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Old 07-13-2011, 12:59 AM   #1
Mknox4354
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I just wanted to get some other people's opinions on my situation. I ordered basically everything for kegging except the fridge from a company over three weeks ago and still have not received it. I emailed the company a week after placing the order to see what was going on. They told me my drip tray was on back order. I asked them to replace it with a beer line cleaner of equal value. Never heard back. Another week goes by and nothing. I email them again in the middle of the third week. I get an email back that Friday telling me that he assures it will be sent out yesterday. Well I know it only Tuesday, but any other other time I order something online I get a shipment confirmation as soon as they do it. Just wanted to see what someone else would do in my shoes. I feel like going on a month is a little ridiculous. Nothing I ordered was custom. I was ready to keg this past weekend and now just waiting. Am I overeacting?

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Old 07-13-2011, 01:01 AM   #2
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I'd personally want some clear answers or else cancel the order. When i'm spending that kinda money, i want a little customer service. I've done all my orders over the phone with kegconnection.com and they are great.

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Old 07-13-2011, 01:04 AM   #3
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Quote:
Originally Posted by BA_from_GA
I'd personally want some clear answers or else cancel the order. When i'm spending that kinda money, i want a little customer service. I've done all my orders over the phone with kegconnection.com and they are great.
Yea well it was between the company I ordered from and keg connection. Guess I made the wrong choice
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Old 07-13-2011, 01:28 AM   #4
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Anybody else got any input?

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Old 07-13-2011, 01:31 AM   #5
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Just cancel your order and research a company before ordering from next time.

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Old 07-13-2011, 01:37 AM   #6
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Quote:
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Just cancel your order and research a company before ordering from next time.
Especially if it's from a store in Huntsville, Alabama. That store is notorious for late shipping and very poor customer service.

See this thread. http://www.homebrewtalk.com/f14/tom-...c3-gov-168035/

And this video. http://www.whnt.com/videobeta/?watch...a-cbc8a92a5f66
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Old 07-13-2011, 01:40 AM   #7
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Or just ask here what member's personal experience a store. I have had no issues with the following. Morebeer.com, midwestsupplies, northernbrewer, bargainfittings.com, cynmar, Amazon. Oh my goodness, I think I have a shopping problem. !! Help me.

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Old 07-13-2011, 02:06 AM   #8
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Cancel that.

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Old 07-13-2011, 02:06 AM   #9
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Quote:
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Or just ask here what member's personal experience a store. I have had no issues with the following. Morebeer.com, midwestsupplies, northernbrewer, bargainfittings.com, cynmar, Amazon. Oh my goodness, I think I have a shopping problem. !! Help me.
They are a vendor on this website and are reputable
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Old 07-13-2011, 02:16 AM   #10
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Um, were reputable. I'd CALL them and ask for a tracking number that proves it was shipped. As a vendor, know things get backed up once in a while but if I know there will be a delay of more than a couple days, I contact the customer and let them know and give them the option for a refund.

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