I just bought a wort chiller from Learn to Brew. I received it and it looks absolutely horrible. It is just about black with a lot of scratches and such. It has a lot of green oxidation spots on it and to boot on the welded faucet hookup has a huge bead of solder on the seal so it wont seal up..... I have literally called them 20 times over 5 days and sent 10 emails..... They still have yet to respond on this issue. Here is what they say on their site for customer service ,
"We look forward to helping you meet the challenges and make the most of your brewing and wine making experiences. If you ever have a question about brewing, feel free to drop us a line anytime.......We guarantee first-class customer service.
Learn To Brew is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact Learn To Brew. We will respond to or acknowledge your inquiry within one business day.
Obviously they don't practice what they preach...any suggestions? anyone else had issues with them?
thanks in advance