Kegconnection Complete Starter Kit and More Giveaway!


Home Brew Forums > Home Brewing Beer > General Beer Discussion > Learn to Brew Horrible Customer Service

Reply
 
LinkBack Thread Tools
Old 12-04-2012, 06:20 PM   #1
oasisbliss
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
oasisbliss's Avatar
Recipes 
 
Join Date: Jul 2012
Location: Salt Lake City, Utah
Posts: 221
Liked 1 Times on 1 Posts

Default Learn to Brew Horrible Customer Service

I just bought a wort chiller from Learn to Brew. I received it and it looks absolutely horrible. It is just about black with a lot of scratches and such. It has a lot of green oxidation spots on it and to boot on the welded faucet hookup has a huge bead of solder on the seal so it wont seal up..... I have literally called them 20 times over 5 days and sent 10 emails..... They still have yet to respond on this issue. Here is what they say on their site for customer service ,

"We look forward to helping you meet the challenges and make the most of your brewing and wine making experiences. If you ever have a question about brewing, feel free to drop us a line anytime.......We guarantee first-class customer service.
Learn To Brew is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact Learn To Brew. We will respond to or acknowledge your inquiry within one business day.

Obviously they don't practice what they preach...any suggestions? anyone else had issues with them?

thanks in advance

__________________
oasisbliss is offline
 
Reply With Quote Quick reply to this message
Old 12-04-2012, 09:40 PM   #2
Toga
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2010
Location: Michigan
Posts: 778
Liked 40 Times on 35 Posts
Likes Given: 4

Default

They certainly do not answer their phone. I called their number to see if I could get trough with no luck. If you paid via credit card call your card company. They may offer some type of protection for items that are defective or bunk web purchases.

__________________
Toga is offline
 
Reply With Quote Quick reply to this message
Old 12-04-2012, 09:50 PM   #3
fluidmechanics
Feedback Score: 0 reviews
Recipes 
 
Join Date: Feb 2012
Posts: 147
Liked 6 Times on 6 Posts

Default

Posting here hits them where it counts, right in the wallet. Bad reviews from other home brewers will drive some business away. Keep posting on here until they contact you back. I have no history with this company but with most until they see a hit in their business they won't change.

__________________
fluidmechanics is offline
 
Reply With Quote Quick reply to this message
Old 12-04-2012, 10:34 PM   #4
maxamuus
Feedback Score: 0 reviews
Recipes 
 
Join Date: Apr 2010
Location: Utah
Posts: 860
Liked 55 Times on 46 Posts
Likes Given: 34

Default

Quote:
Originally Posted by Toga View Post
If you paid via credit card call your card company. They may offer some type of protection for items that are defective or bunk web purchases.
I agree with call your credit card company and dispute the charge. Explain the item is not as described and further more defective. Explain their guarantee and your efforts to resolve this with them. More the likely the credit card company will meet the same cold shoulder and your money will be returned to you.

PS add your experience to their FB page. That tends to get some owners attenion real quick https://www.facebook.com/#!/learntobrew?fref=ts
__________________
maxamuus is offline
 
Reply With Quote Quick reply to this message
Old 12-05-2012, 12:19 AM   #5
oasisbliss
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
oasisbliss's Avatar
Recipes 
 
Join Date: Jul 2012
Location: Salt Lake City, Utah
Posts: 221
Liked 1 Times on 1 Posts

Default

Good idea thanks!! I am so frustrated trying to do my first all grain on sat now I don't have the wort chiller I paid top dollar for.

__________________
oasisbliss is offline
 
Reply With Quote Quick reply to this message
Old 12-05-2012, 12:22 AM   #6
estricklin
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
estricklin's Avatar
Recipes 
 
Join Date: Apr 2012
Location: Oppelo, Arkansas
Posts: 922
Liked 101 Times on 80 Posts
Likes Given: 92

Default

Your certainly have a right to be frustrated. It's one thing to recieve a defective item, but it's WAY WORSE to have poor customer service that won't take care of the problem.

__________________
estricklin is offline
 
Reply With Quote Quick reply to this message
Old 12-05-2012, 12:26 AM   #7
oasisbliss
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
oasisbliss's Avatar
Recipes 
 
Join Date: Jul 2012
Location: Salt Lake City, Utah
Posts: 221
Liked 1 Times on 1 Posts

Default

Totally agreed. You just don't expect this from an lhbs most are so awesome !!

__________________
oasisbliss is offline
 
Reply With Quote Quick reply to this message
Old 12-05-2012, 06:25 PM   #8
oasisbliss
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
oasisbliss's Avatar
Recipes 
 
Join Date: Jul 2012
Location: Salt Lake City, Utah
Posts: 221
Liked 1 Times on 1 Posts

Default

Called again today 5 times no answer ! Time to take action. Wish I was spending this time making beer ! arrrggghhhhhh

__________________
oasisbliss is offline
 
Reply With Quote Quick reply to this message
Old 12-05-2012, 06:30 PM   #9
cheezydemon3
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
cheezydemon3's Avatar
Recipes 
 
Join Date: Nov 2009
Location: louisville
Posts: 12,803
Liked 1570 Times on 1189 Posts
Likes Given: 2817

Default

8 lbs pale suck hole
1.5 lbs crystal "I don't give a crap"
1 lb flaked Lies

1 oz douchebag stuck uppedness (for bitterness)

Dry hop with 2 oz Personal phone call infront of customers


Mash the specialty..............wait, what?

I thought we were "Learning to brew bad customer service"?

This recipe is a Home Depot clone and is SPOT on.

__________________

"Thanks but when should I put employees in? This is my first time trying to add a flavor like this to a beer so I'm kinda clueless...."

-EMPLOYEE FLAVORED BEER........

(my new hero....) pbohanna

cheezydemon3 is offline
 
Reply With Quote Quick reply to this message
Old 12-05-2012, 06:42 PM   #10
509inc
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2010
Location: OKC
Posts: 1,245
Liked 51 Times on 46 Posts
Likes Given: 222

Default

This doesn't sound like them at all. They were my LHBS for several years before I moved to MN and I have nothing but great things to say about them. Actually I have several great stories about these guys.

__________________

My HomeBrew and Craft Beer Blog:
http://the509inc.blogspot.com/

509inc is offline
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
Niko Brew Hops = Great Customer Service! smath Recipes/Ingredients 0 12-01-2012 03:30 PM
AHB Customer Service 509inc General Chit Chat 2 07-22-2010 01:53 AM