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Old 07-13-2011, 04:16 AM   #21
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Posted this in another thread:

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Originally Posted by Thefirebuilds
6/23 and was immediately charged as expected.

6/30 I emailed through the site for a shipping update (still has not been responded to as of 7/7)

7/1 I called for a status and was hung up on after a 12 minute on hold while the the person who took my call had some pleasant personal conversations with other customers coming through the door that I could hear. I called back and was told there was some item that couldn't be fulfilled that was supposed to be in Monday but my order would ship Saturday (7/2) or Tuesday (7/5).

7/7, my original request for a tracking number is still unanaswered and I still have yet to receive any information regarding shipping. So far 14 days and no information about shipping.

Manager called me to apologize Monday and said it would go out today. Received tracking number last night.
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Old 07-13-2011, 10:06 AM   #22
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sometimes it helps in these situations to let the vendor know that while not illegal it is usually against their agreements with the credit card companies to bill before being ready to ship. There are exceptions such as when it is fully noted that an item can take up to xx amount of time to ship. Here is info from a consumer site on credit card info:

Can mail-order merchants charge my card before they ship?
According to Janet Hug of Visa USA, "a merchant is not permitted to bill ahead of time" except in case of a deposit or down payment that the customer agrees to.

MasterCard said in a letter that a merchant can charge you before shipment only if s/he tells you and you agree to "the terms and conditions of the sale."

American Express said the merchant can charge your card as soon as you give your account number; but if you receive the bill before the merchandise, call Amex customer service and you don't have to pay while they investigate. (return to Index)

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Old 07-13-2011, 10:40 AM   #23
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Quote:
Originally Posted by Mknox4354

They are a vendor on this website and are reputable
It really doesn't matter. A comapny is only good as it most recent sale. To make customers happy they need to provide consistent service. If there is going to be a problem with an order, just let us know. Give use accurate answers. I never go by what the company used to be. Also make sure to read all recent reviews. Some people are never satisfied.
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Old 07-13-2011, 11:08 AM   #24
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Quote:
Originally Posted by kapbrew13

It really doesn't matter. A comapny is only good as it most recent sale. To make customers happy they need to provide consistent service. If there is going to be a problem with an order, just let us know. Give use accurate answers. I never go by what the company used to be. Also make sure to read all recent reviews. Some people are never satisfied.
Yea I did read recent reviews and all I guess I chose a bad time to order.
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Old 07-13-2011, 01:56 PM   #25
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Quote:
Originally Posted by Mknox4354

Yea I did read recent reviews and all I guess I chose a bad time to order.
Happens sometimes but the retailer at minimum should keep you informed.
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Old 07-13-2011, 06:17 PM   #26
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Quote:
Originally Posted by kapbrew13

Happens sometimes but the retailer at minimum should keep you informed.
Yea I actually talked to them today. They finally told me it was the perlick 575s they are waiting on. There just going to send me some standard faucets fir now for free. I wish they just would of done something like this sooner. At least they are trying to make it right. I understand things happen with running a business. It is just all in how you handle it
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Old 07-15-2011, 12:33 AM   #27
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I recognize a few names on here. Sorry everyone on the 525ss problems we were left in the dark as well as every other vendor. If you are still seeing them for sale then possibly the seller doesn't know about the defect. Nobody called all of a sudden they were just out of stock and they just stopped coming one day without warning. Still unaware of the issue we scrambled to find competitors who had them and found out about the problem in a round about way. Then we finally got confirmation after we called the mfg. Still no resolution reached as of today so no matter who you ordered from if 525ss faucets were in the mix it was probably due to stop in production.- Jeff

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Old 07-15-2011, 02:03 AM   #28
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Any update on when the 575ss will be ready for shipment?

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Old 07-15-2011, 02:13 AM   #29
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Quote:
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Any update on when the 575ss will be ready for shipment?
Yea I'm waiting on a set of these too
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Old 07-15-2011, 02:16 AM   #30
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You might be surprised how quickly they respond when you contact the BBB. It sounds like you tried to rectify this yourself.

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