A lot of people that bitch about Blichmann's customer service are dealing with delays in their orders, which is absurd.
Why? Because they ordered from a LHBS. Blichmann is a manufacturer/distributor, they're not equipped to deal with retail concerns.
If you order, say, a DeWalt drill from Amazon, which happens to be on backorder, do you start emailing DeWalt about your order? Hell no... and yet for some reason, everybody seems to think Blichmann is fair game for that stuff.
When I order Blichmann stuff through my LHBS and I have concerns about my order... I talk to my LHBS. And it's been clear that they have been VERY good about keeping the store in the loop. Then my LHBS is able to update customers and respond adequately to concerns people might have about their orders - which only makes sense, because that's precisely their role as a retailer.
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