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Old 10-13-2011, 08:43 PM   #1
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Default Midwest = Winning

So Midwest missed an item in my order I received last week. I received my replacement item today and was pleasantly surprised! Not only did I get my missing 3# DME but an extra 3# DME on top (don't need the extra 3# but im sure I'll find a use ). The extra DME was nice but the icing on the cake was a hand written apology note - now that's customer service! Needless to say Midwest just won my next order

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Old 10-13-2011, 08:45 PM   #2
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So Midwest missed an item in my order I received last week. I received my replacement item today and was pleasantly surprised! Not only did I get my missing 3# DME but an extra 3# DME on top (don't need the extra 3# but im sure I'll find a use ). The extra DME was nice but the icing on the cake was a hand written apology note - now that's customer service! Needless to say Midwest just won my next order
While this is a great story, this sort of information should be posted in the Vendor Review section for this particular vendor. That way it can serve as a repository for positive and negative experiences without requiring people to search all over the forum.
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Old 10-13-2011, 08:48 PM   #3
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good call...i dont tend to think things through when I'm super psyched. nothing beats bottling a beer and a package full of goodies from the FedEx driver

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Old 10-13-2011, 08:54 PM   #4
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i use them too. they have always been great. i really need to go give them good feed back.

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Old 10-14-2011, 02:06 AM   #5
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I love MWS, however I wish they offered some sort of shipping deal. Maybe they're working on it.

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Old 10-14-2011, 10:56 AM   #6
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I love MWS, however I wish they offered some sort of shipping deal. Maybe they're working on it.
I don't look at just "shipping" deals, I look at the overall bottom line. The "flat rate" shipping deals can be deceptive; depends on what you order.
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Old 10-14-2011, 11:01 AM   #7
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Hmmm. I had a botched order last week too, that I'm happy to say is being remedied quickly and very much so to my satisfaction... I hope the "new guy" over there is learning his lessons

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Old 10-14-2011, 12:31 PM   #8
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When I ordered my first equipment kit from Midwest they left out my stick on thermometor. I sent a short email and had 2 at my doorstep within the week. Have placed plenty of orders since and have no complaints for Midwest. I typically order from AHS since I place orders with my buddy and AHS offers free shipping over $100.

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Old 10-14-2011, 12:48 PM   #9
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I had a pack of busted Notty from them and a few days later I had 6 to replace it.

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Old 10-14-2011, 03:15 PM   #10
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Shipping is the killer. I recently quoted some brew gear on various sites and it bumped the shipping up to like $100 if I remember correctly.

I look at bottom line for everything, but when it comes down to it, if I'm going to pay a considerable amount on shipping, I would rather get more brew stuff (or wheat and rye berries, or books, or whatever) than spend the money on shipping.

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