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-   -   Learn to Brew Horrible Customer Service (http://www.homebrewtalk.com/f14/learn-brew-horrible-customer-service-371921/)

oasisbliss 12-04-2012 06:20 PM

Learn to Brew Horrible Customer Service
 
I just bought a wort chiller from Learn to Brew. I received it and it looks absolutely horrible. It is just about black with a lot of scratches and such. It has a lot of green oxidation spots on it and to boot on the welded faucet hookup has a huge bead of solder on the seal so it wont seal up..... I have literally called them 20 times over 5 days and sent 10 emails..... They still have yet to respond on this issue. Here is what they say on their site for customer service ,

"We look forward to helping you meet the challenges and make the most of your brewing and wine making experiences. If you ever have a question about brewing, feel free to drop us a line anytime.......We guarantee first-class customer service.
Learn To Brew is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact Learn To Brew. We will respond to or acknowledge your inquiry within one business day.

Obviously they don't practice what they preach...any suggestions? anyone else had issues with them?

thanks in advance

Toga 12-04-2012 09:40 PM

They certainly do not answer their phone. I called their number to see if I could get trough with no luck. If you paid via credit card call your card company. They may offer some type of protection for items that are defective or bunk web purchases.

fluidmechanics 12-04-2012 09:50 PM

Posting here hits them where it counts, right in the wallet. Bad reviews from other home brewers will drive some business away. Keep posting on here until they contact you back. I have no history with this company but with most until they see a hit in their business they won't change.

maxamuus 12-04-2012 10:34 PM

Quote:

Originally Posted by Toga (Post 4649486)
If you paid via credit card call your card company. They may offer some type of protection for items that are defective or bunk web purchases.

I agree with call your credit card company and dispute the charge. Explain the item is not as described and further more defective. Explain their guarantee and your efforts to resolve this with them. More the likely the credit card company will meet the same cold shoulder and your money will be returned to you.

PS add your experience to their FB page. That tends to get some owners attenion real quick https://www.facebook.com/#!/learntobrew?fref=ts

oasisbliss 12-05-2012 12:19 AM

Good idea thanks!! I am so frustrated trying to do my first all grain on sat now I don't have the wort chiller I paid top dollar for.

estricklin 12-05-2012 12:22 AM

Your certainly have a right to be frustrated. It's one thing to recieve a defective item, but it's WAY WORSE to have poor customer service that won't take care of the problem.

oasisbliss 12-05-2012 12:26 AM

Totally agreed. You just don't expect this from an lhbs most are so awesome !!

oasisbliss 12-05-2012 06:25 PM

Called again today 5 times no answer ! Time to take action. Wish I was spending this time making beer ! arrrggghhhhhh

cheezydemon3 12-05-2012 06:30 PM

8 lbs pale suck hole
1.5 lbs crystal "I don't give a crap"
1 lb flaked Lies

1 oz douchebag stuck uppedness (for bitterness)

Dry hop with 2 oz Personal phone call infront of customers


Mash the specialty..............wait, what?

I thought we were "Learning to brew bad customer service"?

This recipe is a Home Depot clone and is SPOT on.

509inc 12-05-2012 06:42 PM

This doesn't sound like them at all. They were my LHBS for several years before I moved to MN and I have nothing but great things to say about them. Actually I have several great stories about these guys.


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