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-   -   Listen up Online suppliers (http://www.homebrewtalk.com/f14/listen-up-online-suppliers-44898/)

Sherpa FE 11-14-2007 11:13 PM

Listen up Online suppliers
If you expect to get my business, I would recommend answering PM's.
I know you are busy, and have a lot of work to do. I also know that your time is worth a lot more than answering some noob's questions. I know that certain things come up that take priority over other things. I know that you just dont have enough time to answer everyone. 2 weeks is a little long though without hearing a thing.
HOWEVER, if you are too busy, and overworked to answer some questions, then I will be forced to shop and spend about $1000.00, to start this wonderful hobby, at a different online source.

The family relatives that also brew, and anyone else, will also be notified of this, and will recieve a recommendation of where, and where NOT to buy.

I retract the above underlined statement, it is harsh, and unjust. I apologize.

I know this statement will make some people unhappy, and oh well. I am venting my opinion, and stand by it.

By the way, your prices were not that great anyways.
Rant over.

the_bird 11-14-2007 11:14 PM

If you have a question that requires immediate attention, pick up the phone and call them. Pretty sure that every online supplier of note's got an 800#.

Alamo_Beer 11-14-2007 11:16 PM

if it's a general brewing question...why not post here?

Sherpa FE 11-14-2007 11:16 PM

Kinda hard to do overseas, in my particular case, I do not have that kind of access.(to call)

The questions were directed at thier products.

Brewpastor 11-14-2007 11:16 PM

Who are you ranting at and why are your choosing this as the venue for a rant to online supplier? Why not contact them directly? I don't get it, unless you are the owner of a LHBS and think this will stop us from doing cyber business.

JeepGuy 11-14-2007 11:19 PM

Maybe I'm just out of the loop here. Who frequents this board that runs an online home brew supply shop?

RoaringBrewer 11-14-2007 11:19 PM

All the online suppliers that I've worked with have been great about answering their telephone and/or replying to email within the day.

I've dealt with: Midwestsupplies, Austin Homebrew, and Northern Brewer.

In fact, I emailed Northern Brewer yesterday about their Kewler Kitz bulkheads and I had a response in less than an hour; followed up with additional question - again answered in less than an hour.

It's possible your private message got lost - did you send it more than once? Maybe they don't check PM, but check their email, and answer their phones.

Plus, if you are going to bash, I'd definitely throw the name out there so at least they can defend theirself. You are doing nothing positive in any manner by making a post of that nature. If your concern is valid (doubtful?), then we wouldn't even know which vendor you are talking about in order to avoid them...

Take Papazians advice and RDWHAHB or whatever the hell that anagram is...

the_bird 11-14-2007 11:20 PM

The only online supply that I'm aware of who posts here has been very open about answering questions, even those buried within threads.

Sherpa FE 11-14-2007 11:29 PM

Perhaps this should be moved to drunken ramblings, although I am not drunk.
Alcohol is not allowed in this country.

No I am not trying to hurt the online business market in any way. Infact, I prefer it to local business. (I know I am going to get flamed for that one)

I did not want to mention the place by name, and will not.

Brewpastor 11-14-2007 11:32 PM

Did they give you a copy of "the Blue Flame" when you arrived? Make a little hooch for medical purposes?

Take care of yourself...

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