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Old 12-19-2008, 12:59 PM   #1
Deacon1856
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Default Best. Ingredient. Transaction. Ever. THANK YOU

I've never been shy about questioning retailers when I have had something go wrong in this crazy world of mail-order crack, so I feel compelled to give a shout out when it goes right.

Brewmasters Warehouse. BREWMASTERS WAREHOUSE. They got it right. This is maybe the first order that I have had that I didn't walk away thinking something was amiss. Here's how it went:

1. Ordered with 10% coupon Sunday night.
2. Package shipped Monday from Georgia en route to Kentucky.
3. Confusion on the part of FedEx's tracking system. Thanks to the Christmas rush my package took longer than it normally would.
4. Package arrived this morning at 7:23am CST.
5. Examined the contents, observed the best crush I have yet received. I can FEEL my efficiency creeping up.

Here are some other random observations:

- If ordering grain in fractions, they charge the proportionate price compared to the price of a pound. For instance, if you want 8oz of grain that is $1.50/lb, you are charged $0.75. I LOVE THIS. You will find this is not the case everywhere.

- Prices are very competitive. BETTER on some things, just hunt around a bit.

- Ed is a machine. I know he's got tons of customers to deal with but he took the time to return every email I sent. He answered all my questions and did his very best to be as accommodating as possible. And when I said he answered the emails...he answered them the same day. VERY TIMELY.

Anyway, I know this is a lot of verbiage to say that Brewmasters Warehouse is my new source for brew-related supplies. Thank you for doing it right Ed. Now get some pictures on that website!!



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Old 12-19-2008, 01:27 PM   #2
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All I have to say is...

WOW.

That recipe application is AWESOME! I've always used programs like that to formulate recipes, and printed out the sheet and brought it to the LHBS. Now all I have to do is press a button! The pricing was great, (really love the pro-rated malt prices) and the site was super easy to use.

I'll still patronize my LHBS, but I'll give this place a solid try. I ordered a Scottish 60/-, (my recipe in sig) with no yeast, and the total came to $26 with shipping. Not bad!



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Old 12-19-2008, 01:32 PM   #3
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Yeah...I wouldn't use it personally, but damn, that brew builder app looks like it'd be pretty awesome for people who are tired of pre-made kits but don't have promash/beersmith.

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Old 12-19-2008, 01:57 PM   #4
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I like the fact that I can enter in a recipe... tweak it, or adjust for thier hop AA... ON THIER SITE... then when I am done playing, push one button and it is ordered.

I have brewing software, and I would still use the Brew Builder to tweak my recipe, because after I do, I can instantly order it.

I have heard nothing but rave reviews about the service there, I hope he is wildly sucessful.

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Old 12-19-2008, 04:39 PM   #5
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A happy customer here as well. I ordered four liquid yeast packages and a nice big ice pack was included at no extra charge.
I don't buy much on-line, but I believe this is my new favorite.

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Old 12-19-2008, 04:46 PM   #6
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Really? Excellent... that should be standard with liquid yeast, realisitically. We need to promote the heck outta this guy.

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Old 12-19-2008, 04:55 PM   #7
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I love the recipe builder. "Buy this Brew": How cool is that?

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Old 12-19-2008, 05:09 PM   #8
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I was just surfing through the forums and I stumble across this thread of love. I am glad you guys are liking everything so well.

Quote:
Originally Posted by Evets
A happy customer here as well. I ordered four liquid yeast packages and a nice big ice pack was included at no extra charge.
I don't buy much on-line, but I believe this is my new favorite.
It was 60 degrees in Atlanta when I was packaging it, so I threw it in just to be on the safe side. (Before I owned Brewmasters Warehouse, I had received several packages of liquid yeast that were not viable from online. It sucks so I do not like to take chances.)

Deacon, I was checking FedEx this morning and I could not beleive that it arrived at 7:23 in the morning. Who delivers packages before 8am, that is just crazy. I give FedEx some credit there, even though there was a delay in getting it to you.
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Old 12-19-2008, 06:02 PM   #9
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Can't wait to visit the store (I'm in Kennesaw, GA). You hiring? Lol.

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Old 12-19-2008, 06:24 PM   #10
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Quote:
Originally Posted by TerryWendel View Post
Can't wait to visit the store (I'm in Kennesaw, GA). You hiring? Lol.
We will be looking to add more staff sometime in January.


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