Hermish

Recipes 

I ordered some hops from hopsdirect on the 15th, and I got a confirmation email that says they will get the shipping price and then tell me the total cost. It is now almost a week later and I haven't heard anything else and haven't received any hops, but I have been billed. I sent them an email on the 18th, and have no response from that either. Has anyone used them before and had this happen, or have any advice for me.

Thanks

brewt00l

Recipes 

Neglected? perhaps....Screwed? Nah.

Have you tried calling them?

Evan!

Recipes 

Just relax. Puterbaugh seems like a family company. The same thing happened when I ordered from them. They don't send you any sort of confirmation or anything like that. Instead of sitting around wondering what to do, I called them, and the lady was very cordial and helpful. She gave me an order update and told me when I should expect the shipment to arrive.

What you're experiencing is typical for Puterbaugh. They are a barebones operation, and while I was a little worried at first, I soon realized that we've all just become accustomed to automatic receipts, etc., and computers sending us e-mails with the tracking numbers. They just happen to not do business that way. Oh well. Fact of the matter is...you'll get your hops. They're in the mail right now, I'd venture to guess. Call them up, a nice lady will probably answer the phone, and she will help you out.

No, nobody has screwed you.

__________________
MOSS HOLLOW BREWING CO.
Aristocratic Ales, Lascivious Lagers

.planned:
•Scottish 80/- •Sweet Stout •Roggenbier
.primary | bright:
98: Moss Hollow Soured '09 72: Oude Kriek 99: B-Weisse 102: Brett'd BDSA 104: Feat of Strength Helles Bock 105: Merkin Brown
.on tap | kegged:
XX: Moss Hollow Springs Sparkling Water 95: Gott Mit Uns German Pils 91b: Brown Willie's Oaked Abbey Ale 103: Merkin Stout
98: Yorkshire Special 100: Maple Porter 89: Cidre Saison 101: Steffiweizen '09 (#3)

the_bird

Recipes 

From all accounts, they probably sent you twice what you ordered, anyway

__________________
Come join Yankee Ingenuity!

"I'm kind of toasted. But I looked at my watch and it's only 6:30 so I can't stop drinking yet." - Yooper's Bob
"Brown eye finally recovered after the abuse it endured in Ptown last weekend, but it took almost a full week." - Paulie
"no, he just doesn't speak 'stupid'. i, however, am fluent...." - motobrewer

brewhead

Recipes 

the only thing i could say about hopsdirect is that shipping seems slow. otherwise i have had nothing but positive results from them. and you do get way more than what you order

__________________

zoebisch01

Recipes 

I have recieved my invoice before actually recieving the hops. They are good for it.

__________________
Event Horizon ~ A tribute to the miracle of fermentation.

Brew what you like. Do this, and you will find your inner brewer.

Hermish

Recipes 

That is why I had the question mark. It sounds like I will just have to be patient and my hops will come. And hopefully I'll get more then the 2 lbs that I ordered since quite a few people on these boards had that happen.