I drove a couple of hours up to Minneapolis yesterday and visited their store for only the second time. I picked up a Black Dog Ale kit and a Raspberry Wheat kit.
When I got home today I was looking through the kits and reading the directions when I noticed that in the Raspberry Wheat kit they had accidentally put in a cherry flavored extract instead of raspberry. I called the store and they said to keep the cherry flavor and they would send out a raspberry flavor bottle free of charge.
I know that this was a mistake and it's only around $5, but I'm really impressed with how they handled this. Each time I've been in their store I haven't been overwhelmed by the help, but there is definitely always someone there asking if you need anything or are finding everything alright. They are extremely helpful.
If any of you have never had the opportunity to visit Midwest and find yourselves in the Minneapolis area, be sure to stop in.
And no, they did not pay me to post this. Though I wouldn't complain if they did.