Happy HolidaySs Giveaway - Winners Re-Re-Re-Re-Drawn - 24 hours to Claim!

Get your HBT Growlers, Shirts and Membership before the Rush!


Home Brew Forums > Home Brewing Beer > General Beer Discussion > Bad & Condescending LHBS advice
Reply
 
LinkBack Thread Tools
Old 08-21-2012, 10:32 PM   #1
TyTanium
Feedback Score: 0 reviews
Recipes 
 
Join Date: Nov 2011
Posts: 3,949
Liked 549 Times on 387 Posts
Likes Given: 418

Default Bad & Condescending LHBS advice

Two interesting conversations at a homebrew shop I respect.

First was crushing grain. Mill is locked at 0.040”… I typically crush finer, so I asked the guy if it was possible to adjust it tighter.
Employee: No. 0.040 is an industry standard. No need to crush it finer.
Me: Last time on your mill my efficiency was 20% lower than usual, and I ran it through twice
Employee: Well, that’s the industry standard. Crushing finer won’t do much for you. Buy your own mill if you want a finer crush.

Second was selecting yeast.
Employee: Can I help you with yeast?
Me: No thanks, just brewing a simple pale ale, gonna go with S-04; we're brewing today and won't have time for a starter
Employee: <Puzzled look> Standard 5g batch at 1.055?
Me: Yes.
Employee: You can still go with a Wyeast pack. The cell count is guaranteed, unlike White Labs.
Me: Well, I like pitching 200bn cells for a 1.055 ale, so I’m gonna keep it easy with the dry yeast.
Employee: If you’re selecting dry yeast for ease, then your methodology is flawed. It’s just as easy to take scissors to a dry yeast pack as a liquid one.
Me: I know how to use scissors. I’m more concerned about cell count.
Employee: That’s not necessary unless you have a really big beer. Again, the Wyeast cell count is guaranteed. It has a nutrient pack inside.
Me: I think I’m just gonna go with S-04
Employee: Ok, brew however you want!

I know less-than-stellar advice is common in a homebrew shop, but the condescending tone and misinformation was disheartening to me at such a respected place. And no, I will not name the location; my point is not to bash, more to vent (or have someone call me out if I'm incorrect).

(Beer turned out AWESOME, btw)

__________________
TyTanium is offline
Pappers_ Likes This 
Reply With Quote Quick reply to this message
Old 08-21-2012, 10:36 PM   #2
ktblunden
Senior Member
HBT_SUPPORTER.png
Feedback Score: 2 reviews
 
ktblunden's Avatar
Recipes 
 
Join Date: Dec 2011
Location: Lancaster, CA
Posts: 1,828
Liked 289 Times on 175 Posts
Likes Given: 24

Default

Was it the same employee both times? Call them later and ask for the owner and let them know that employee is misinformed and not being very friendly to their customers.

__________________
ktblunden is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 10:38 PM   #3
ahaley
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2012
Location: Tracy, Ca
Posts: 647
Liked 15 Times on 15 Posts

Default

Oh man that sucks, I don't know anything about yeast and even less about mills, but I don't know if I'd go back there while those employees are working to avoid the condescending tones, and misunderstandings on people brewing the way they want. That's a bummer

__________________

South Paw all day, every day.

ahaley is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 10:40 PM   #4
rhamilton
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2011
Location: Austin, Texas
Posts: 1,257
Liked 64 Times on 53 Posts
Likes Given: 1

Default

Quote:
Again, the Wyeast cell count is guaranteed. It has a nutrient pack inside.


It's got electrolytes!
__________________
On Deck: Cornucopia Oktoberfest
Primary: Centennial Blonde v2, Ed Wort's Kolsch
Secondary: none
Kegged: County Jail Pale Ale, AHS Anniv IPA, AHS Brooklyn Brown, Raspberry Wheat, Blood Orange Hefe, Ranger IPA clone (x2), Newcastle clone, AHS Irish Red, Centennial Blonde
Bottled: Session Series Belgian Saison, Apocalypso, Pecan Porter, DFH 90 Minute Clone, Apfelwein (x2), Wytchmaker Rye IPA Clone, Vienna/Simcoe SMaSH, Munich/Cascade SMaSH
rhamilton is offline
6
People Like This 
Reply With Quote Quick reply to this message
Old 08-21-2012, 10:41 PM   #5
Cromwell
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2011
Location: Thousand Oaks, CA
Posts: 778
Liked 73 Times on 60 Posts
Likes Given: 132

Default

Eh, mill gap probably is standardized at .04. When a shop mills for you, it's to their advantage if your efficiency is a little lower, and to their advantage if you don't get a stuck sparge. I agree with them on this one - buy your own mill.

Yeast count is more just them wanting to sell you a $8 yeast package. Sadly, it's all about profit, and not about making customers as happy as possible.

__________________

Primary: Beer / Secondary: Beer / Lagering: Old beer.

Cromwell is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 10:41 PM   #6
TyTanium
Feedback Score: 0 reviews
Recipes 
 
Join Date: Nov 2011
Posts: 3,949
Liked 549 Times on 387 Posts
Likes Given: 418

Default

Quote:
Originally Posted by ktblunden View Post
Was it the same employee both times? Call them later and ask for the owner and let them know that employee is misinformed and not being very friendly to their customers.
No, two different employees. Good idea to call. I should do that instead of griping about it on a forum, haha. Thanks.

And in fairness, the yeast lady was trying to help, but just had a very patronizing tone. Or at least it came across that way to me.

And yes, I'm saving up to buy my own mill. I guess I was more miffed at the guy's attitude, he clearly had more important things to do than talking to me.
__________________
TyTanium is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 10:42 PM   #7
lowtones84
Feedback Score: 1 reviews
Recipes 
 
Join Date: Oct 2011
Location: Montclair, New Jersey
Posts: 1,174
Liked 84 Times on 71 Posts
Likes Given: 214

Default

A lot of times they don't like adjusting plates depending on the mill. My last LHBS didn't like to adjust because there mill was kind of oldschool and it was a pain to adjust it and get it back to their standard, but they were totally fine with running the grain through twice if you asked them to. But sounds like that employee was just being a jerk, particularly if it was the same person.

__________________
lowtones84 is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 11:06 PM   #8
Xpertskir
Feedback Score: 6 reviews
Recipes 
 
Join Date: May 2012
Location: Morgantown, Wv
Posts: 2,080
Liked 413 Times on 268 Posts
Likes Given: 21

Default

I cant believe the yeast woman didn't back down after you clearly demonstrated your understanding of the differences between dry and liquid yeast. Obviously there is a systemic hiring(or training) issue but lets face it, hard to find good help, especially at the wages HBS can provide.

__________________
Xpertskir is online now
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 11:13 PM   #9
beergolf
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
beergolf's Avatar
Recipes 
 
Join Date: Jan 2011
Location: collingswood, nj
Posts: 4,131
Liked 409 Times on 331 Posts
Likes Given: 135

Default

That make me appreciate my LHBS even more. Great place, decent prices. always friendly, good fresh stock. And always willing to help. He even tells me that for certain things I can get them cheaper online if I want to save a few bucks. He is not out to gouge, just be a good place to frequent. He has my business.

__________________
beergolf is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 11:21 PM   #10
ICWiener
Feedback Score: 1 reviews
Recipes 
 
Join Date: Feb 2012
Location: Northern Cali
Posts: 836
Liked 105 Times on 91 Posts
Likes Given: 18

Default

That is a bummer. But this pretty much sums it up:

Quote:
but lets face it, hard to find good help, especially at the wages HBS can provide.
I have a couple of HBS' to choose from and they all have at least one employee who knows squat about brewing. Luckily the employees are still cool. They will flat out tell you they don't know, rather than try to pretend. I appreciate the honesty.
__________________
Everyone's always in favor of saving Hitler's brain but when you put it in the body of a great white shark, oooooh, suddenly you've gone too far.
ICWiener is offline
 
Reply With Quote Quick reply to this message
Reply



Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
Your LHBS KirbyTails General Beer Discussion 50 07-19-2012 07:33 AM
LHBS in NH? TheBeerNerd General Beer Discussion 2 03-03-2011 06:45 PM
Does Your LHBS..... LongDukDong General Beer Discussion 24 02-26-2011 03:22 AM
Advice on Establishing a LHBS EinGutesBier General Beer Discussion 16 05-20-2008 06:58 AM
Need advice for LHBS jfish63 General Beer Discussion 3 02-08-2008 06:52 PM



Newest Threads

LATEST SPONSOR DEALS