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tenchu_11 · 09-15-2010, 10:47 PM

Quote:

Originally Posted by swoody

How about just a simple. "I received my order and about a cup or so of the LME had leaked out of the bag. I was still able to make my brew adding a bit of some ingredients I had on hand, but figured since I have enjoyed your customer service in the past, you would want to know this". That will probably garner the best results since you say that you will continue to use them in the future...could get you a store credit or the like.

Wow you must be some kind of Hemmingway, I couldn't of summed it up any better.

Teromous · 09-15-2010, 11:00 PM

Your letter sounds a little passive as well. If it leaked so much that you had to supplement with your own DME to make up for the loss of gravity, there is a problem. I would have simply taken pictures and told them I want to return the kit. A "backup bag" doesn't mean s***. You don't need to reassure the store that you'll be shopping there again either. Give a store praise and promise when they do good things, not reassurance when they do something bad.