club's Avatar
Recipes 
 
Join Date: Sep 2008
Location: Chicago, IL
Posts: 37,445
Liked 1648 Times on 1560 Posts
Likes Given: 52818

Default

Quote:
Originally Posted by BeerChef17 View Post
So Midwest missed an item in my order I received last week. I received my replacement item today and was pleasantly surprised! Not only did I get my missing 3# DME but an extra 3# DME on top (don't need the extra 3# but im sure I'll find a use ). The extra DME was nice but the icing on the cake was a hand written apology note - now that's customer service! Needless to say Midwest just won my next order
While this is a great story, this sort of information should be posted in the Vendor Review section for this particular vendor. That way it can serve as a repository for positive and negative experiences without requiring people to search all over the forum.
__________________
Arguing on the internet is like running in the Special Olympics, even if you win you're still retarded.
Ace_Club is offline
 
Reply With Quote Quick reply to this message
Old 10-13-2011, 09:48 PM   #3
BeerChef17
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2011
Location: Havre de Grace, MD
Posts: 170
Default

good call...i dont tend to think things through when I'm super psyched. nothing beats bottling a beer and a package full of goodies from the FedEx driver

__________________

Primary #1: Empty
Primary #2: Empty

Secondary: Empty

Bottled: Bonanza Weizen, Coffee Stout, Flying Dog IPA Clone, Momma K's Kream Ale

Next up: Smokey the Bear Honey Porter

Planning: Godzilla IIPA (Citrillo IIPA)

BeerChef17 is offline
 
Reply With Quote Quick reply to this message
Old 10-13-2011, 09:54 PM   #4
rycov
Feedback Score: 0 reviews
Recipes 
 
Join Date: Feb 2010
Location: conway SC., South Carolina
Posts: 1,923
Liked 23 Times on 23 Posts
Likes Given: 6

Default

i use them too. they have always been great. i really need to go give them good feed back.

__________________
Quote:
Originally Posted by mrk00k View Post
I'm getting ingredients in the mail today, and I can't even taste my beer yet. What should I do?
Quote:
Originally Posted by jsweet View Post
I would make a yeast starter, and pitch it into your mailbox.
rycov is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2011, 03:06 AM   #5
BBKing
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2009
Location: Canton, IL
Posts: 1,157
Liked 52 Times on 52 Posts
Likes Given: 12

Default

I love MWS, however I wish they offered some sort of shipping deal. Maybe they're working on it.

__________________
Black Sheep Brewery
Untamed and unapologetic
BBKing is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2011, 11:56 AM   #6
rico567
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
rico567's Avatar
Recipes 
 
Join Date: Apr 2008
Location: Central IL
Posts: 3,019
Liked 84 Times on 79 Posts
Likes Given: 21

Default

Quote:
Originally Posted by BBKing View Post
I love MWS, however I wish they offered some sort of shipping deal. Maybe they're working on it.
I don't look at just "shipping" deals, I look at the overall bottom line. The "flat rate" shipping deals can be deceptive; depends on what you order.
__________________

“Malt does more than Milton can / To justify God’s ways to man”

-A. E. Housman (1859–1936). A Shropshire Lad , 1896.

rico567 is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2011, 12:01 PM   #7
shafferpilot
HBT_LIFETIMESUPPORTER.png
Feedback Score: 0 reviews
 
shafferpilot's Avatar
Recipes 
 
Join Date: Sep 2007
Location: Cincinnati OH
Posts: 1,639
Liked 20 Times on 19 Posts
Likes Given: 6

Default

Hmmm. I had a botched order last week too, that I'm happy to say is being remedied quickly and very much so to my satisfaction... I hope the "new guy" over there is learning his lessons

__________________

A great man knows that he knows NOTHING

shafferpilot is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2011, 01:31 PM   #8
BigTerp
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2011
Location: Falling Waters, West Virginia
Posts: 341
Liked 11 Times on 3 Posts
Likes Given: 3

Default

When I ordered my first equipment kit from Midwest they left out my stick on thermometor. I sent a short email and had 2 at my doorstep within the week. Have placed plenty of orders since and have no complaints for Midwest. I typically order from AHS since I place orders with my buddy and AHS offers free shipping over $100.

__________________
BigTerp is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2011, 01:48 PM   #9
Apendecto
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jul 2009
Location: Rockwood, MI
Posts: 458
Liked 9 Times on 6 Posts
Likes Given: 19

Default

I had a pack of busted Notty from them and a few days later I had 6 to replace it.

__________________
Apendecto is offline
 
Reply With Quote Quick reply to this message
Old 10-14-2011, 04:15 PM   #10
FatherJack
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2010
Posts: 505
Liked 14 Times on 7 Posts

Default

Shipping is the killer. I recently quoted some brew gear on various sites and it bumped the shipping up to like $100 if I remember correctly.

I look at bottom line for everything, but when it comes down to it, if I'm going to pay a considerable amount on shipping, I would rather get more brew stuff (or wheat and rye berries, or books, or whatever) than spend the money on shipping.

__________________

Primary: Beer
Bottled: Beer
Future Brews: Beer

FatherJack is offline
 
Reply With Quote Quick reply to this message
Reply



Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
Winning tsacquitne General Beer Discussion 3 06-21-2011 02:22 PM
Interview with The Beer Chicks at Winning-Homebrew.com Mob_Barley General Beer Discussion 0 12-05-2010 07:36 AM
A Winning Combination: Beer and ... olllllo General Beer Discussion 19 03-15-2008 12:37 AM
Winning BJCP competitions EdWort General Beer Discussion 6 08-15-2007 05:28 AM
Winning favor with the future in-laws Brewpastor General Beer Discussion 5 07-13-2006 12:28 AM



Newest Threads

LATEST SPONSOR DEALS