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Old 10-09-2009, 02:44 AM   #1
mac1jw
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Default Austin Homebrew...Yeah buddy...

I'm sure it's been said before...BIG ups to the folks at Austin Homebrew! Fast shipping and some of the best packaging I've received. Every item that had the potential to leak was vacuumed sealed and the yeast smack-packs were sealed tight with ice packs and in great shape.

The box had to weigh in at 30lbs and only cost me $7.99 to ship to the NW coast.

Looking forward to doing business again,

dave

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Old 10-09-2009, 05:55 AM   #2
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Agreed. They're in my top 3 favs.

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Old 10-09-2009, 06:25 AM   #3
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double check the order, they have a habit of forgetting to pack items.

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Old 10-09-2009, 01:19 PM   #4
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alpha_acid - how many times??? I have only once had something forgotten in perhaps 50 shipments and when I called it was shipped the next day.

Now if you have had 10% of your orders messed up I can see a complaint somehow I can not believe that.

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Old 10-09-2009, 01:24 PM   #5
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I agree about their packaging - it's first rate. Very satisfied.

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Old 10-09-2009, 01:31 PM   #6
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Good to hear the positives - today is my states 10% off day and I haven't ordered from them before.

Oh, what to buy, what to buy...

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Old 10-09-2009, 03:03 PM   #7
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Quote:
Originally Posted by Grinder12000 View Post
alpha_acid - how many times??? I have only once had something forgotten in perhaps 50 shipments and when I called it was shipped the next day.

Now if you have had 10% of your orders messed up I can see a complaint somehow I can not believe that.
They have left something out of my orders about 30% of the time, maybe more.
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Old 10-09-2009, 03:14 PM   #8
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Quote:
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Oh, what to buy, what to buy...
What you need is a great big mug for your beer.
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Old 10-09-2009, 03:36 PM   #9
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Quote:
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What you need is a great big mug for your beer.
Good call - but already have a set of 4! Got them as soon as I got back last year. Made it much easier to "describe" what drinking beer by the liter is like to those that haven't been - and demonstrate how strong the servers are as they're often carrying 3 or 4 of these things in each hand (truly amazing once you try).
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Old 10-09-2009, 05:13 PM   #10
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I've been using Austin homebrew consistently since Katrina and have been impressed with their packing and customer service. There have been a few times where a vial of yeast has gotten to me unreviveable (if that's a word) and they've either sent me out a new vial or credited my account promptly.

And yes at this point I'm having them use 3-4 ice packs, lol, and it's still a crap shoot. But their service and ingredients are first class.

~r~

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