Get your HBT Growlers, Shirts and Membership before the Rush!


Home Brew Forums > Home Brewing Beer > General Beer Discussion > keg equipment taking delivery taking forever
Reply
 
LinkBack Thread Tools
Old 07-13-2011, 01:59 AM   #1
Mknox4354
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2011
Location: Laurel, Maryland
Posts: 235
Liked 2 Times on 2 Posts

Default

I just wanted to get some other people's opinions on my situation. I ordered basically everything for kegging except the fridge from a company over three weeks ago and still have not received it. I emailed the company a week after placing the order to see what was going on. They told me my drip tray was on back order. I asked them to replace it with a beer line cleaner of equal value. Never heard back. Another week goes by and nothing. I email them again in the middle of the third week. I get an email back that Friday telling me that he assures it will be sent out yesterday. Well I know it only Tuesday, but any other other time I order something online I get a shipment confirmation as soon as they do it. Just wanted to see what someone else would do in my shoes. I feel like going on a month is a little ridiculous. Nothing I ordered was custom. I was ready to keg this past weekend and now just waiting. Am I overeacting?

__________________
Mknox4354 is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 02:01 AM   #2
BA_from_GA
Feedback Score: 0 reviews
Recipes 
 
Join Date: Feb 2009
Location: Buford, GA
Posts: 462
Liked 1 Times on 1 Posts

Default

I'd personally want some clear answers or else cancel the order. When i'm spending that kinda money, i want a little customer service. I've done all my orders over the phone with kegconnection.com and they are great.

__________________

brewing lots, rather not keep it all updated here


inhbc.org

BA_from_GA is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 02:04 AM   #3
Mknox4354
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2011
Location: Laurel, Maryland
Posts: 235
Liked 2 Times on 2 Posts

Default

Quote:
Originally Posted by BA_from_GA
I'd personally want some clear answers or else cancel the order. When i'm spending that kinda money, i want a little customer service. I've done all my orders over the phone with kegconnection.com and they are great.
Yea well it was between the company I ordered from and keg connection. Guess I made the wrong choice
__________________
Mknox4354 is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 02:28 AM   #4
Mknox4354
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2011
Location: Laurel, Maryland
Posts: 235
Liked 2 Times on 2 Posts

Default

Anybody else got any input?

__________________
Mknox4354 is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 02:31 AM   #5
kapbrew13
HBT_SUPPORTER.png
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2011
Location: somerset, NJ
Posts: 1,384
Liked 41 Times on 33 Posts

Default

Just cancel your order and research a company before ordering from next time.

__________________
kapbrew13 is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 02:37 AM   #6
EdWort
HBT_LIFETIMESUPPORTER.png
Feedback Score: 0 reviews
 
EdWort's Avatar
Recipes 
 
Join Date: Jul 2006
Location: Bee Cave, Texas
Posts: 11,969
Liked 276 Times on 142 Posts
Likes Given: 7

Default

Quote:
Originally Posted by kapbrew13 View Post
Just cancel your order and research a company before ordering from next time.
Especially if it's from a store in Huntsville, Alabama. That store is notorious for late shipping and very poor customer service.

See this thread. http://www.homebrewtalk.com/f14/tom-...c3-gov-168035/

And this video. http://www.whnt.com/videobeta/?watch...a-cbc8a92a5f66
EdWort is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 02:40 AM   #7
kapbrew13
HBT_SUPPORTER.png
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2011
Location: somerset, NJ
Posts: 1,384
Liked 41 Times on 33 Posts

Default

Or just ask here what member's personal experience a store. I have had no issues with the following. Morebeer.com, midwestsupplies, northernbrewer, bargainfittings.com, cynmar, Amazon. Oh my goodness, I think I have a shopping problem. !! Help me.

__________________
kapbrew13 is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 03:06 AM   #8
foyt20
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2006
Posts: 90
Default

Cancel that.

__________________

In Box:


In Primary:
Peace Java Coffee Stout

In Bottle:
Autumn Amber Ale
Raspberry Wheat

foyt20 is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 03:06 AM   #9
Mknox4354
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2011
Location: Laurel, Maryland
Posts: 235
Liked 2 Times on 2 Posts

Default

Quote:
Originally Posted by kapbrew13
Or just ask here what member's personal experience a store. I have had no issues with the following. Morebeer.com, midwestsupplies, northernbrewer, bargainfittings.com, cynmar, Amazon. Oh my goodness, I think I have a shopping problem. !! Help me.
They are a vendor on this website and are reputable
__________________
Mknox4354 is offline
 
Reply With Quote Quick reply to this message
Old 07-13-2011, 03:16 AM   #10
Bobby_M
Vendor and Brewer
HBT_SPONSOR.png
Vendor Ads 
Feedback Score: 2 reviews
 
Bobby_M's Avatar
Recipes 
 
Join Date: Aug 2006
Location: Whitehouse Station, NJ
Posts: 22,272
Liked 1067 Times on 711 Posts
Likes Given: 28

Default

Um, were reputable. I'd CALL them and ask for a tracking number that proves it was shipped. As a vendor, know things get backed up once in a while but if I know there will be a delay of more than a couple days, I contact the customer and let them know and give them the option for a refund.

__________________
BrewHardware.com has a new website. Please check it out and let me know what you think!
New 100% Stainless Steel Heating Elements are IN!
Chugger Pumps, Pump Kits, Camlocks, Sightglasses, Clear USA made Silicone Tubing, RIMS, Electric Install Parts, etc. Did you know we are also now a full service homebrew shop selling malt, hops, yeast (Wyeast), etc?
Bobby_M is online now
 
Reply With Quote Quick reply to this message
Reply



Quick Reply
Message:
Options
Thread Tools




Newest Threads

LATEST SPONSOR DEALS