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Old 12-12-2009, 08:24 PM   #1
johnnybob
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Default Brewmasters Warehouse Customer Service

I felt the need to post a message about the great customer service I recently recieved from the Brewmasters Warehouse. I recieved my order from them last Saturday 12/5/09. I planned on brewing a cream ale this Saturday 12/12/09, however the flaked maize I ordered was not included with the order. I immediately E-mailed the company informing them of their error. I recieved an e-mail from Ed of the BMW the following day. He said that the missing ingredient would be at my home on the following Tuesday 12/8/09. Sure enough, when I got home from work Tuesday, there it was on my front porch. This is an example of customer service at it's best. Customer service is not dead! BMW has made a believer out of me. They'll always have my business. Let's toast Ed & Brewmasters Warehouse for knowing how to keep happy customers
John

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Old 12-12-2009, 08:27 PM   #2
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Originally Posted by johnnybob View Post
Customer service is not dead! BMW has made a believer out of me. They'll always have my business.
My sentiments exactly. I now view BMW as my LHBS (even though there is one here, it's just not near as good as BMW)
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Old 12-13-2009, 04:14 AM   #3
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Ed and BMW are great. Just received close to 100 lbs of grains from them. Ed called me personally when a few grains were out and shipped the main order before the others came in just 2 days later. Ed has gained me as a lifetime customer.

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Old 12-13-2009, 04:27 AM   #4
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i am happy to see that they are now able to sell to Georgia residents as well!

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Old 12-13-2009, 12:50 PM   #5
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I'll chime in. I think BW has received nothing buy good marks from the members on this site....and with good reason. I too have received phone calls about my order to suggest substitutes and such. Very nice people and seem to genuinely care.

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Old 12-13-2009, 01:14 PM   #6
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Default Link?

perhaps a hyperlink would be appropriate...

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Old 12-13-2009, 03:03 PM   #7
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I have to enthusiastically agree with the above comments. I ordered 32 oz of starsan, and they didn't have it, so they threw in 8 oz at no charge, and shipped the 32 oz later.

I will have to say that I wish they would use different packaging than those foam peanuts. I hate those things.

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Old 12-13-2009, 03:16 PM   #8
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perhaps a hyperlink would be appropriate...
http://www.brewmasterswarehouse.com
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Old 12-13-2009, 10:19 PM   #9
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Two weeks ago I placed an order with BrewMaster's Warehouse and later I remember that I had forgotten to add three pounds of lactose. I sent BM's an email and was assured that it was not a problem. I added the forgotten items and Ed took care of the rest. The order arrived on time, was well packaged, and every item on the order was delivered. Thanks Ed.

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