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Old 02-22-2008, 12:02 PM   #1
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Default Bartender Rant

So I was dropping off a few beers for a competition at a guys house about 1/2 hour away from my house yesterday and I passed a fairly well known local brew pub/restraunt. I decide to stop in for lunch after I've delivered the beer. I walk in and there is only one other person in there, it's 11:00 am and the lunch crowd hadn't started yet.

I ask the bartender what's on tap and he says' Here's a list," hands me a menu and walks away.

OK, I can understand that, he probably gets asked that 500 times a day. OTOH, he's a bartender in a brew pub and it's not exactly busy.

So after 5 minutes (!) when he comes back I ask him "How's the Pale Ale?"

He say's, "Not bad."

I think to myself "Thanks a lot, I was expecting you to tell me it sucked." So he pours me a PA and again disappears. After 5 minutes he comes back and takes my oder for a burger and without asking pours me another PA. I tell him I didn't want another PA, I had notice that they had a Kolsch chalked on the blackboard that I hadn't noticed earlier and I wanted that.

So he kind of mumbles under his breath and pours me a Kolsch in a pint glass and walks away again. After a while he comes back with my burger and asks how the Kolsch is. I tell him it's fine but ask him why they serve a Kilsch in a pint glass? He asks "What do you mean?"

I explain that Kolsch should be served in a small glass holding about 6 ounces, called a Stang. They had the glasses there, I saw them. And dip**** says that it's too much of a pain in the ass to serve a bunch of small glasses of beer.

By this point I was pretty disgusted with this buttwad so I asked him why he worked in a brewpub since he obviously didn't give a **** about what he was serving. And he say's "Hey, I just pour it."

I finished my burger and for only the second time in my life I left without leaving a tip. I considered talking to the manager on my way out but just didn't want to waste anymore of my time. I'd heard that the restraunt was living on it's past reputation, and that this one in Framingham was no where near as good as the original one in Harvard Square.

Man, that sort of thing really pisses me off. If all you want to do is slop BMC into glasses don't get a job pouring craft beer in a brewpub. I can't stand people who take no pride in their work. How much would I love to be 25 years old and working in a brewpub? And this waste of protoplasm doesn't give a crap.

OK. End of rant. I'm better now after a good nights sleep and spewing the venom out here. Thank you.

PTN

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Old 02-22-2008, 12:07 PM   #2
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I've yet to meet a brewpub bartender (in NJ) that cares about the beer. Being anti-social is another issue though. If you're depending on tips you should be friendly and accomodating, period...

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Old 02-22-2008, 12:10 PM   #3
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Quote:
Originally Posted by paulthenurse
... And this waste of protoplasm doesn't give a crap...
Waste of protoplasm. lol

Of the brewpubs that I've been to in the Columbus, OH area it seems to be comon practice to serve all beers in the same glass.
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Old 02-22-2008, 12:41 PM   #4
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It seems most brew pubs employ people with no interest in beer to serve the beer. All the true "beer people" are employed behind the scenes to make the beer.

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Old 02-22-2008, 01:07 PM   #5
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That pretty typical of brewpubs-

I didnt know Kolsch were served in Thimbals ?I get mine from a local place in 25oz mugs

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Old 02-22-2008, 01:26 PM   #6
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I considered talking to the manager on my way out but just didn't want to waste anymore of my time
Personally I am usually against talking to management about poor employees. The guy may have been terrible, but I don't like to take it personally and I don't think that it is worth possibly getting the guy fired over something so trivial. I usually just decide not to come back. Thats not a shot at you, I am just saying
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Old 02-22-2008, 01:30 PM   #7
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Thats a shame.. I too am big on pride when doing your work. It's a shame that he is giving the pub a bad name.

Greg

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Old 02-22-2008, 01:41 PM   #8
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I really think its too much to expect a low paid service employee like a bartender to actually care about the beer he is pouring. In an ideal world, yes, he would take an interest. But the fact is most bartenders are simply working a job and their real interests are elsewhere.

I think the real fault is on the management and the brewers. They need to do a better job of training the servers so they can talk knowledgeably about the product, even if they don't have a personal interest in it. They are also the ones who should set and enforce standards about which glasses are used to serve which brews.

Still, he does sound like an antisocial jerk and I wouldn't have left a tip either.

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Old 02-22-2008, 01:49 PM   #9
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Quote:
Originally Posted by Beerthoven
I really think its too much to expect a low paid service employee like a bartender to actually care about the beer he is pouring. In an ideal world, yes, he would take an interest. But the fact is most bartenders are simply working a job and their real interests are elsewhere.

I think the real fault is on the management and the brewers. They need to do a better job of training the servers so they can talk knowledgeably about the product, even if they don't have a personal interest in it. They are also the ones who should set and enforce standards about which glasses are used to serve which brews.

Still, he does sound like an antisocial jerk and I wouldn't have left a tip either.
I agree. If the workers don't know that's one thing...if management doesn't that's another, but it's also reflected in the service and morale of the employees.

One of my peeves is bartenders who put fruit in my beer!
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Old 02-22-2008, 02:18 PM   #10
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As a former manager I can tell you that a lot of $hit happens that managers don't have a clue about. Perhaps calling out the manager to rat on the bartender in the middle of the bar isn't a good idea. But a phone call during the day (when a bar manager has time to talk) to recount your experience might be appreciated. It's hard to effect good change when you don't know where change is needed.

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